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Casa Melo Alvim by Unlock Hotels

4.0 star property
4-star eco-certified hotel perfect for exploring Viana do Castelo

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Photo gallery for Casa Melo Alvim by Unlock Hotels

Interior
Outdoor pool, sun loungers
Exterior
Deluxe Double Room
Family Suite, Terrace | Terrace/patio

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Pet-friendly
  • Bar
  • Pool
  • Room service

Explore the area

Map
Av. Conde da Carreira, 28, Viana do Castelo, 4900-343
  • Republic Square
    ‪5 min walk‬
  • Foreigners and Borders Service
    ‪9 min walk‬
  • Sanctuary of Santa Luzia
    ‪7 min drive‬

Room options

View all photos for Classic Double or Twin Room

Classic Double or Twin Room

Classic Double or Twin Room

  • 21 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Double Room Single Use

Classic Double Room Single Use

Classic Double Room Single Use

  • 21 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 26 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite

Suite

Suite

  • 35 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed OR 1 Double Bed and 1 Double Sofa Bed

View all photos for Family Junior Suite

Family Junior Suite

Family Junior Suite

  • 26 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 2 Single Beds

Minibar, in-room safe, individually decorated, individually furnished

Suite, 2 Single Beds

  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Suite

Family Suite

Family Suite

  • 35 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Family Suite, Terrace

Family Suite, Terrace

Family Suite, Terrace

  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

About the area

Viana do Castelo

City center retreat .With a stay at this Viana do Castelo hotel, you'll be steps from Capela de Nossa Senhora de Agonia and within a 10-minute walk of Museu de Arte e Arqueologia. Republic Square and Museu do Traje are also within half a mile (1 km).

What's nearby

  • Capela de Nossa Senhora de Agonia - 3 min walk - 0.3 km
  • Republic Square - 5 min walk - 0.5 km
  • Foreigners and Borders Service - 9 min walk - 0.8 km
  • Castelo de Santiago da Barra - 11 min walk - 0.9 km
  • Sanctuary of Santa Luzia - 7 min drive - 4.2 km

Getting around

  • Viana do Castelo Station - 3 min walk
  • Porto Airport (OPO) - 41 min drive

Restaurants

  • ‪Confeitaria Natário - ‬6 min walk
  • ‪Cervejaria Concha - ‬5 min walk
  • ‪Bodegão - ‬7 min walk
  • ‪Restaurante Camelo - ‬1 min walk
  • ‪McDonald's - ‬7 min walk

About this property

Casa Melo Alvim by Unlock Hotels

4-star eco-certified hotel perfect for exploring Viana do Castelo
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A 24-hour business center and a meeting room are available.

Public spaces have free WiFi. An outdoor pool, a library, and multilingual staff are also featured at the eco-certified Casa Melo Alvim by Unlock Hotels. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Viana do Castelo hotel is smoke free.

  • 1 building
  • 20 guestrooms or units
  • 3 levels
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Library
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Casa Melo Alvim by Unlock Hotels offers 20 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, bidets, and complimentary toiletries.

This Viana do Castelo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Portuguese, Spanish

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Property amenities

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 10 per day)
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (EUR 10 per day)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 10 for adults and EUR 10 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Library
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open Sunday - Tuesday (7:00 AM - 6:00 PM) and Wednesday - Saturday (midnight - noon)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per day
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 50.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 1.00 per person, per night, up to 5 nights. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 1.50 per person, per night, up to 5 nights. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 10 for adults and EUR 10 for children
  • Airport shuttle fee: EUR 80 per vehicle (one-way, maximum occupancy 2)
  • Self parking fee: EUR 10 per day
  • Nearby parking fee: EUR 10 per day (1640 ft away)
  • Pet fee: EUR 20 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, Eurocard, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Casa Alvim
Casa Melo
Casa Melo Alvim
Casa Melo Alvim Inn
Casa Melo Alvim Inn Viana do Castelo
Casa Melo Alvim Viana do Castelo
Melo Alvim
Casa Melo Alvim Hotel Viana do Castelo
Casa Melo Alvim Hotel
Casa Melo Alvim
Casa Melo Alvim by Unlock Hotels Hotel
Casa Melo Alvim member of Unlock Hotels
Casa Melo Alvim by Unlock Hotels Viana do Castelo
Casa Melo Alvim by Unlock Hotels Hotel Viana do Castelo

Casa Melo Alvim by Unlock Hotels Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 173 out of 254 reviews
Rating 8 - Good. 64 out of 254 reviews
Rating 6 - Okay. 12 out of 254 reviews
Rating 4 - Poor. 1 out of 254 reviews
Rating 2 - Terrible. 4 out of 254 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bogdan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

tony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The reception was very nice and very helpful for us (we don’t speak Portuguese). Clean hotel and delicious breakfast.
Stayed 2 nights in Oct 2024

10/10 Excellent

Curt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel built in the 1510 mansion. Giant stone block walls and beautiful exotic wood floors. It is a fantastic hotel.
Stayed 1 night in Oct 2024

8/10 Good

MAYRA

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Terrible attitude of the check in man.
Stayed 1 night in Oct 2024

