Note fondée sur 22 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,0 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 août 2024 par Magali Kempes Moll Guest Experience Manager, Gestion de l’hôtel
Dear Murugu,Thank you for sharing your feedback with us. We’re sorry to hear that your recent stay did not meet your expectations.We appreciate your comments as they help us identify areas for improvement. If you have any specific concerns or suggestions, please feel free to share them with us. We are committed to enhancing our services and ensuring a better experience for all our guests.Thank you once again for your feedback. We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future.Sincerely,
par un voyageur
Publié le 6 août 2024 sur Expedia
Great stay, clean and practical. Breakfast was expensive but plenty other options outside the hotel within walking distance.
Commentaires de Gestion de l’hôtel
8 août 2024 par Magali Kempes Moll Guest Experience Manager, Gestion de l’hôtel
Dear Binita,Thank you for your excellent review! We are delighted to hear that you had a great stay and found our hotel clean and practical.We appreciate your feedback regarding the breakfast. While we understand that it can be pricey, we're glad you found other dining options within walking distance.Thank you for choosing our hotel, and we hope to welcome you back in the future!Warmest regards,
par un voyageur
Bastante mal estado
Publié le 28 juill. 2024 sur HotelsMal estado en todo el hotel. Tetcho baño roto. 1 assensor muy lento por todo el hotel.
Desayuno a precio 4 estrella.
Commentaires de Gestion de l’hôtel
1 août 2024 par Magali Kempes Moll Guest Experience Manager, Gestion de l’hôtel
Estimado Cedric,Gracias por compartir su experiencia con nosotros. Lamentamos saber que su estancia no cumplió con sus expectativas y que encontró problemas con el estado general del hotel y el baño.El hotel dispone de un segundo ascensor pasando la sala de desayunos. Lamentamos que esto no haya sido debidamente comunica durante el proceso de check-in. Disculpe las molestias.Nos tomamos muy en serio los comentarios de nuestros huéspedes y su opinión es invaluable para nosotros. Ya hemos informado a nuestro equipo de mantenimiento sobre los problemas mencionados para que puedan ser solucionados de inmediato.Respecto al desayuno, haremos una revisión de la oferta para asegurarnos de que esté a la altura de las expectativas de nuestros huéspedes.Agradecemos su tiempo y su sinceridad. Esperamos tener la oportunidad de recibirlo nuevamente en el futuro y ofrecerle una experiencia más satisfactoria.Atentamente,
par un voyageur
Great choice Vienna
Publié le 22 juill. 2024 sur HotelsNice option very near the centre
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Kerstin Wallner, Gestion de l’hôtel
Dear Colin, Thank you for your kind feedback. I am delighted to read that you had a fantastic stay; it is a great pleasure to receive such positive feedback. I look forward to welcoming you back to the Mercure Wien City soon.Sincerely, Kerstin Wallner Deputy Manager
par un voyageur
mercure
Publié le 19 juill. 2024 sur Hotelsotel genel olarak iyi konum güzel asansörün iyileştirilmesi gerek resepsiyondaki celal bey çok ilgiliydi kendisine çok çok teşekkür ederiz
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Kerstin Wallner , Gestion de l’hôtel
Dear Kadir, We are very pleased that you enjoyed our services and your overall stay with us and I will defintely share your feedback with my collegues, especially Celal. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us.Kind regards,Kerstin Wallner Deputy Manager
par un voyageur de Los Mochis
Publié le 16 juill. 2024 sur Expedia
Muy buena estadía el personal muy amable ,cerca de la plaza de San Esteban y buen desayuno.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Guest Experience Manager, Gestion de l’hôtel
Estimado Arturo,Le agradecemos sinceramente por compartir su opinión sobre su estadía. Nos alegra mucho saber que disfrutó de la amabilidad de nuestro personal, la proximidad a la Plaza de San Esteban y el delicioso desayuno que ofrecemos.Esperamos tener el placer de recibirlo nuevamente en el futuro para brindarle otra experiencia agradable.¡Saludos cordiales!Magali Kempes Moll
par un voyageur
Publié le 11 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Magali Kempes Moll Guest Experience Manager, Gestion de l’hôtel
Dear Jessica,Thank you for taking the time to leave a review and for rating us 4 out of 5 stars! We are delighted to hear that you had a positive experience staying with us.We are always looking for ways to improve, so if there’s anything specific you think we could do better, please let us know. Your feedback is valuable to us, and we would love to earn that fifth star during your next visit.Thank you again for choosing to stay with us. We hope to welcome you back soon!Best regards,
par un voyageur
Publié le 7 juill. 2024 sur Hotels
The location is great!
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Magali Kempes Moll Guest Experience Manager, Gestion de l’hôtel
Dear Maria de los Angeles, Thank you for your fantastic review and perfect 10 out of 10 rating on Hotels.com. We are thrilled to hear that you enjoyed your stay and found our location to be great.Your positive feedback is greatly appreciated, and it motivates our team to continue providing exceptional service to our guests. We hope to welcome you back to Hotel Mercure Wien City in the near future.Warm regards,
par un voyageur
Publié le 3 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Magali Kempes Moll Guest Experience Manager, Gestion de l’hôtel
Dear Ara,Thank you for your outstanding 5 out of 5 rating on Expedia. We are delighted to hear that you enjoyed your stay at Hotel Mercure Wien City.Your positive feedback is greatly appreciated, and it inspires our team to maintain high standards of service and hospitality. We look forward to welcoming you back for another wonderful stay.Friendly regards,Magali
par un voyageur de Guatemala
Publié le 2 juill. 2024 sur Expedia
Excelent location
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Magali Kempes Moll Guest Experience Manager, Gestion de l’hôtel
Dear Luis,Thank you for your excellent 5 out of 5 rating on Expedia. We are thrilled to hear that you appreciated our excellent location.Your positive feedback is greatly appreciated, and it motivates our team to continue providing outstanding service to our guests. We look forward to welcoming you back to Hotel Mercure Wien City in the near future.Sincerely,Magali
