Note fondée sur 29 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,9 Service et personnel
4,3 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 nov. 2018 sur Expedia
Commentaires de Gestion de l’hôtel
28 nov. 2018 par Ian, Gestion de l’hôtel
Hello
Thanks for the positive score. Sometimes it is the case that words cannot describe the experience at Ursula's Homestead!
par un voyageur de Mosow, Russia
Old Ursula Camp Victoria Falls
Publié le 15 janv. 2012 sur HotelsCet hotel fut une bonne surprise; il ne s'agissait pour nous que d'avoir une base proche des chutes Victoria pour les visites, et nous ne nous attendions pas a un sejour de qualite a l'hotel. A l'arrivée, personne pour nous accueuillir et l'endroit est desert, mais tres vite nous comprenons qu'il s'agit en fait d'une dependance de l'hotel Stanley & Livingstone, et le management de cet hotel nous rend visite pour nous rassurer. Nous sommes les seuls au camp (qui comporte 4 bungalows) et une personne (Albert) s'occupe de nous en permanence, pour preparer les repas et nous les servir. Nous faisons usage du camp comme bon nous semble, il comporte une piscine, un ancien batiment de type colonial, ainsi qu'un jardin avec une vue magnifique sur la foret. Le soir les singes, antilopes et buffalos viennent au camp juste en face des bungalows. Le tout dans le calme et la serenite la plus complete, Albert s'occupant de tout avec soin pour nous divertir et nous raconter l'histoire du camp. Les bungalows sont assez simples mais la construction est de qualite et ils sont bien entretenus. Notre seule mauvaise surprise fut le prix des repas a regler au depart, ils sont 2 fois plus chers que ce que l'on nous a annonce a l'arrivee, mais apres discussion nous ne payons que ce sur quoi nous avions donne notre accord. Le soir un personnel de securite fait le tour du camp avec un fusil, cela peut surprendre mais vu le relatif isolement du camp cela peut se comprendre. Au final nous gardons une tres bonne impression de ce sejour, du principalement au fait que nous etions seuls a disposer de l'ensemble du camp.
par un voyageur
Publié le 11 juill. 2024 sur Expedia
Excellent
par un voyageur
Excellent staff, some aspects need attention
Publié le 8 juill. 2024 sur HotelsUrsula’s Homestead is located 20minutes out of the Victoria Falls town on the edge of a private game reserve. The lodge itself has incredible views over a watering hole and provides a lovely spot to really have some downtime.
The pro’s:The staff were just absolutely amazing! Their attentiveness, and professionalism really enhanced the stay. From the super friendly landscaper, to the hospitality team (Prudence, Priscilla, Milly, Caleb, Duncan, Geoffrey), they really are superb.
There is an onsite restaurant with which we really enjoyed every meal. The Sadza, fillets, and every breakfast we had were delicious.
The room was large and comfortable - they also provided a proper wooden crib (not a pack and play) for our infant.
The cons: it’s expensive. To add onto every expense is the cost to take the shuttle into town as it’s $12 per person per direction - highly recommend you stop in town when you can to grab some snacks and drinks as you may be adding $50 to your bill just to get to town and back for 2 people.
The biggest let down for us was the room we stayed in. While large and comfortable in terms of the bed and quality bedding, the room is older and in desperate need of a bathroom update. The water was either scalding hot or freezing cold, and the shower had mold in it. As did the floor around the bathtub as the hose leaks if it’s not in the bathtub causing pools of water on the floor. Under the bed could also do with a good clean.
Overall we enjoyed the stay
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Dionne Mutsonziwa, Gestion de l’hôtel
Thank you for your review. We are glad you enjoyed the beauty that Ursula’s had to offer and the delicious meals at 1871 restaurant. We are always looking where we can improve within our offering and we appreciate your feedback and will take it in to consideration moving forward. We hope to welcome you back soon for another memorable stay. All the best, Dionne Mutsonziwa, Hotel Manager, Ursula’s Homestead
par un voyageur
Publié le 15 avr. 2024 sur Hotels
Die Zimmer waren sauber aber einfach. Der Poll war einladend.
Der Gamedrive war teuer und enttäuschend, obwohl wir die "black rhinos" gesehen haben. Der Guide war gehetzt und unfreundlich.
Commentaires de Gestion de l’hôtel
16 avr. 2024 par MORE Family Collection, Gestion de l’hôtel
Thank you for your feedback. We're glad you enjoyed the clean rooms and pool. Your comments will definitely help us improve our experience moving forward. All the best,The Ursula Homestead family
par un voyageur de Victoria
Publié le 8 avr. 2024 sur Expedia
Wonderful service, fantastic location and amazing wildlife!
Commentaires de Gestion de l’hôtel
8 avr. 2024 par MORE Family Collection, Gestion de l’hôtel
Thank you for your wonderful review! We're delighted to hear that you had a great experience with us. We hope to welcome you back soon.All the best, MORE Family Collection
par un voyageur
Publié le 1 avr. 2024 sur Expedia
My husband and I stayed at Ursula's for 6 days and we absolutely loved it. We chose the property for the access to nature, privacy and quiet--we were not disappointed in anyway. The staff was incredible, the food was excellent (menu is small, but there is the easy option of eating dinner at the sister property if you desire!!!). I was deeply sad to leave, and am already planning our return. Housekeeping was outstanding, Lorraine was our main point of contact and we loved her so much, and our favorite server was Brutus xxx
Commentaires de Gestion de l’hôtel
3 avr. 2024 par MORE Family Collection, Gestion de l’hôtel
Dear Kelly, Thank you for your wonderful review! We're delighted to hear that you loved your stay at Ursula's and enjoyed all the luxuries it had to offer. We're glad you found our staff incredible and we will definitely pass on the compliment to them. We can't wait to welcome you back for another memorable stay!All the bestRoddy Meiring, General Manager, Stanley & Livingstone Boutique Hotel Ursula's Homestead
par un voyageur
Publié le 18 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
18 déc. 2023 par Roddy Meiring, General Manager, Gestion de l’hôtel
Thank you for the review. We are so pleased you loved your stay at Ursula's and hope you enjoyed your adventures in Victoria Falls.
par un voyageur
Great lodge
Publié le 4 nov. 2023 sur HotelsVery helpful and friendly staff. Out of town lodge so very quiet. Plenty of wildlife using the water-hole every day. Facilities good
Commentaires de Gestion de l’hôtel
6 nov. 2023 par Roddy Meiring, General Manager, Gestion de l’hôtel
Thank you, Martin. We are so glad you loved your stay.The wildlife truly is incredible.All the best!
par un voyageur
Publié le 25 oct. 2023 sur Expedia
The property is a real gem, remotely located but still a short taxi ride to the falls. staff and particularly Milly went above and beyond. would highly recommend this location if you’re visiting Victoria Falls
Commentaires de Gestion de l’hôtel
6 nov. 2023 par Roddy Meiring, General Manager, Gestion de l’hôtel
Thank you so much for this review. Not only is Ursula's Homestead a gem, but Milly is also our real emerald here. Thanks for your kind words. Hope you will join us again.
