Ratings based on 272 Guest Reviews

Hear it directly from our travellers
4.8 out of 5
88% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
5 out of 5
by A traveller

Posted Aug. 19, 2024 on Expedia
Beautiful place to stay and understand it historical but could still use a little modernization.
Comment from Hotel Management
Aug. 27, 2024 by psilva, Hotel Management
Dear Mrs. Stacey, On behalf of our entire team at Pousada Viana do Castelo, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pousada Viana do Castelo.Best regards, The Team at Pousada Viana do Castelo
5 out of 5
by A traveller

This traveller left a rating score only Posted Aug. 3, 2024 on Hotels
4 out of 5
by A traveller

Posted Jul. 26, 2024 on Expedia
This is a cool old castle, that needs some tlc. The pool is nice but didn’t have enough chairs and could use a facelift. Rooms were nice but ac was terrible.
Comment from Hotel Management
Jul. 30, 2024 by psilva, Hotel Management
Dear Mr. stuart, On behalf of our entire team at Pousada Viana do Castelo, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pousada Viana do Castelo.Best regards, The Team at Pousada Viana do Castelo
4 out of 5
by A traveller

This traveller left a rating score only Posted Jul. 8, 2024 on Hotels
5 out of 5
by A traveller

This traveller left a rating score only Posted Jul. 6, 2024 on Expedia
5 out of 5
by A traveller

Posted Jul. 6, 2024 on Expedia
Beautiful property, super friendly and helpful staff with spectacular views.
Comment from Hotel Management
Jul. 11, 2024 by psilva, Hotel Management
Dear Mrs. Caroline, On behalf of our entire team at Pousada Viana do Castelo, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pousada Viana do Castelo.Best regards, Paulo SilvaUnit Manager
5 out of 5
by A traveller

Posted Jun. 29, 2024 on Expedia
Excellent property fantastic view
Comment from Hotel Management
Jul. 2, 2024 by psilva, Hotel Management
Dear Mrs. Bernadette, On behalf of our entire team at Pousada Viana do Castelo, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pousada Viana do Castelo.Best regards, Paulo SilvaUnit Manager
5 out of 5
by A traveller

Great views and lovely historic hotel.

Posted Jun. 22, 2024 on Hotels
Great view and excellent service. The room was comfortable and the hotel is clean. The breakfast is fabulous. It was raining so that made walking down to town challenging but I loved it.
Comment from Hotel Management
Jun. 27, 2024 by psilva, Hotel Management
Dear Mrs. Alicia, On behalf of our entire team at Pousada Viana do Castelo, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pousada Viana do Castelo.Best regards, Paulo SilvaUnit Manager
5 out of 5
by A traveller

Posted Jun. 8, 2024 on Expedia
This is a first class hotel with responsive amd friendly staff. The location can be spotted from miles away at the summit of a very high hill above which provides wonderful sights of the city and river. The dinner was outstanding and the staff attentive.
Comment from Hotel Management
Jun. 16, 2024 by psilva, Hotel Management
Dear Mr. Mark, On behalf of our entire team at Pousada Viana do Castelo, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pousada Viana do Castelo.Best regards, Paulo SilvaUnit Manager
4 out of 5
by A traveller

Gorgeous resort with amazing views!

Posted Jun. 4, 2024 on Hotels
We had a bit of a rocky start during our stay. First we had to wait for our room to be ready. To my surprise, the superior double room that I booked was much smaller than both the photo and description on the hotels.com website. When I went to questioned the front desk about it, I was told I had the correct unit booked! There were larger rooms on the website for less $!! Later we found out the a/c unit wasn't cooling off, front desk was called and informed the problem was with the third floor and "maintenance was looking into it"! We had to sleepwith the windows open to get some cool air into the room, which also meant waking up at crack of dawn because of light coming into the room. To be fair, the gentleman in the front desk was so embarrassed the next morning, that he immediately moved us to another room which was not only bigger but also had a balcony! He also apologized plenty for the A/C problem, something that the lady totally ignored the night before! As for the rest of our stay, gorgeous resort with amazing views. Restaurant serves very good breakfast and excellent lunch! Service was also superb at restaurant. Can't say at the bar because no one bother to show up to serve us in the 15' we waited outside at the table! Pool is gorgeous with amazing views of the ocean!
Comment from Hotel Management
Jun. 7, 2024 by psilva, Hotel Management
Dear Mr. Antonio, On behalf of our entire team at Pousada Viana do Castelo, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.We have taken note of suggestions for improvement. Thank you for your opinion and we will take the suggestions into consideration. Our apologies for the inconvenience caused.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pousada Viana do Castelo.Best regards, Paulo SilvaUnit Manager