Note fondée sur 914 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,1 sur 5
85 % des clients le recommandent
4,3 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
5 sur 5
par un voyageur

Publié le 3 déc. 2023 sur Expedia
Direct sous la sortie du metre, tres pratique pour les déplacement, tranquille…..tres grand studio pour standard européen
Commentaires de Gestion de l’hôtel
5 déc. 2023 par Tomas Mojzis, Rooms Division Manager, Gestion de l’hôtel
Dear Mr. Marc,thank you very much for taking your time to provide feedback.We are glad that we could provide a very nice stay in our hotel and hopefully we can welcome you back as soon as possible.With best regardsTomas MojzisRooms Division Manager
4 sur 5
par un voyageur

Publié le 19 nov. 2023 sur Expedia
Hotel très propre, personnel très pro Un plus très intéressant un accès au métro à moins de 100m de l'hôtel
Commentaires de Gestion de l’hôtel
21 nov. 2023 par Your NH Wien City Team, Gestion de l’hôtel
Dear FRANCOIS,Thank you so much for having chosen our hotel for your stay in Vienna and for your commendatory words about the received courteous hospitality service, the provided cleanliness and the perfect subway connection.It would be our pleasure to welcome you hopefully soon again and till then we remainwith best regards,
4 sur 5
par un voyageur

Publié le 14 nov. 2023 sur Expedia
un pré enregistrement est conseillé et fait par nous, et on nous demande de choisir une chambre et un langage souhaité . en arrivant changement de chambre sans explication et en anglais. le bémol de notre séjour c'est le ménage dans la chambre. si non l'hôtel est très bien situé et proche de tout et calme. une amélioration peut etre donné pour la diversité dans le petit déj..
Commentaires de Gestion de l’hôtel
19 nov. 2023 par Dora Nagyne Tabori, Gestion de l’hôtel
Dear Mr. Serge,thank you very much for your feedback which gives us the chance to improve our service.It makes us really proud to read that you were satisfied with the location of the hotel.Please kindly note that the room assignment at the online check-in is subject on availability, as the hotel was almost fully booked at this time, we could not guarantee the same room but we tried to provide the same type of room with the same view on an upper floor. We are feeling sorry that we were not able to match with your expectations in regard our room service and the diversity in the breakfast. Please rest ensured that we will take all necessary steps so that we can provide a better experience for your next stay.Our team would be happy to have the chance to welcome you hopefully soon again!With best regards,Dora Nagyne TaboriAssistant Front Office Manager
4 sur 5
par un voyageur

Good hotel in need of updating

Publié le 14 août 2023 sur Hotels
The location of this hotel is perfect, on line U3. Our apartment was spacious and quiet. The cleaning staff is doing a wonderful job. However the hotel is quite dated and the apartment could do with some refurbishment.
Commentaires de Gestion de l’hôtel
16 août 2023 par Your NH Wien City Team, Gestion de l’hôtel
Dear Guest,We are happy to read that you enjoyed your time with us and that we were able to convince you of our provided cleanliness service in particular!We hope to have the chance to welcome you again one day and remainwith best regards,
3 sur 5
par un voyageur

Publié le 27 mars 2023 sur Expedia
There was a constant noise in my room. Wifi difficult with iPhone. Other than that it was clean and walking distance from the attractions.
Commentaires de Gestion de l’hôtel
30 mars 2023 par Your NH Wien City Team, Gestion de l’hôtel
Dear Annie,We want to thank you very much for having chosen our hotel for your stay in Vienna and we are very happy to read that you enjoyed staying with us in general!We are feeling sorry about the occurred noise disturbance you are describing, but please be kindly informed that we are available for you 24/7 during your time with us and please do not hesitate to reach out to us to give us the chance to have a closer look onto the situation and to provide you an immediate solution in the best possible way to provide you a perfect stay experience.It would be our pleasure to welcome you (soon) again and till then we remainwith best regards,
4 sur 5
par un voyageur

Publié le 6 juin 2022 sur Hotels
Commentaires de Gestion de l’hôtel
18 juin 2022 par John Paul Alcantara/Assistant Front Office Manager, Gestion de l’hôtel
Dear Jean, thank you very much for taking time to provide us feedback about your stay at NH WIEN CITY. We are glad to hear that you had a great stay with us. Hopefully we can welcome you back to NH WIEN CITY in the near future. Best wishes John Paul Alcantara Assistant Front Office Manager NH WIEN CITY
5 sur 5
par un voyageur

Publié le 16 mai 2022 sur Expedia
best 4 star hotel you could have
Commentaires de Gestion de l’hôtel
4 juin 2022 par John Paul Alcantara/Assistant Front Office Manager, Gestion de l’hôtel
Dear joseph, thank you very much for taking time to provide us feedback about your stay at NH WIEN CITY. We are happy to hear that you had a great stay with us. Hopefully we can welcome you back to NH WIEN CITY in the near future. Best wishes John Paul Alcantara Assistant Front Office Manager NH WIEN CITY
4 sur 5
par un voyageur

Good location but hotel can do better.

Publié le 10 nov. 2021 sur Hotels
Spacious room, good location, quiet and central. However, rooms need attention: heating thermostat not working (way too hot in the room when on), lamp switch not working, have to unplug to switch off! Basin was blocked in the bathroom, water would not flow. Left a note but nothing was done. No shower gel provided, only shampoo… and wifi is SUPER bad… or inexistant. Impossible to work from the room. 4G almost not available either. ( we are in 2021….). Need to fix all points to make hotel attractive again.
Commentaires de Gestion de l’hôtel
17 nov. 2021 par John Paul Alcantara/Assistant Front Office Manager, Gestion de l’hôtel
Dear guest, thank you very much for taking time to provide us feedback about your stay at NH WIEN CITY. First of all we would like to thank you about your kind words about the room and location. We are sorry to hear, that we did not meet your expectations during your stay. We understand there is room for improvement. You can be assured that our team constantly strive to adapt and improve our high level of service to enhance guest experience. Hopefully we have the chance to welcome you back again in the near future. Best wishes, John Paul Alcantara Assistant Front Office Manager
3 sur 5
par un voyageur

Passable

Publié le 19 oct. 2021 sur Hotels
Ordinaire
Commentaires de Gestion de l’hôtel
21 oct. 2021 par John Paul Alcantara/Assistant Front Office Manager, Gestion de l’hôtel
Dear Fabrice, thank you very much for taking time to provide us feedback about your stay at NH WIEN CITY. We are sorry to hear, that we did not meet your expecations about your stay at NH WIEN CITY. We understand there is room for improvement. You can be assured that our team constantly strive to adapt and improve our high level of service to enhance guest experience. Hopefully we have the chance to welcome you back again in the near future. Best wishes, John Paul Alcantara Assistant Front Office Manager
4 sur 5
par un voyageur

Hôtel de bonne tenue.

Publié le 19 févr. 2020 sur Hotels
L’entrée de l’hôtel est difficile à trouver car, contrairement à l’adresse indiquée, elle ne donne pas sur la rue et est plus proche de la rue adjacente derrière. Chambre spacieuse et calme, avec plateau de courtoisie ce qui est un plus. Hôtel de bonne tenue.
Commentaires de Gestion de l’hôtel
20 févr. 2020 par Stefanie Pravida Front Office Manager, Gestion de l’hôtel
Dear JACQUELINE, thank you very much for taking your time to provide feedback. I am happy you had a great stay with us. Looking forward to be your host in the future, I wish you all the best, Stefanie Pravida Front Office Manager
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