Note fondée sur 772 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,5 Service et personnel
3,3 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 août 2024 sur Hotels
A really bad experience, front desk mistreated my guest, a very poor breakfast area.
Commentaires de Gestion de l’hôtel
25 août 2024 par Hotel Management , Gestion de l’hôtel
Dear German, Thank you for sharing your experience. We sincerely apologize for the issues you faced with the treatment of your guest and the quality of the breakfast area. This behavior and the breakfast setup do not reflect our standards, and we deeply regret the inconvenience. Please be assured that your feedback has been shared with our team for immediate review and improvement. We are committed to enhancing our services and hope to have the opportunity to provide you with a much better experience in the future.Sincerely,Hotel Management
par un voyageur
Don't
Publié le 23 août 2024 sur HotelsPlace is durty and cheap not worth for what they charge, unless is 100 or under per night, is horrible bed ,sheets pillows and carpets, bathrooms are so dirty and hand sink is falling, is worth spending 150 somewhere else
Commentaires de Gestion de l’hôtel
23 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Dear Hugo, Thank you for sharing your feedback. We sincerely apologize for the condition of the room during your stay, particularly the cleanliness and maintenance issues you encountered. This falls far below the standards we strive to uphold, and we regret that your experience did not reflect the value you expected. Please know that we are addressing these concerns with our housekeeping and maintenance teams to ensure improvements. We appreciate your honesty and hope you reconsider staying with us in the future, allowing us to provide a significantly better experience.Sincerely,Hotel Management
par un voyageur
Publié le 13 août 2024 sur Expedia
par un voyageur
Publié le 10 août 2024 sur Expedia
The place wasn't clean, there was other guest hair in the shower, the stink drain was flooded, and the TV channel went out on Thursday.
Commentaires de Gestion de l’hôtel
10 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Shubneet, Thank you for sharing your experience. We apologize for the cleanliness issues you encountered during your stay, including the hair in the shower and the flooded sink drain. The inconvenience with the TV channels is also regrettable. Your feedback is important, and we will address these concerns with our housekeeping and maintenance teams to prevent future occurrences. We hope you will consider staying with us again so we can provide a better experience.Sincerely,Hotel Management
par un voyageur
Publié le 8 août 2024 sur Expedia
Outstanding service and I enjoyed my stay. Blow dryer needed fixing but other than that! I truly had a wonderful and restful experience!!!
Very hospitable group both morning and night crew! Bravo!
par un voyageur
Publié le 4 août 2024 sur Expedia
Check-in took 15 mins. Called down to the front desk in the am…no answer. No ice machines.
Commentaires de Gestion de l’hôtel
5 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Doug, Thank you for sharing your experience. I apologize for the delays during check-in and the lack of response from the front desk. This is not the standard we aim to provide. We are addressing these issues to ensure more efficient service in the future. I also understand the inconvenience caused by the absence of ice machines and will review our amenities to better meet guest needs. We hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 3 août 2024 sur Expedia
par un voyageur
Publié le 29 juill. 2024 sur Hotels
par un voyageur
Publié le 26 juill. 2024 sur Expedia
EXELENTE
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Hotel Management , Gestion de l’hôtel
Dear Rosangel, Thank you for your excellent review! We are delighted to hear you had a great stay at Extended Stay America. Your satisfaction is our top priority, and we look forward to welcoming you back soon.Sincerely,Hotel Management
par un voyageur
Publié le 13 juill. 2024 sur Expedia
Property was nice as last minute booking. Room was clean but water dripping in tub and looked like black mold on area of tub under faucet near drain.
