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Hotel Kaiserhof Wien

4.0 star property
4-star eco-certified hotel near St. Charles Church

Choose dates to view prices

Photo gallery for Hotel Kaiserhof Wien

Interior entrance
Sauna, steam room
Lobby sitting area
Junior Suite
Dining

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Spa
  • Room service
  • Pet-friendly
  • Housekeeping
  • Gym

Explore the area

Map
Frankenberggasse 10, Vienna, Vienna, 1040
  • Naschmarkt
    ‪5 min walk‬
  • Vienna State Opera
    ‪9 min walk‬
  • Hofburg Imperial Palace
    ‪12 min walk‬
  • Vienna (VIE-Vienna Intl.)
    ‪28 min drive‬

Room options

View all photos for Classic Double Room

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Classic Double Room

  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Classic Double or Twin Room (with extra bed)

Classic Double or Twin Room (with extra bed)

Classic Double or Twin Room (with extra bed)

  • 24 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Business Room

Business Room

Business Room

  • 28 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room

Superior Room

Superior Room

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 37 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite

Suite | Living area

Suite

  • 45 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

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About the area

Vienna

Wieden stay.A stay at this Wieden hotel places you steps from Vienna University of Technology and within a 5-minute walk of St. Charles Church. Naschmarkt and Vienna State Opera are also within half a mile (1 km).

What's nearby

  • St. Charles Church - 4 min walk - 0.4 km
  • Naschmarkt - 5 min walk - 0.5 km
  • Vienna State Opera - 9 min walk - 0.8 km
  • Hofburg Imperial Palace - 12 min walk - 1.0 km
  • St. Stephen's Cathedral - 17 min walk - 1.5 km

Getting around

  • Resselgasse Station - 3 min walk
  • Quartier Belvedere (Arsenalstraße) Station - 4 min drive
  • Vienna International Airport (VIE) - 28 min drive

Restaurants

  • ‪Kaffeefabrik - ‬4 min walk
  • ‪Matcha Komachi - ‬4 min walk
  • ‪Pizzeria Riva Favorita - ‬3 min walk
  • ‪Fein Essen - ‬2 min walk
  • ‪Blueorange Coffee & Bagel - ‬4 min walk

About this property

Hotel Kaiserhof Wien

4-star eco-certified hotel near St. Charles Church
Hotel Kaiserhof Wien offers its guests a full-service spa, a sauna, and a fitness center. There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center and meeting rooms. Spa services, a library, and multilingual staff are also featured at the eco-certified Hotel Kaiserhof Wien. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Hotel Kaiserhof Wien was completed in February 2016.

This 4-star Vienna hotel is smoke free.

  • 1 building
  • 74 guestrooms or units
  • 6 levels
  • Meeting rooms
  • Built in 1896
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
Hotel Kaiserhof Wien offers 74 accommodations with minibars and safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Guests can surf the web using the complimentary wired and wireless Internet access.

Bathrooms include bathtubs or showers, slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Spabereich. The spa is equipped with a sauna and a steam room. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Dutch, English, French, German, Hungarian, Italian, Russian, Spanish

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Property amenities

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (EUR 26 per night); reservations required
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (EUR 26 per night)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 29 per person
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Library
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 29 per person
  • Airport shuttle fee: EUR 55 per vehicle (roundtrip, maximum occupancy 3)
  • Airport shuttle fee per child: EUR 55
  • Self parking fee: EUR 26 per night
  • Nearby parking fee: EUR 26 per night (984 ft away)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Premier Kaiserhof Wien Hotel Vienna
Premier Kaiserhof Wien Hotel
Premier Kaiserhof Wien Vienna
HOTEL KAISERHOF WIEN
Best Western Premier Kaiserhof Wien
HOTEL KAISERHOF WIEN Vienna
KAISERHOF WIEN Vienna
KAISERHOF WIEN
Premier Kaiserhof Wien
HOTEL KAISERHOF WIEN Hotel
HOTEL KAISERHOF WIEN Vienna
HOTEL KAISERHOF WIEN Hotel Vienna

Hotel Kaiserhof Wien Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 853 out of 1008 reviews
Rating 8 - Good. 133 out of 1008 reviews
Rating 6 - Okay. 14 out of 1008 reviews
Rating 4 - Poor. 7 out of 1008 reviews
Rating 2 - Terrible. 1 out of 1008 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A long weekend in Vienna

Amazing staff. Close to everything and superbly clean and quiet. Very good breakfast. Will come back.
Stayed 2 nights in Jan 2025

10/10 Excellent

Arezo

Stayed 1 night in Jan 2025

10/10 Excellent

Penny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautifully decorated and provides a warm welcome. A welcome drink was provided at the bar and our room upgraded. The bed was super comfy with the loveliest bedding I have ever experienced. Bathroom amenities provided, robes, slippers & coffee machine came with our room. Breakfast was very good with a wide choice. The hotel is walkable to the centre and transport.
Stayed 3 nights in Dec 2024

10/10 Excellent

Ena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central location. Great staff!
Stayed 3 nights in Dec 2024

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Perfect location and clean

A delightful hotel. Clean, safe, easily walkable to the historic center and excellent public transport connections.
Stayed 1 night in Dec 2024

