Note fondée sur 39 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
4,1 Service et personnel
3,4 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Cheap but you know why...
Publié le 29 juill. 2023 sur HotelsWe were given a room much smaller than the one advertised. We did not even have enough room to put our luggage. No charm whatsoever. Bed sheets dirty.
Commentaires de Gestion de l’hôtel
1 août 2023 par The Shoestrings Squad, Gestion de l’hôtel
Hi Armand,Thank you for your rating and feedback.We are sorry you felt your experience was not to your liking. We have made every effort to ensure our rooms are comfortable and affordable. While you were staying in one of our Masasa rooms, which are a bit smaller than the Teak rooms, each of these is well equipped with a double bed, mosquito net, bedside tables and ensuite bathroom. Our housekeepers clean our rooms daily. Sheets are cleaned regularly with fresh ones on the beds for each new check-in. We have been having an issue with the iron leaving marks on our sheets, perhaps you may have had one of these. Thanks again for your feedback, it gives us insight into where we may need to improve our service.Best regards,
par un voyageur de OLD GREENWICH
Publié le 10 sept. 2024
Straight forward Hostel with extra amenities like swimming pool, bar, little restaurant and the friendliest staff ever
Commentaires de Gestion de l’hôtel
11 sept. 2024 par The Shoestrings Squad , Gestion de l’hôtel
Hi Alex,Thank you for your excellent rating and review!We are glad you had an enjoyable stay with us and we hope to have the pleasure of hosting you again soon!Safe travels, The Shoestrings Squad
par un voyageur
Publié le 28 juill. 2024 sur Expedia
The staff are very nice and helpful!
Commentaires de Gestion de l’hôtel
29 juill. 2024 par The Shoestrings Squad, Gestion de l’hôtel
Hi Amy,Thank you for your excellent rating and review!We are glad to hear our staff were able to make you feel right at home throughout your stay!Thank you for choosing to stay with us, we hope to have the pleasure of hosting you again soon!Safe Travels,The Shoestrings Squad
par un voyageur
Publié le 17 juin 2024 sur Expedia
Very safe and quiet area. Good vibes. Clean and the workers were friendly and helpful all the time. Will come back.
Commentaires de Gestion de l’hôtel
1 juill. 2024 par The Shoestrings Squad, Gestion de l’hôtel
Hi Eurico,Thank you for your kind feedback! We're delighted to hear that you enjoyed your stay with us and appreciated our safe, quiet environment, good vibes, cleanliness, and friendly service. We look forward to welcoming you back on your next visit!Best regards,The Shoestrings Squad
par un voyageur
Loved, loved, loved it!
Publié le 11 mai 2024 sur HotelsIf you're a hostel traveler, this place is amazing!! We loved it... from the accomodations to the central gathering place, the food and friendly staff, the ambience and security measures, plus walkable to Vic Falls. As with most anywhere, could use some upgrades, especially in the few ensuite bathrooms (and maybe some pop-in screens for the windows to allow enjoyment of the cooler night air), but even the least-best about this place was acceptable... and the best-best more than made up for slight shortcomings. Obviously, anyone used to upscale hotels probably should not stay here, but if Motel6, hostels, camping, etc., are an acceptable mode of travel for you, I cannot imagine you would not also love Shoestrings Backpackers. We would absolutely stay again!
Commentaires de Gestion de l’hôtel
13 mai 2024 par The Shoestrings Squad, Gestion de l’hôtel
Hey Becky! Wow, thank you so much for this fantastic review! We're thrilled to hear that you had an amazing experience with us. It's music to our ears to know that you loved everything from our accommodations to our central gathering place, not to mention the food and our friendly staff. Your words about the ambience and our security measures truly warm our hearts.We really appreciate your constructive feedback about potential upgrades, especially regarding the ensuite bathrooms and the suggestion about pop-in screens for the windows. We're always looking for ways to enhance our guests' experience, and your insights are invaluable in that regard.And hey, we totally get it - we're not your typical upscale hotel, but we take pride in providing a comfortable and affordable stay for travellers like you who appreciate the charm of hostels and backpackers. Your endorsement means the world to us, and we'd be absolutely thrilled to welcome you back anytime!Safe travels and see you again soon! Best regards, The Shoestrings Squad
par un voyageur
Highly recommended and good value
Publié le 14 avr. 2024 sur HotelsThis place is such a green oasis for a very reasonable price. The staff were friendly and helpful. The pool area was very comfortable but could be bigger and have more lounge chairs.
