Ratings based on 88 Guest Reviews
Hear it directly from our travellers
3.5 Room cleanliness
4.1 Service & staff
3.1 Room comfort
3.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
I'd avoid this place in the future
Posted Sep. 26, 2023 on HotelsThis was the only disappointing stay during our two week trip through Italy. The location is not great if you're interested in traveling to Sorrento and the sights around it. You take a bus that runs almost every hour unless it doesn't, to a train, both were always delayed and really limiting for how much time we could spend exploring the sights. It's only 2.5km from Sorrento, but don't be tricked, those 2.5km are a big deal! It's on cliff, with a really dangerous road you have to pass to get anywhere, including the bus stop, and there's no access to grocery stores anywhere near the place. The owners were also really rude, I wanted to book a boat tour and they straight up told me they wouldn't help me because they thought it was a waste of money. I asked several times and said I knew it would cost money and they just told me no. They also charged a lot for a breakfast which was a pastry, and coffee. The coffee was also not free and no refills!!! They also didn't serve tap water with food, so all water was for a fee. We asked one morning if we could just have coffee (we didn't like the pastries), and the owner said no, you must have all breakfast or nothing. It was incredibly disappointing for the price they charge. The rooms are super bare and aren't worth the money, the bathroom smelled of mold. I would not recommend at all, spend your hard earned money somewhere where they treat you as a guest and not an annoyance.
by A traveller
Posted Jun. 12, 2023 on Expedia
My recent stay at Baia Serena was absolutely fantastic. From the moment I arrived, I was greeted with warm hospitality and a genuine smile. The room was impeccably clean, comfortable, and had great view. The hotel staff went above and beyond to ensure my needs were met, and their friendliness was exceptional. The location was perfect, allowing easy access to the Amalfi Coast. I highly recommend Baia Serena for an unforgettable stay.
by A traveller
Posted Jun. 5, 2023 on Hotels
by A traveller
Posted May 23, 2023 on Expedia
Manager Joseph was very rude and arrogant for people outside Italy. Dirty property. Mosquito problem. Manager was not supportive at all. No room service.It was a disaster experience.
by A traveller
A great base to explore the area
Posted Aug. 27, 2022 on HotelsHad a lovely time staying at Baia Serena, we had an amazing view from our balcony, the pool was lovely and the restaurant dining area again had beautiful views. Free Wi-Fi across location was a bonus too.
The chalets were abit tired and could have done with more storage and hooks in the kitchen, a lick of paint here and there. However, we had comfortable nights sleep, a hot shower and a hob and fridge.
For the price we paid, we did not expect 5 star accommodation and as we are used to the camping/caravan lifestyle, this was a great for us to visit the place of interest in the area such as the Amalfi coast, Pompeii, Capri, Mount Faito.
by A traveller
BEAUTIFUL place to stay
Posted Jul. 9, 2022 on HotelsAbsolutely amazing place to stay, so beautiful and incredible scenery. Great location and very easy to get to a lot of sights. Amazing host, whole bungalow was very clean and kitchen contained all the basics you would need, would defo return :)
by A traveller
Posted Jun. 23, 2022 on Expedia
Unique setting with great views from multiple levels. Very basic accommodations and not for the faint hearted driver.
by A traveller
Posted Oct. 1, 2021 on Expedia
by A traveller
Posted Sep. 30, 2021 on Expedia
The property has amazing views! We didn’t expect a bungalow but that’s what this place is. It was very nice, centrally located to Pompeii, Sorrento, Amalfi coast, etc. the staff is super helpful, and they will help you navigate the area. They can even rent you a scooter. Cool spot! I’ll be back.
by A traveller from London
Posted Aug. 19, 2019 on Expedia
Amazing views, food in thier family runned restaurant is excellent, and in general I found this spot a perfect one if you need to relax and recharge your batteries!
