Note fondée sur 42 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
3,0 sur 5
75 % des clients le recommandent
2,9 Propreté de la chambre
3,1 Service et personnel
2,9 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
3 sur 5
par un voyageur

Publié le 8 oct. 2024 sur Expedia
Decent value for the price. But keep everything locked up. What is not locked up will get stolen. Had everything locked up in suitcase except for handkerchief that I had handwashed and was drying, going to travel with it. Cleaner took it, saw him with it. Even the small items are taken. No respect.
2 sur 5
par un voyageur

Publié le 11 juin 2023 sur Expedia
There was not a difference in the room types but charging more money and stating that there is. Also, the front staff is very rude, disrespectful, and disappointing, this hotel should be removed from Expedia hotel choices. I really feel I deserve a refund from this experience.
Commentaires de Gestion de l’hôtel
19 juin 2023 par Operations Manager, Gestion de l’hôtel
Dear Evangela,Thank you for your feedback. We sincerely apologize that we could not meet some of your expectations. Please note that we actually upgraded you considering the type of room you booked for. Also, note that airport shuttle service was not available on your arrival because all our logistics officers were engaged that was why we advised you to take taxi because either way you will still pay because your rate did not cover your airport shuttle.We promised to improve on our services as we look forward to hosting you, soon.Kind regards, Edwin Egbe
3 sur 5
par un voyageur

Publié le 26 mai 2023 sur Expedia
Was close to my destination. Didn’t like that there was not shuttle service to and from the airport. I paid for transportation from the airport out of pocket.
Commentaires de Gestion de l’hôtel
19 juin 2023 par Operations Manager, Gestion de l’hôtel
Dear Olaoluwa,We appreciate you for sharing your experience with us. Please accept our apology for not providing you airport shuttle service. Our logistics officers were all engaged that day that was we advised you to used alternative means. Also, please note that your payment made to Expedia covered for accommodation only.Kind regards,Edwin Egbe
4 sur 5
par un voyageur

Publié le 16 mars 2023 sur Hotels
Commentaires de Gestion de l’hôtel
20 avr. 2023 par Edwin Egbe , Gestion de l’hôtel
Thank you for staying with us.
4 sur 5
par un voyageur de Schkopau

Publié le 11 nov. 2022 sur Expedia
Es ist ein sehr schönes kleines Hotel, was vielleicht ein wenig aufgefrischt werden müsste. Das Personal und der Manager sind sehr zuvorkommend.
Commentaires de Gestion de l’hôtel
14 nov. 2022 par Operations Manager, Gestion de l’hôtel
Dear Monique,Thank you for stayed with us. We appreciate your patronage.Trust you had a safe trip back to base.Your observations and recommendations are appreciated. We are poised in improving our facility.We look forward to hosting you again, soon.Kind regards,
5 sur 5
par un voyageur

Publié le 25 oct. 2022 sur Expedia
I enjoyed my stay at the property.
Commentaires de Gestion de l’hôtel
25 oct. 2022 par Operations Manager, Gestion de l’hôtel
Dear Adekunle,Thank you very much for your patronage. We are glad we could meet your expectations.Trust you got back to your base safely.We look forward to host you again soon.Kind regards,Edwin Egbe
5 sur 5
par un voyageur de PORT HARCOURT

Publié le 21 juin 2022 sur Expedia
Cleanliness
Commentaires de Gestion de l’hôtel
20 juill. 2022 par Edwin Egbe, Gestion de l’hôtel
Dear Ngozi, Thanks for your review.
3 sur 5
par un voyageur

Publié le 14 sept. 2021 sur Hotels
Not so good.
Commentaires de Gestion de l’hôtel
21 sept. 2021 par Edwin Egbe , Gestion de l’hôtel
Dear Christopher, Thank you for your feedback reviewing your experience during your recent stay in our property. We thank you for your patronage and equally apologise for not meeting your expectations. Kind regards, For: CITILODGE HOTEL Edwin Egbe Operations Manager
5 sur 5
par un voyageur

Publié le 1 juin 2021 sur Expedia
The Staff were very friendly and Well Professional. I also loved the church service every Sunday morning I was there. I will return to Nigeria soon and recommend this hotel to the fullest.
Commentaires de Gestion de l’hôtel
15 juin 2021 par Edwin Egbe, Operations Manager, Gestion de l’hôtel
Thank you for your kind recommendation on our property. We are glad we could meet your expectation on the whole. We trust you had safe trip back to base.
5 sur 5
par un voyageur

Home away from home

Publié le 26 mars 2020 sur Hotels
This started being a trip to spend time with my husband, but then we had to extend our stay because of the Coronavirus. I’m very thankful we chose to be at Citilodge! The staff is great, the managers are so very helpful! It makes it a much easier thing to deal with. This is my home away from home.
Commentaires de Gestion de l’hôtel
26 mars 2020 par Edwin Egbe- Operations Manger, Gestion de l’hôtel
Dear Annezetta, We thank you for your feedback. It impressed us that we were able to create positive impression on you. Assuredly, here is your home away from home. Kind regards. For:CITILODGE HOTEL Edwin Egbe Operations Manager
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