Note fondée sur 26 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,2 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Pheng, Gestion de l’hôtel
Dear Ms. Oulayvanh,Thank you so much for your wonderful reviewYour feedback is mean a lot to us and to all traveler who are looking for a place to stay during their trip in Vientiane.We strive to provide the best experience for our guests, and your feedback helps us to continue improving to get full score. We look forward to welcoming you back to our hotel in the near future.Warm regards,Phengkham Vongsipaseuth Front Office ManagerSurestay Hotel by Bet Western Vientiane
par un voyageur de FAIRFAX
Publié le 30 sept. 2024 sur Expedia
Clean and nice location.
par un voyageur
Publié le 19 sept. 2024 sur Hotels
par un voyageur
Publié le 15 sept. 2024 sur Hotels
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Pheng, Gestion de l’hôtel
Dear Mr. Junichi,Thank you for your detailed review. We are pleased to hear that you enjoyed.We also appreciate your constructive feedback regarding to the murky water.Your comments are valuable to us as we strive to improve our services. We hope to have the chance to welcome you back and exceed your expectations on your next visit.Kind regards,Phengkham Vongsipaseuth (Ms)Front Office ManagerSurestay Hotel by Best Western Vientiane
par un voyageur
Publié le 13 août 2024 sur Expedia
par un voyageur
Stingy
Publié le 11 juin 2024 sur HotelsIt served its purpose and the heart of Vientiane.
Don’t drink the water. Don’t add ice to your drink! Of the three days I was there, I was sick 1 1/2. I kept asking them for toilet paper and they bring me one roll at a time. With vomiting and explosive diarrhea it was just annoying to have to call them every few hours for toilet paper. I told them I was sick.
They had a restaurant at the bar, but not one really for lunch. But they also didn’t offer room service. I had to convince them to bring me my food to me. It stated there was a minibar, but there was no minibar.
These are all minor issues. The room was fabulous.
par un voyageur de Kirkland
Publié le 4 juin 2024 sur Expedia
Decent place to stay in the downtown tourist area, very close to the night market and many other dining options. Rooftop bar is quite nice
par un voyageur de Silver Spring
Publié le 27 mars 2024 sur Expedia
The hotel needs upgrading. The room service food was terrible.
Commentaires de Gestion de l’hôtel
28 mars 2024 par Pheng, Gestion de l’hôtel
Warm greeting from Surestay Hotel by Best Western Vientiane,Dear Ms. Donna Baird,Thank you for choosing our property during your trip in Vientiane.Regarding to your comment about room service food, That they order Phad Thai and stream rice, May I know the exactly of the problem, it' is about the taste of food or they served you with cold dish, however we had bring this comment to the management team and find the way to solve them.Thank you again for spending time to let us know our problem, so then we can improve in the future.We are looking forward to welcoming you to our property again in the future.Best regards,Phengkham Vongsipaseuth Front Office Manager
par un voyageur
Publié le 22 févr. 2024 sur Expedia
Cute hotel from which you can walk to the river and the night market. Many temples and monuments close by too. Breakfast was good. There is a roof top bar which will be noisy if you get a room on the 9th floor ( roof top is on 10th). When they close, they move the furniture around...
