Note fondée sur 21 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,4 Service et personnel
2,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 oct. 2024 par George Residence, Gestion de l’hôtel
Dear Carolyn,Thank you so much for your perfect rating! We're thrilled to know you had a great experience during your stay. It was a pleasure hosting you, and we hope to welcome you back again soon.Safe travels!
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 sept. 2024 par George Residence, Gestion de l’hôtel
Dear Rukayat,Thank you so much for rating us 5/5! We’re thrilled to know you enjoyed your stay. Your feedback means a lot to us, and we hope to welcome you back again soon for another wonderful experience.If there’s anything we can do to make your next stay even better, please don’t hesitate to let us know!Warm Regards, Macreene Jam Delos SantosProperty Manager
par un voyageur
Disappointing/dirty
Publié le 21 août 2024 sur HotelsThis property has real potential, but unfortunately didn't quite make the cut. The cleaners are terrible when it comes to attention to detail. They would mop the floors with a dirty mop head and no bleach or cleaning solution and think it's clean! Most kitchen items were filthy and the the towels were stained and smelled terrible. Then we waited hours several days just to get replacements. The sidewalk is more comfortable than the beds. The blankets were stained and severely used with only a thin duvet sheet to cover them. Location was central to many places, but not worth the price they charge per night. Need many cosmetic upgrades and should come with more kitchen supplies for longer stays. Don't expect much if you book here, you'll be disappointed.
Commentaires de Gestion de l’hôtel
25 août 2024 par George Residence, Gestion de l’hôtel
Dear Value Guest,Thank you for sharing your feedback with us. We sincerely apologize for the aspects of your stay that did not meet your expectations. Providing a clean and comfortable environment for our guests is our top priority, and we are disappointed to learn that we fell short in this instance.We have taken your comments seriously and are addressing the issues with our cleaning team to ensure this does not happen again. We are also in the process of reviewing and replacing any worn linens and kitchen supplies to provide a better experience for future guests.Regarding the comfort of the beds and the need for cosmetic upgrades, we appreciate your honest feedback and will consider these areas for improvement. Our goal is to continuously enhance our property and ensure it offers great value to all our guests.Thank you for acknowledging the convenient location of our property. We hope to have the opportunity to welcome you back in the future and provide a stay that meets your expectations.
par un voyageur
Publié le 1 juill. 2024 sur Expedia
Serenity
Commentaires de Gestion de l’hôtel
6 août 2024 par George Residence, Gestion de l’hôtel
Hi Walter!Thank you for your wonderful 5-star review! We’re thrilled to hear that you had a serene and enjoyable stay at our place. Your kind words mean a lot to us, and we're glad you appreciated the tranquil atmosphere and the amenities we offer. We hope to welcome you for another relaxing getaway in the future!Safe Travels!
par un voyageur
Publié le 1 juin 2024 sur Expedia
Nice staff, true to pictures
Commentaires de Gestion de l’hôtel
25 juin 2024 par Guest Service Team, Gestion de l’hôtel
Thank you so much for your sincere feedback.
par un voyageur
Publié le 24 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 mai 2024 par Guest Service Executive, Gestion de l’hôtel
We regret the recent negative review from a guest who stayed in our Maple apartment. She was disappointed not to find a balcony, which is not included in the Maple unit as stated in our listing. On the second day, she faced internet issues, which we were addressing, and on the third day, she reported a water odour.To resolve these issues, we moved her to our luxurious apartment, Acacia apartment, providing three rooms as a goodwill gesture. We have since fully restored the internet and addressed the water problem. Future guests can be assured that we have resolved these concerns and remain dedicated to providing a comfortable stay.
par un voyageur
Publié le 6 mai 2024 sur Expedia
Ambience was great
Commentaires de Gestion de l’hôtel
25 juin 2024 par Guest Service Team, Gestion de l’hôtel
Thank you so much for your sincere feedback.
par un voyageur
Publié le 22 févr. 2024 sur Expedia
I didn’t like the fact that there was No hot water No Wi-Fi No DSTV No working outlet inside room for computer/phone charger
Commentaires de Gestion de l’hôtel
22 févr. 2024 par SAM, Gestion de l’hôtel
Hello Walter,This is Sam from George Residence, I apologize for your experience and your inconvenience, we have upgraded our operations and put more procedures in place to help us serve you better, we hope to host you again soon.Best Regards,SamuelGuest Relations.
par un voyageur
Publié le 24 déc. 2023 sur Expedia
Lovely hotel
Commentaires de Gestion de l’hôtel
21 févr. 2024 par SAM, Gestion de l’hôtel
Hello Olumide,Thank you for your patronage,We are glad you enjoyed your stay, we hope to host you again at George residence.Best Regards,SamGuest Relations.
par un voyageur
Publié le 18 déc. 2023 sur Expedia
Staying at this property is easily the worst decision I have made in my life. The front desk chubby female Oma, her rude manager ( a Yoruba lady) and the gateman David ( a man who had bleached his skin) all threatened me all because I chose to extend my stay by an extra day on Expedia (I didn’t even lodge much in the property, just needed a place to stay around family in Lekki till my flight back home). Only for me to be lied to persistently that the lekki room I booked and confirmed was in ikoyi. I thought this was very stupid! Because i made the same booking 2 days prior and i just extended the stay in lekki. The confirmation said stay in lekki. But blockhead Oma wouldn’t stop arguing that I booked ikoyi
And I needed to leave or be forced out. Yes she threatened me and said her manager will not be this nice. She eventually called the bleached block head gateman to interfere and get me and my stuff out of the room, even when I showed her confirmation of my stay for an extra night. She said I will have to go to ikoyi by force. It will not be well with all of you who ruined my trip
Commentaires de Gestion de l’hôtel
19 déc. 2023 par Elisa, Gestion de l’hôtel
Dear Valued Guest,We sincerely apologize for the challenges you faced during your recent stay at our property. We regret that your experience did not meet your expectations, and we would like to address the issues you raised.Firstly, we deeply apologize for any misunderstandings regarding your reservation and the location of your room. We understand the frustration this may have caused, and we are committed to investigating the matter further to ensure such errors do not occur in the future. Our goal is to provide accurate and reliable information to our guests, and we regret any inconvenience caused.Regarding the interactions with our staff, we take your feedback seriously. We do not condone any form of rudeness or threats, and we apologize if you felt mistreated. We will conduct a thorough internal review to address the specific concerns you mentioned about our front desk staff and the security personnel.We strive to provide excellent customer service, and your experience falls short of our standards. Rest assured that we will take immediate corrective action to prevent similar incidents in the future. We value your feedback as it helps us identify areas for improvement and enhance the overall guest experience.Once again, we apologize for the inconvenience and appreciate your understanding. If you have any further concerns, please do not hesitate to contact us directly. We are committed to making amends and ensuring that future guests do not encounter similar issues.Sincerely,Guest Relations Team
