Ratings based on 476 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 11, 2024 on Expedia
This was our second stay at the Amethyst, a Victorian mansion with all the design, fittings, original antiques and original furniture in excellent condition, just a couple of blocks from Craigdarroch castle. They are great people who are always anxious to please their guests. All this plus free parking and a 3-course lavish breakfast a few blocks from downtown and who could ask for more?
Comment from Hotel Management
Nov. 18, 2024 by Rachel, Hotel Management
Thank you for your kind review. We look forward to seeing you again!
by A traveller
Posted Oct. 7, 2024 on Hotels
Great stay, great bed, great breakfast.
by A traveller
Posted Oct. 5, 2024 on Hotels
Beautiful heritage Victorian house with large, clean, comfortable rooms. We stayed in the Duchess room , which had a four-poster King Size canopy bed. The furniture was antique and in very good condition. It was a charming room, complete with two wing chairs and a jetted tub in the bathroom. Breakfasts each day were wonderful. Every breakfast began with a fruit parfait containing grapes, blueberries and raspberries - topped with some vanilla yogurt and a sprinkling of granola. This was served in a cut crystal stemmed dish. There was a warm bread offering next. Breakfast mains changed each day and were delicious. Food was served on fine, antique china in a beautiful setting. The cutlery was silverware. White tablecloths and fancy folded napkins enhanced the breakfast dining experience. The staff were warm and welcoming. It was a delightful experience. The location was great for walking. We could walk to the inner harbour, Rockland Road, Craigdarroch Castle, Government House, Becon Hill Park, Cook Street village and restaurants - each of these destinations in under 40 minutes.
Comment from Hotel Management
Nov. 18, 2024 by Rachel, Hotel Management
Thank you for your kind review, and we are so happy to hear you enjoyed your time, and the breakfasts!
by A traveller
Posted Sep. 30, 2024 on Expedia
AVOID! This is where luxury goes to die. I checked in after hours. The staff member, who I later found out was the owner, rushed me through the process and did not help me with my bags. Upon entering my room, I found it extremely run down. The carpet was filthy, and there was a pungent smell in the bathroom. There were dead wasps in the corner of the room, cobwebs, thick dust on the baseboards, and dirty walls. The room was chilly and only got colder during the night. I attempted to turn up the heat but the room did not warm. At 2 am, I attempted to reach the staff member multiple times, but there was no answer. After an hour, I attempted again, and the owner answered. The individual was not able to understand what I was saying. After attempting to explain the heat situation for several minutes with no resolution, I ended the call. After a sleepless night due to the cold, I attempted to speak with the owner in person about the lack of heat. She immediately barged into my room and pointed to two thermostats. I told her that I had increased the temperature on one, to which she shook her head and pointed to the other, which was off entirely. She was not apologetic and said nothing as she left my room. Given the dirty state of the room, I did not stay for breakfast. Despite being booked for two nights, I left after the first and moved to a hotel, despite being told there would be no refund if I did not stay the second night. I would give a zero-star rating if it were an option.
by A traveller
Posted Sep. 26, 2024 on Expedia
Very nice house and excellent breakfast
by A traveller
Posted Sep. 25, 2024 on Hotels
by A traveller
Posted Sep. 24, 2024 on Expedia
Beautiful house.
by A traveller
Posted Sep. 22, 2024 on Expedia
by A traveller
Posted Sep. 14, 2024 on Expedia
by A traveller
Posted Sep. 11, 2024 on Expedia
