Note fondée sur 321 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,5 Service et personnel
3,1 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 août 2024 sur Expedia
Elevator and reception hall need to be cleaned and restored .
Commentaires de Gestion de l’hôtel
14 août 2024 par Manager, Gestion de l’hôtel
Hello SOFIANE, Thank you for bringing this to our attention. We appreciate your feedback and will share your comments with the relevant teams for further review and improvement. We strive to provide a comfortable experience for all our guests and value your input in helping us enhance our services.
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Nous avons été vraiment déçus par l'hôtel, sur photos tout semblait parfait mais à notre arrivé, il manquait des ustensiles, grille-pain, etc. La toilette bougeait et le couvercle de la toilette était taché, il y avait de la moisissure dans le bain, le robinet du bain était brisé. Le divan dans le salon était tellement sal que nous avons mis des draps dessus pour le couvrir. Il y a avait constamment du bruit, nous entendions nos voisins de chambre comme s'ils étaient dans notre chambre. Que dire des sirènes de pompiers et des avions qui nous donnaient l'impression parfois de circuler dans notre chambre. Honnêtement j'aimerais obtenir un remboursement partiel pour tous ces inconvénients. On nous a promis la visite d'un plombier la première journée pour régler les troubles dans la salle bain mais personne n'ait venu de la semaine.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Carl! We’re genuinely sorry to hear about the numerous issues you encountered during your stay. It’s clear that your experience was far from what we aim to provide. We apologize for the inconvenience and discomfort you faced due to missing amenities, cleanliness issues, and noise disturbances.We understand how disappointing it must have been to deal with these problems and the lack of follow-up on repairs. Your feedback is invaluable, and we will be addressing these concerns with our team to ensure they are resolved promptly. We appreciate you bringing these issues to our attention and hope to have the opportunity to provide you with a better experience in the future.
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Julie! Thank you for the perfect 10 out of 10 rating! We’re thrilled to hear that you had an outstanding experience with us. Your feedback is incredibly rewarding and motivates our team to continue delivering exceptional service.We can’t wait to welcome you back for another flawless stay!
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Julie! We’re delighted to receive your 10 out of 10 rating! It’s fantastic to know that everything about your stay was exceptional. Your kind words are a great compliment to our team and inspire us to maintain our high standards.Thank you for staying with us, and we look forward to your next visit!
par un voyageur
don't do it to yourself
Publié le 25 sept. 2024 sur Hotelsthis place need to be torn down and rebuilt
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear valued guest, we apologize for the disappointing experience during your stay. Your feedback is concerning, and it's clear that the property fell far short of your expectations. We appreciate your input and will be addressing the issues raised to make necessary improvements. Thank you for sharing your candid thoughts.
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Nicole! Thank you for your feedback. We’re sorry to hear that your stay was only satisfactory. Your comments are important to us, and we will work on making the necessary improvements. We hope to provide a better experience in the future.
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Gregory! Thank you for your 4 out of 5 rating! We’re pleased to know that you had a good experience with us. Your feedback is important as it helps us refine our services and strive for an even better guest experience.We hope to welcome you back soon and work towards earning that perfect score!
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi George! Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations. Your comments are important to us, and we will work on addressing the areas that need improvement. We hope to have the chance to offer a more satisfactory stay in the future.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Bonnie! Thank you for your feedback. We’re sorry to hear that your experience was average. We appreciate your comments and will use them to improve our services. We hope to provide a more enjoyable stay in the future.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Room was very basic, not enough seating for more than two people in the living room. Floors were dirty, used wash cloth in the shower. Beds had a sheet and another sheet for a blanket, had to buy a blanket so could sleep without being cold. Room overall felt grimy, ac unit above was leaking onto our balcony. I’ve stayed in several properties on the beach and this was by far the worst of them.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Shannon! Thank you for your feedback. We regret to hear that your stay did not meet expectations. We apologize for the issues with cleanliness, seating, and bedding in your room. Your comments about the leaking AC unit and overall condition of the room are concerning, and we will address these issues to improve our service. We appreciate your input and hope to have the chance to offer a better experience in the future.