10/10 Excellent

rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff so kind and informative. Great location by train station & funicular. Restaurant& bar just on the first floor. Breakfast good. I liked how the rooms were authenticly staged.
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Joanna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff and service. Property is across from train station, parking accessible and adjacent to main street.
Stayed 7 nights in Aug 2024

10/10 Excellent

John

Travelled with partner
The team at the front desk area were wonderful. So friendly and professional. The building still looks great but the beds and pillows are old, squeaky and soft. Br
Stayed 1 night in Aug 2024

10/10 Excellent

Nina

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything! Receptionists, very professional. Hotel itself wonderful! Breakfast delicious! The swimming pool area perfect to refresh your skin during the hot days! Hotel very secure and safe! All touristic areas very attractive! Lovely city of Viana do Castelo!
Stayed 4 nights in Aug 2024

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique setting.
Stayed 4 nights in Jun 2024

10/10 Excellent

Alison

Stayed 1 night in Jun 2024

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was fine
Stayed 1 night in Apr 2024

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, clean room, and relatively comfortable bed (for a European hotel). The views from the room were really nice, and location was great. The off-site parking was a little challenging.
Stayed 1 night in Apr 2024

6/10 Okay

Chris

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The electricity was not working in the first room. We were upgraded to a bigger room but here the air conditioning was ineffective. It was at the time of year (mid-April) when the system needed changing from heating to cooling. This change had not yet been effected. The staff were helpful and offered us an electric fan. The curtains were hung badly - not what you expect in a 4* hotel. However, overall we enjoyed our stay.
Stayed 1 night in Apr 2024

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 1 night in Mar 2024

10/10 Excellent

M C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Vicente

Disliked: Cleanliness, staff & service, property conditions & facilities
I booked one of the top tier accommodation in this “hotel” - the Prestige Apartment- for a comfortable and upscale 4 night stay and what a got was the opposite - an awful nightmare. The hotel has an amazing location in the city of Viana but the positives end here. My room was located in an adjacent building and it was a run down apartment as far as it can be from a “prestige apartment” with worn out tacky furniture and no internet service. I had to work remotely during my stay so I told the reception employee, Sr Rui Braga, about the internet issue and night after night I was unable to work because there was no internet at all in my room or very weak and inconsistent internet. So for the first 2 nights I ended sitting in the hotel lobby, that was empty like most rooms in the hotel, and worked until late using the WiFi available in that area. In the third night I was to tired to argue and request them to fix this issue that I just didn’t work and in the next morning, I decided to leave and spend my final night in another hotel that could provide decent internet service. I left early in the morning and no one was available to check me out, so I left my information and later got an email letting me know that I would have to pay for the last night (the fourth night) since my reservation was no refundable. What?! I didn’t leave because I wanted to, I left because the hotel is a dump that can’t even provide basic internet to guests. I had no choice.

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here. Great location and helpful staff
Stayed 2 nights in Oct 2023

10/10 Excellent

Jeanna

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
This is a wonderful hotel in a historic building. The hotel has a beer garden and a pool, and is walking distance from many dining options. The staff was friendly and helpful. I wish we had more time there!
Stayed 1 night in Jul 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Jacinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best customer service.

This is such a beautiful hotel but what made it so great was definitely the excellent customer service from Rui and the team.They went above and beyond and it really does make a difference. I stayed the next night at another hotel the next town over and it really wasn't the same at all. I highly recommend this hotel and a service it provided.
Stayed 1 night in Jun 2023

6/10 Okay

Wanda

Liked: Staff & service

Very spartan accomodations

The hotel is very well located on the main avenue in the historic center of the city. It is a very old building that was converted into a hotel preserving much of its original structure. The room I stayed in was spacious, but I cannot define it as comfortable. The bed mattress was hard. The room does not have air conditioning (which is common in Europe), so you have to leave the window open for the room to cool down. That normally is not a problem for us, but the noise and the traffic on the avenue make it difficult to rest unless you close the window, which we could not close until midnight. Breakfast is included and has a good variety, but it is served by only one employee, who did her best to diligently serve customers, but was not enough to serve all the needs. During our stay we got the impression that the hotel operates with the minimum staff. I can't say it was an unpleasant experience, but I don't think I will stay at this hotel again in the future.
Stayed 3 nights in Jun 2023

10/10 Excellent

Karel

Liked: Cleanliness, staff & service, property conditions & facilities
A friend and I stayed in Casa Melo Alvim for one night. It was right by the bus station, about a 2 min walk, and therefore super convenient to our needs. The front desk was super helpful and very welcoming. A gentleman with a ponytail hair style, served us. Unfortunately, we did not get his name on arrival or the following day when he was again super helpful, He went way beyond the norm to help us get to the bus station in a hurry as we had made a mistake with the departing time of the bus. He welcomed us to Casa Melo Alvim and invited us to regard the hotel as our home from home for our stay. We were very impressed by this individual who made our stay memorable and enjoyable. We cannot but recommend this hotel as a great stop in beautiful Viana do Castelo

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a charming place! Right next to the train station, the breakfast was good and so pretty! Loved the unique touches like the stone seats by the windows
One of the living areas by our room
Stayed 1 night in May 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

This is a well positioned hotel, close to the railway station. The staff were friendly and very helpful. Usually when staying in an apartment there is the ability to make coffee and a free coffee sachet, but neither were available here, which was disappointing.
Stayed 1 night in May 2023