Note fondée sur 62 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 mars 2023 sur Hotels
Commentaires de Gestion de l’hôtel
24 mars 2023 par Austria Trend Hotel Maximilian, Gestion de l’hôtel
Dear Audrey,we are pleased to welcome you as our valued guest in our Austria Trend Hotel Maximilian!Thank you for your positive rating – we appreciate your feedback!It would be a great pleasure for us to welcome you as our guest again.Kindest regardsBarbara Hahn, Guest Relation - for the Austria Trend Hotel Maximilian Vienna Team
par un voyageur
Publié le 27 mai 2022 sur Hotels
Commentaires de Gestion de l’hôtel
30 mai 2022 par Austria Trend Hotel Maximilian, Gestion de l’hôtel
Dear Oscar,
we are pleased to welcome you as our valued guest in our Austria Trend Hotel Maximilian!
Thank you for your positive rating – we appreciate your feedback!
It would be a great pleasure for us to welcome you as our guest again.
Kindest regards
Barbara Hahn, Guest Relation - for the Austria Trend Hotel Maximilian Vienna Team
par un voyageur
Publié le 18 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Austria Trend Hotel Maximilian, Gestion de l’hôtel
Dear Daryna,we are pleased to welcome you as our valued guest in our Austria Trend Hotel Maximilian!Thank you for your absolute positive rating – we appreciate your feedback!It would be a great pleasure for us to welcome you as our guest again.Kindest regardsBarbara Hahn, Guest Relation - for the Austria Trend Hotel Maximilian Vienna Team
par un voyageur
Publié le 12 oct. 2024 sur Expedia
The hotel is pretty but service is not great.
1) Not all of the staff speaks english, or they pretend they don’t which I think is dumb because is a hotel for God sakes. Only Anamari spoke it and she was very kind and helpful.
2) I requested cleaning of my room, and they didnt clean the floor. There was a dead bug that I found near the window and it stayed there the whole time.
3) The bath heater to dry clothes didnt work and they never sent a technician to fix it.
4) The room heater didnt have the controller, and one morning suddenly the heater turned itself on and started heating my room. Given that it didnt have the controller I couldnt turn it off, I asked the reception man and he laughed and said to me it was automatic and that at some point in the day it would stop, so I believed him and went out but at night when I came back my room was sooo hot! So I went down stairs and there was another lady that apparently couldnt speak or understand english very well, but I managed to explain and she send the maintenance guy who didnt know how to fix that, and I am not complaining about him because he explained to me the hotel didnt train him for this things, and didnt know why they were calling him instead of the technician (who sleeps in the hotel by the way!) so this nice guy, who I think was named David, helped me get another room! And also helped me move all of my things. He was the best of them all!
The area is good. Cafe Dommayer the best!
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Austria Trend Hotel Maximilian, Gestion de l’hôtel
Dear Diana Estefania,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay at Austria Trend Hotel Maximilian. We deeply regret that the service provided did not meet your expectations.We have noted your comments regarding the language skills of our staff, the cleanliness of your room, as well as the issues with the room and bathroom heater. Rest assured, we will address these concerns internally to ensure that such shortcomings do not occur again in the future.We are pleased to hear that Anamari provided you with a positive experience, and we will make sure to recognize her for her exceptional service. It is feedback like yours that helps us to improve and strive for excellence.We appreciate your kind words about the area and Cafe Dommayer. Should your travels bring you back to Vienna, we would be delighted to offer you a significantly improved experience.Best regards,Sebastian SiegfriedGeneral ManagerAustria Trend Hotel Maximilian
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Austria Trend Hotel Maximilian, Gestion de l’hôtel
Lieber Michael,wir freuen uns, dass wir Sie als Gast im Austria Trend Hotel Maximilian begrüßen durften und dass Sie sich die Zeit genommen haben, Ihre Eindrücke mit uns zu teilen.Vielen Dank für Ihre positive Bewertung - Ihr Feedback ist uns sehr wichtig!Es wäre uns ein Vergnügen, Sie bei Ihrem nächsten Wienaufenthalt wieder bei uns Willkommen heißen zu dürfen.Mit lieben GrüßenBarbara Hahn, Guest Relation - für das Team vom Austria Trend Hotel Maximilian
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Austria Trend Hotel Maximilian, Gestion de l’hôtel
Dear Anna Luiza,we are pleased to welcome you as our valued guest in our Austria Trend Hotel Maximilian!Thank you for your absolute positive rating – we appreciate your feedback!It would be a great pleasure for us to welcome you as our guest again.Kindest regardsBarbara Hahn, Guest Relation - for the Austria Trend Hotel Maximilian Vienna Team
par un voyageur de San pedro
Publié le 9 sept. 2024 sur Expedia
I did not stay cause i could not travel due to the war in the area..and i sent to the hotel to cancel and refund the fees and they refused!!!..what an answer from a decent hotel!!they did not take in considration such an emergency!!
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Austria Trend Hotel Maximilian, Gestion de l’hôtel
Dear Mohammad,We deeply regret hearing about the circumstances that prevented your stay. We understand the challenges you were faced with and sincerely apologize for any inconvenience caused.However, neither our in-house reservation department nor our colleagues on site have received a cancellation request. As this is a sensitive matter, I kindly request you to contact me directly.Thank you.Kind regards,Barbara HahnGuest RelationsAustria Trend Hotel Maximilian
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Austria Trend Hotel Maximilian Vienna, Gestion de l’hôtel
Dear guest Malvys,we are pleased to welcome you as our valued guest in our Austria Trend Hotel Maximilian!Thank you for your positive rating – we appreciate your feedback!It would be a great pleasure for us to welcome you as our guest again.Kindest regardsBarbara Hahn, Guest Relation - for the Austria Trend Hotel Maximilian Vienna Team
par un voyageur
Publié le 29 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Trend Hotel Maximilian Vienna, Gestion de l’hôtel
Dear gues Sigve,we are pleased to welcome you as our valued guest in our Austria Trend Hotel Maximilian!Thank you for your absolute positive rating – we appreciate your feedback!It would be a great pleasure for us to welcome you as our guest again.Kindest regardsBarbara Hahn, Guest Relation - for the Austria Trend Hotel Maximilian Vienna Team
par un voyageur
Publié le 12 août 2024 sur Expedia
The front desk staff were super helpful, especially Erica.
Commentaires de Gestion de l’hôtel
14 août 2024 par Austria Trend Hotel Maximilian, Gestion de l’hôtel
Dear Rashel, Thank you for your kind words regarding our front desk staff, especially Erica. We are delighted to hear that you found them super helpful during your stay. We strive to provide exceptional service to all our guests, and it is always rewarding to receive such positive feedback. We look forward to welcoming you back to Austria Trend Hotel Maximilian in the future. Kindest regards Sebastian Siegfried General Manager Austria Trend Hotel Maximilian
