Note fondée sur 167 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,2 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Ville Mont Royal
Publié le 22 sept. 2023 sur Expedia
Great stay overall
Commentaires de Gestion de l’hôtel
28 oct. 2023 par GSA, Gestion de l’hôtel
Thank you for your rating.
par un voyageur
Publié le 10 août 2024 sur Expedia
The place was nice and cozy
par un voyageur
Publié le 9 août 2024 sur Expedia
No Choice for choosing room thay said only ground floor room available when we booked room no one mention this
par un voyageur
Overall good
Publié le 8 août 2024 sur HotelsStayed here from Aug 2 to 5, 2024.
Our first night, around 10pm, Aug 2, 2024, was disappointed that it wasn’t cleaned properly as requested days before arrival.
Feeling itchy after 20 mins; then I saw the inside drawers weren’t cleaned and then we discovered the bottom area of the coat closet was even dirtier.
No managers and no rooms to accommodate us so we had to sacrifice for one night. We had to clean the inside drawers ourselves on our first night.
The next day, we approached the manager and then they did a proper cleaning. I had to ask for compensation and they were willing to take a bit off for the first night.
After the thorough cleaning, the room was fresh, very clean and no itchy.
(However, it has this musty odors in the washroom; must be from their cleaning cloths.. I wiped them (the counters, toilets and toilet door) with my disposable cloths and the odour went away)
The pillows were not great but manageable.
Next time I bring my own pillows.
Overall it was good. I hope it won’t happen again and the room is always clean properly for any visitors.
All the staff were friendly.
Thank you for our accommodating us on our first night…
par un voyageur
Publié le 6 août 2024 sur Expedia
Nice clean modern pet friendly hotel
par un voyageur
Publié le 6 août 2024 sur Hotels
par un voyageur
Publié le 4 août 2024 sur Hotels
par un voyageur
Publié le 4 août 2024 sur Expedia
Arriving at 10 pm and want my credit card for incidentals when I paid for the room in full is ridiculous. I don’t understand this but I can assume it’s in case i damage the property. My pet peeve!!
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Sincerely, Guest Service, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at Holiday Inn VICTORIA – ELK LAKE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at or Guestservices@hielklake.com.
par un voyageur
Publié le 4 août 2024 sur Expedia
Clean
