Note fondée sur 545 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Disappointed
Publié le 15 oct. 2024 sur HotelsOur stay was very upsetting, we had to change rooms because our sofa bed and the mattress on it was so dirty. They did offer us a small discount and new room the next day or a refund all together. We opted for new room since it was past midnight. The next room we got was a little better. The pillows are not comfy at all. The staff was friendly, but wouldn’t recommend.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Manager, Gestion de l’hôtel
Hello Raul,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the sofa bed and mattress in your initial room. We appreciate your recognition of our friendly staff. We value your input and will address the pillow comfort with our team for improvement. Your insights are valuable as we strive to enhance our guests' experiences.
par un voyageur
Publié le 14 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Manager, Gestion de l’hôtel
Hello Oscar,We are elated to hear that you had a pleasant stay with us! If you have any further feedback to share, please don't hesitate to reach out so we can ensure an even better experience next time. Hope to welcome you back soon!
par un voyageur
Publié le 6 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Manager, Gestion de l’hôtel
Hello Voltaire,We're delighted to hear that you enjoyed your stay with us! If you have any suggestions or feedback to help us improve further, feel free to reach out to us. We hope to welcome you back soon for an even better experience.
par un voyageur de Burbank
Publié le 6 oct. 2024 sur Expedia
Decent hotel but elevators were not operating. Room was clean but the rug needs to be cleaned. It felt dirty so I had to put my shoes on when walking around. Hopefully they shampoo their rugs regularly but it sure didn’t feel like it. Ick.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Manager, Gestion de l’hôtel
Hello Ariste, Thank you for your feedback. We appreciate you highlighting the cleanliness of your room and apologize for any inconvenience caused by the elevator. Your concerns will be shared with the relevant departments for further review. We strive to ensure our facilities are well-maintained for all guests to enjoy a comfortable stay.
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Manager, Gestion de l’hôtel
Hello Ana,Thank you for choosing to stay with us! We are delighted to hear that you enjoyed your time at our hotel. We look forward to welcoming you back again soon for another fantastic experience.
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Safe and quiet
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Manager, Gestion de l’hôtel
Hello Miguel,We are pleased to hear that you found our hotel to be a safe and quiet environment. Providing a peaceful experience for our guests is always a top priority for us. Should you have any further feedback or suggestions, please feel free to reach out to us. Thank you for choosing to stay with us.
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Safe and quiet
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Manager, Gestion de l’hôtel
Hello Miguel,We are delighted to hear that you found our hotel to be safe and quiet. Your feedback is important to us and we strive to provide a peaceful atmosphere for all our guests. If you have any further comments or suggestions, please don't hesitate to reach out to our management team.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
This hotel was clean and service was great
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Manager, Gestion de l’hôtel
Hello Jessica,We appreciate your positive feedback about our cleanliness and service. Ensuring a pleasant stay for all our guests is our top priority. Should you have any future concerns, feel free to reach out to our management team for further assistance.
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Manager, Gestion de l’hôtel
Hello Ashley,We are thrilled you enjoyed your stay with us! We hope to welcome you back soon for another fantastic experience.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Manager, Gestion de l’hôtel
Dear Guest,We are thrilled to hear that you had a fantastic experience during your stay with us! We hope to welcome you back again soon for another excellent stay!
