Note fondée sur 921 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,1 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 mai 2022 sur Expedia
par un voyageur
Publié le 9 mars 2019 sur Expedia
Les gens sont courtois, souriant et tres gentil. Il y a du café thé chocolat chaud biscuit de disponible toute la journée gratuitement. Le seul point negatif est que dans notre chambre ça sentait lhumidité.
Commentaires de Gestion de l’hôtel
18 mars 2019 par General Manager, Gestion de l’hôtel
Merci
par un voyageur
Publié le 5 déc. 2018 sur Expedia
IL Y AVAIT DES COQUERELLES!!! J'AI RESERVEE L'HOTEL SELON LES PHOTOS AFFICHEES ET CE N'EST PAS DUTOUT CE QUE NOUS AVONS EU.
TRES TRES SALE!!!! VRAIMENT INSATISFAITES
Commentaires de Gestion de l’hôtel
25 déc. 2018 par Customer Care, Gestion de l’hôtel
THERE WERE COQUERELLES !!! I RESERVED THE HOTEL ACCORDING TO THE PICTURES POSTED AND IT IS NOT ALL ABOUT WHAT WE HAVE HAD. VERY VERY SALE !!!! REALLY
DISSATISFIED
Thank you for taking the time to write a review. We are sorry to hear that we fell short of your expectation due to the unwanted visitor in room at that time. We are concerned about the satisfaction of our guests and your feedback is greatly appreciated as it assists us in our continuous goal of improving our services. We hope for another opportunity to make a more favorable impression in the future.
par un voyageur de Concarneau, France
Sympa, Retenez l’adresse
Publié le 28 févr. 2018 sur ExpediaEnvironnement sympa pres des outlets il ne manque rien hôtel très agréable on a envie d’y revenir
Commentaires de Gestion de l’hôtel
22 mars 2018 par Grace, Gestion de l’hôtel
Thank you for your review! We really appreciate your feedback.
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Cynthia,Thank you for your feedback. We understand that there can be misunderstandings during your stay. However, we have a strict no-smoking policy, and it was necessary to charge the 250 smoking fee when our team observed smoke coming from your room. We strive to maintain a comfortable environment for all our guests and unfortunately, we cannot issue refunds in this situation.We appreciate your understanding and hope to provide a more positive experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Cynthia,Thank you for your feedback. We understand that there can be misunderstandings during your stay. However, we have a strict no-smoking policy, and it was necessary to charge the 250 smoking fee when our team observed smoke coming from your room. We strive to maintain a comfortable environment for all our guests and unfortunately, we cannot issue refunds in this situation.We appreciate your understanding and hope to provide a more positive experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Great staff. Very friendly, courteous, accommodating and knowledgeable.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your wonderful review! We're delighted to hear that our staff made such a positive impression. Your kind words will be shared with the team. We look forward to welcoming you back soon!Sincerely, Hotel Manager
par un voyageur
Deposit
Publié le 23 sept. 2024 sur HotelsIt was fine was told our deposit would go back on as soon as we checked out. But it didn’t , and we are still waiting.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your review. We're glad to hear that your stay was fine, but ,We are extremely sorry for the inconvenience caused to you during your stay. This is something we take very seriously. We have noted your comments mentioned in the review & forwarded to management for investigation.Sincerely, Hotel Manager
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your review! We're pleased to hear that you had a good stay. If there is anything we can do to make your next visit even better, please don't hesitate to let us know. We hope to welcome you back soon.Sincerely, Hotel Manager
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your perfect rating! We’re thrilled that you had a fantastic stay. Your positive feedback motivates our team to continue providing excellent service. We look forward to welcoming you back on your next visit.Sincerely, Hotel Manager
