Note fondée sur 524 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Drummondville
Publié le 2 août 2022 sur Expedia
We made a reservation made for 4 guests for a room with full kitchen. On arrival we had to make numerous trips to the front office to get stuff that was missing in the room. No one will get this to your room, You have to fetch the missing stuff by yourself. We had only dishes for 2, sheets and pillows for 2, no toaster. We were told that the hotel was out of forks and pillows and that we had to wait til monday to address the situation with management. We checked in on a Saturday so we went out and bought a pillow in a store. We were given plastic forks on Sunday. The sofa bed mattress was about an inch thick and of the lowest level of comfort imaginable. We also had a barking dog for a neighbor... The carpets, walls and doors in the corridors were stained and in poor condition but on a positive note, the cleanliness of the room was acceptable. Continental breakfast is a joke... muffins, granola bars and instant oatmeal in a coffee cup. Would I stay there again or recommend to a friend,,,? It's a big NO for me!
Commentaires de Gestion de l’hôtel
6 août 2022 par Hotel Management, Gestion de l’hôtel
Dear Martin, it wasn't very reassuring to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We hope you will reconsider and give us another opportunity to welcome you for a flawless stay.
Sincerely,
Hotel Management
par un voyageur
Decevant
Publié le 4 juill. 2022 sur HotelsL’hôtel en lui même est bien situé au calme et accessible . Par contre déception au niveau propreté ! Odeur de tabac pendant une semaine dans la chambre ( on a prévenu deux fois pas de changement rien) sans compter les insectes dans la chambre la moquette sale la cuisine aussi (nourriture dans les placards et micro onde) . Dommage car l’hôtel pourrais vraiment bien ! A revoir
Commentaires de Gestion de l’hôtel
4 juill. 2022 par Hotel Management, Gestion de l’hôtel
Dear Valued Guest, Thank you for choosing to stay with us and providing such valuable feedback. We are so sad to hear you did not enjoy your stay with us. Your feedback will be passed on through the organization and used to ensure we improve our service. If there is anything else we can assist with please feel free to reach out.
par un voyageur
Publié le 6 oct. 2024 sur Expedia
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Hole in the wall in my room. Was listed as non-smoking room, stunk of weed inside and around the room and building. AC in the room did not work. Water preasure and temperature inconsistent in the shower. The staff was exceptional.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Immanuel, We're truly sorry to hear about the issues you encountered during your stay. It's disappointing to know that your room did not meet the expected standards, and we sincerely apologize for the discomfort this caused. Your kind words about our staff are appreciated; they strive to create positive experiences even when things don't go as planned. We are committed to addressing these concerns to enhance our services and hope you'll give us another chance to provide you with a much-improved visit in the future.Sincerely,Hotel Management
par un voyageur
Publié le 29 sept. 2024 sur Hotels
par un voyageur
Publié le 24 sept. 2024 sur Expedia
What i didnt like were, people walking around all night long and many people have been living there full time for years. No regular coffee creamer only sweetened and french vanilla
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Bad smell
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear JAIJIN,Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the unpleasant odor you encountered, as this does not reflect our standards. Your comfort and satisfaction are our top priorities, and we appreciate you bringing this issue to our attention. We are actively working to address the situation and ensure a more pleasant environment for our guests in the future. We value your input and hope to have the opportunity to provide you with a much-improved experience on your next visit.Sincerely,Hotel Management
par un voyageur de Norfolk
Publié le 20 sept. 2024 sur Expedia
par un voyageur
Publié le 19 sept. 2024 sur Hotels
par un voyageur
Publié le 16 sept. 2024 sur Expedia
very good
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Chengwei,Thank you for your excellent review of Extended Stay America! We are thrilled to hear you had a great stay. We look forward to welcoming you back and providing another outstanding experience.Sincerely,Hotel Management
