Ratings based on 103 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jul. 15, 2024 on Expedia
Arrival to hotel and informed that they couldn't find the booking. Apparently the booking was there all along.
Hot water was shut off without warning and no notification or apology.
Rude and unhelpful receptionist staff. Despite your own mistake in not locating the booking that existed all along, to tell our upset customer "I'm having a bad week as well" is completely unacceptable.
Comment from Hotel Management
Aug. 9, 2024 by Hotel Palais26, Hotel Management
Dear Jay,Thank you for your feedback. We have already spoken to our reception staff and we are trying our best to improve our service. We apologize for your annoyance. There was no bad intention at the reception.
by A traveller
Posted May 28, 2024 on Hotels
by A traveller
Posted Sep. 19, 2023 on Expedia
The hotel is right at the heart of the city Villach. It has a special charm as the building is historic, but all facilities and rooms are brought up to standard and met our expectations.
At 8:30am in the morning you will hear the church bell (two strikes to announce the half hour) as it is custom in many of the mid-town hotels in Austria. We thought it is nice that the church bell started at 8:30am and not earlier :-). It didn't bother us.
Parking is available but might cost extra. The parking spaces are tight and getting into the hotel parking lot requires some driving skills.
Another highlight is the breakfast. It was included in our room rate. It is excellent and uniquely served on a wooden structure that is placed on the table to save space.
The next day we walked through the town and got a lot of souvenir shopping done. You can find everything within walking distance in the pedestrian walking zone. Another reason why we had a great time in Villach.
We would definitely stay there next time again.
Comment from Hotel Management
Sep. 26, 2023 by Elif Erköken / Front Office Managerin, Hotel Management
Dear Manfred,it is nice to hear that you enjoyed your stay by us :).We want to thank you for your nice feedback and hope to see you back again soon!
by A traveller
Nice Hotel / Great Location
Posted Sep. 14, 2023 on HotelsHotel Palais is in a good location - parking was a little bit of a science project to find, but not far from the hotel. I booked a single, so my room was small, but it was comfortable and everything worked to my satisfaction. The bar in the lobby was super - what I enjoyed the most.
by A traveller
Posted May 17, 2023 on Expedia
Excellent and attentive customer service. A nice breakfast is included that other hotels nearby would charge. Room antique furnitures shows some wear over the years. Shops & restaurants are very nearby.
Comment from Hotel Management
Jun. 19, 2023 by Björn Guttormsson, Hotel Management
Hi Hoang,thank you for your feedback.I am glad that you enjoyed your stay in our beautiful house.Kind regardsBjörn GuttormssonF&B Manager / Operations Manager
by A traveller
Posted Jul. 31, 2022 on Hotels
by A traveller
Posted Oct. 9, 2021 on Hotels
We had a great time.
by A traveller
Posted Sep. 24, 2020 on Hotels
by A traveller
Posted Jun. 27, 2020 on Expedia
Very nice and friendly staff. Highly recommended hotel.
Comment from Hotel Management
Aug. 19, 2020 by Palais26, Hotel Management
Dear Samer,
thank you so much for your great feedback and rating!
It's so nice to hear you had a great time around Villach. Hope to see you and welcome you back again at
by A traveller
Posted Jan. 12, 2020 on Expedia
