Note fondée sur 147 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
3,7 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Horrible Customer Service
Publié le 7 août 2024 sur HotelsI had a trip with my mother planned for the first time in almost 7 years. We were scheduled to arrive on the 19th. That day the crowdstrike meltdown happened. I tried calling to explain the situation and the person at the desk couldn’t care less. He was completely uninterested and couldn’t be less helpful. I called several more times and it was the same level of rudeness. When I was finally able to get a person on the line at Hotels.com (and this took days). They cancelled the reservation after hotels.com got involved. They said they would refund me, ad still have not. Basically this hotel will treat you horribly in an extremely stressful situation that is beyond your control and never refund you.
par un voyageur
Island goer
Publié le 5 août 2024 sur HotelsHotel was easy to find off of the Vineyard Haven SSA port. I took my car over. Staff was very friendly and helpful. There is a full kitchen and living room for all guests to use. Small fridge in the room. Room and beds were small, but that is what we selected. Plenty of parking also.
Commentaires de Gestion de l’hôtel
6 août 2024 par Dammar, Gestion de l’hôtel
Hello, thank you for the feedback. We do our best to make sure everyone is happy.
par un voyageur
Publié le 5 août 2024 sur Hotels
par un voyageur de Pembroke Pines
Publié le 2 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 août 2024 par Dammar, Gestion de l’hôtel
We appreciate the Feedback
par un voyageur
Publié le 1 août 2024 sur Expedia
Staff are amazing
Commentaires de Gestion de l’hôtel
6 août 2024 par Dammar, Gestion de l’hôtel
Hello, thank you so much for the kind reviews. Hope to see you soon
par un voyageur
Publié le 28 juill. 2024 sur Expedia
par un voyageur
Publié le 22 juill. 2024 sur Expedia
The pictures were deceiving. There wasn’t a pool, or beach on property as the pictures showed! Very expensive for no amenities! Staff was very nice!
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Dammar, Gestion de l’hôtel
Hello, thank you for staying with us, was truly a pleasure to host you. We had asked Expedia to remove those pictures years ago and it's still there, so we are sorry for the confusion. I hope we can host you again sometime soon.
par un voyageur
Buyer Beware (of online booking)
Publié le 24 juin 2024 sur HotelsStill unclear if it was a hotels.com error or a Harbor Landing issue.
I had a room booked for 6/21-23/2024. When I went to confirm the reservation and check in process, (I was already en-route to the island) I was told that they had different dates and that they did not have availability for me. I had to scramble to find a new room-which ended up costing me a whole lot of money that I didn’t intend on paying. I believe I have a refund being issued for my ‘non stay’ at Harbor Landing. But this was a HUGE inconvenience and had my family been with me-a disaster.
I could go on….
Only got a ‘token’ credit from hotels.com.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Dammar, Gestion de l’hôtel
Hello, we are truly sorry for the inconvenience. The error was on hotel.com and we also did send you a refund. I hope we can offer you a stay next time.
par un voyageur
Publié le 23 juin 2024 sur Expedia
Overall it was a good stay. The rooms could use some updating for sure - the curtains had holes in them and the furniture was outdated. With that said, everything was very clean and staff was friendly. Our room was ready early which was great. The one downside was that the hotel was not able to hold our luggage after checkout which made the rest of the afternoon difficult logistically while we were waiting for the ferry.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Dammar, Gestion de l’hôtel
Thank you for staying with us, we will be updating few of our rooms and will make your stay even more comfortable, hope to see you soon
par un voyageur
Publié le 22 juin 2024 sur Expedia
Dammar the manager was amazing.. property was clean and people were friendly.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Dammar, Gestion de l’hôtel
Thank you for your review, we are happy we made it an comfortable stay for you
