Ratings based on 929 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 23, 2024 on Hotels
Comment from Hotel Management
Nov. 5, 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A traveller
Posted Sep. 22, 2024 on Hotels
Great place to stay! Shower had no water pressure and a/c thermostat very difficult to use
by A traveller from Elyria
Posted Sep. 21, 2024 on Expedia
Comment from Hotel Management
Nov. 5, 2024 by Customer Care Team, Hotel Management
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
by A traveller
Posted Sep. 20, 2024 on Hotels
Comment from Hotel Management
Nov. 5, 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A traveller
Posted Sep. 20, 2024 on Expedia
The staff were present and helpful. The facility was clean and modern. This is a high-energy place with lots of great activities.
by A traveller from Charlottesville
Posted Sep. 18, 2024 on Expedia
Great experience
by A traveller from Charlottesville
Posted Sep. 18, 2024 on Expedia
A good location with clean restaurants and rooms. Indoor pool was a good alternative on rainy days. This hotel, however, should not be considered handicap accessible. The doors to the garage are not automatic, the accessible rooms do not have a truly accessible layout, and even with what they do have, they have not considered various types of disabilities. Otherwise, seems to be a great stop for the more able-bodied. There are vegan / diet friendly restaurant options.
by A traveller
Posted Sep. 16, 2024 on Expedia
The hotel having what is essentially a private beach and outdoor seating area for those who are sand averse was wonderful. It is a bit far (walking distance) from external dining and activities if you aren’t prepared to walk a mile round trip or so. (Not bad for us, but something others may want to know). Check in was a bit rough over Labor Day weekend. The room I had reserved over a month prior was not available; I was given no information about the hotel or facilities and was only provided breakfast vouchers and information on facilities and activities on a second stop at the check in the following morning. As a recommendation again for others, if you would like to dine at the resort restaurants, I’d say to book the reservations when you book the stay to ensure times you can go, as they were mostly booked solid upon arrival, even after the Labor Day Monday.
by A traveller
Posted Sep. 16, 2024 on Expedia
Comment from Hotel Management
Nov. 5, 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A traveller
Posted Sep. 16, 2024 on Hotels
Comment from Hotel Management
Nov. 5, 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