10/10 Excellent

Alexey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great brunch on Saturday morning
Stayed 1 night in Nov 2024

10/10 Excellent

Cara

Liked: Cleanliness, staff & service, property conditions & facilities
This was the best hotel I’ve ever stayed at, truly a gem of a place. I am so thankful that we found this hotel. The hotel itself is beautiful, the rooms are spacious, it is in a perfect location, and the staff are beyond friendly. We got engaged during our trip and the hotel went above and beyond to make us feel celebrated. I will always remember this hotel - it had a special place in our hearts.
Stayed 1 night in Dec 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Timeless values in a contemporary setting

Lovely hotel with a truly independent feel and a traditional approach to the delivery of customer service in the modern day. Genuinely friendly staff who are very experienced in what they do. In many respects it was a refreshing change from the typical corporate chains of hotels. Worthy of special mention are Gilbert, hotel manager, who we met at the front desk on arrival. He immediately made us feel relaxed and at home in our new settings. And Sanjay, head barman, who was an absolute pleasure to meet. Very friendly and very knowledgeable about his craft as a barman. The hotel benefits from a great location and offers a great breakfast which seems to please everyone. Also worth a mention is the sauna and steam room which is a great way to relax and refresh. Also, we had a nice bed with a ‘pillow menu’ and a super shower. Difficult to find fault with.
Stayed 2 nights in Dec 2024

10/10 Excellent

Sevinj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very cozy interior , great staff, good breakfast.
Stayed 2 nights in Dec 2024

10/10 Excellent

Agustin

Stayed 1 night in Nov 2024

8/10 Good

ROGER

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay, at a lovely hotel just a few steps away from the main roads taking you into the hub of a beautiful city. Very polite staff mainly just didnt like a waiter who kept saying about tips. Over all great hotel highly recommend
Stayed 3 nights in Dec 2024

6/10 Okay

Neritan, Washington

Travelled with group
Liked: Cleanliness, staff & service
Great location. Quiet area.
Stayed 1 night in Dec 2024

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had excellent stay. The holte accomodated all our requests. The breakfast was very delicious with many food options and wine. Verly clean, quiet and lovely hotel
Stayed 6 nights in Nov 2024

10/10 Excellent

Raymond James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Nov 2024

10/10 Excellent

Suzanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I recently stayed at the Hotel Kaiserhof Wien and had a lovely experience overall. The hotel has many positives that made my visit to Vienna enjoyable. First, the room was impressively spacious, especially by European standards, providing plenty of comfort during my stay. The breakfast was another highlight, with a good variety of options to start the day off right. The staff truly stood out—everyone I interacted with was extremely helpful and attentive, which added a personal touch to the stay. The hotel is also very walkable, making it easy to explore the city’s attractions. While it’s not directly adjacent to the main Christmas Market, it’s within reasonable walking distance, which was convenient during my visit. The only downside was the limited selection of nearby dining options, which made finding a place to eat in the immediate vicinity a bit of a challenge. Overall, I’d recommend the Hotel Kaiserhof Wien for its comfort, excellent service, and accessibility to Vienna’s main attractions. Just be prepared to plan ahead for meals if you prefer to stay close to the hotel.
Stayed 1 night in Nov 2024

10/10 Excellent

Lynne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent traditional hotel

Beautifully presented traditional hotel with friendly helpful staff. Pleasant lounge area. Breakfast was extensive providing many options for all tastes.Room was very comfortable.Convenient for Karlsplatz station.
Stayed 3 nights in Nov 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant staff, could not be more helpful. Quality of breakfast excellent. Room was very clean and comfortable. Highly recommended this hotel.
Stayed 4 nights in Nov 2024

10/10 Excellent

Tianshu, Pickerington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best experience stayed here - staff was polite and friendly. The state opera house was in the walking distance. We will come back if visit Vienna again!
Stayed 1 night in Nov 2024

10/10 Excellent

Junko

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Donna, Wasaga Beach

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room. Amazing breakfast. Close to everything. Would recommend.
Stayed 2 nights in Oct 2024

10/10 Excellent

GAYNOR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. 3rd time at this hotel as it is so good. Staff very friendly and helpful. Very clean. Breakfast fabulous. Area is excellent and very central. Would absolutely recommend to stay at the hotel and when we visit again we will definitely stay here again.
Stayed 10 nights in Oct 2024

10/10 Excellent

Tracy

Travelled with partner
Liked: Amenities, property conditions & facilities
Hotel was very nice and the staff very friendly and helpful. The room was comfortable but very hot. We turned the heat down as much as possible and opened the windows but was still very warm when sleeping. We spoke with the front desk about this and they turned off the heat to our room completely, which solved the problem!
Stayed 4 nights in Oct 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The bartender, Sanjay, is simply the best! Wonderfully engaging and an outstanding gentleman.
Stayed 5 nights in Sep 2024

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One night in Vienna

Location was outstanding. Hotel was nice and clean. Breakfast was very good and staff members were friendly. Due to construction it was hard to get to the hotel. They only have 10 parking spots so if you’re driving, you’ll have to find a near parking lot.
Stayed 1 night in Oct 2024