Commentaires de Gestion de l’hôtel
15 avr. 2024 par The Shoestrings Squad, Gestion de l’hôtel
Hi Pune,Thank you fro your excellent rating and review!We are glad you found your stay good value for your money and our staff were able to make you feel welcomed!We appreciate you choosing to stay with us and for your kind recommendation!Best regards, The Shoestrings Squad
par un voyageur
Publié le 8 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 avr. 2024 par The Shoestrings Squad , Gestion de l’hôtel
Hi there,Thank you for your great rating!We appreciate you choosing to stay with us and hope to have the pleasure of hosting you again soon!Best regards, The Shoestrings Squad
par un voyageur
Publié le 15 mars 2024 sur Expedia
Love the food and the staff
Commentaires de Gestion de l’hôtel
15 mars 2024 par The Shoestrings Squad , Gestion de l’hôtel
Hi Noemi,Thank you for your superb rating, we hope to have the pleasure of welcoming you back again soon!Best regards,
par un voyageur
Publié le 24 févr. 2024 sur Expedia
Shoestrings is a property that is in the heart of Victoria Falls, which is a touristic town, but many locals live there too so you get a mix of both vibes.
We chose the hostel due to its location.
We were given an orientation when we first came, which was good, so we knew where things were.
Upon entering our twin private ensuite room, there were two mosquito nuts, but I didn’t realise until later from the evening that there were holes in them, so we got bitten.
We were also not made aware that there were parties happening that evening and the evening after, so the music was loud for a good while. It is a hostel, so it is expected for it not to be quiet, but a heads up would have been good.
The quality of the room was somewhat okay. However, the sheets did have stain from them and we did find a hair in our bed, so I do think they need to be more far in their cleaning.
But when we bought it to their attention, things were change quite quickly.
The breakfast is reasonably priced from around $5.
However, I ordered something where the main component of the dish was not available but wasn’t told until I got my breakfast and I wasn’t offered a refund in anyway shape or form.
Would I stay there again, probably not there are other places, that are slightly more expensive, but you get more. But if you are looking for a central hotel, like to party then this potentially might be the place for you.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par The Shoestrings Squad, Gestion de l’hôtel
Hi Zoie,Thank you kindly for taking the time to share your feedback with us regarding your recent stay.We truly appreciate your detailed insights into your experience, and we're glad to hear that our hostel's central location suited your needs. Providing a vibrant mix of local and tourist vibes is something we aim for, and we're thrilled you enjoyed this aspect of your stay.We sincerely apologise for the oversight regarding the mosquito nets and any inconvenience caused by the holes. Our team have been doing regular maintenance checks on these and repairing where needed. Your feedback regarding the noise from the parties and the condition of your room is duly noted, and we're committed to improving in these areas to ensure a more comfortable experience for our guests. We're pleased to hear that our team addressed your concerns promptly when brought to their attention.Regarding the breakfast experience, we apologise for any disappointment caused by the unavailability of certain components of your dish. We'll certainly review our communication processes to ensure that such occurrences are minimised in the future.Your honest feedback about your overall experience is invaluable to us, and we'll use it as an opportunity to continue improving our services.While we understand your decision not to return, we do hope you'll consider giving us another chance in the future, as we're continuously striving to enhance our offerings and provide memorable experiences for our guests.Thank you once again for choosing Shoestrings, and we wish you all the best in your future travels.Warm regards,
par un voyageur
Publié le 16 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 févr. 2024 par The Shoestrings Squad , Gestion de l’hôtel
Hi there,Thank you for your great rating! We hope to have the pleasure of hosting you again soon!Best regards,
