Ratings based on 888 Guest Reviews
Hear it directly from our travellers
3.4 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 7, 2024
Comment from Hotel Management
Oct. 9, 2024 by Ramada Service Agent , Hotel Management
Hello DavidThank you so much for your stay,Looks like we failed to serve you & our sincere apologies,
by A traveller
Posted Aug. 22, 2024 on Expedia
Comment from Hotel Management
Aug. 24, 2024 by Hardeep, Hotel Management
"Thank you so much for the fantastic 5-rating! We're thrilled to hear that you had a great experience. If there's anything else we can do for you or if you have any feedback, please let us know. We look forward to serving you again!"
by A traveller
Posted Aug. 21, 2024 on Expedia
Comment from Hotel Management
Aug. 24, 2024 by Hardeep, Hotel Management
"Thank you so much for the fantastic 5 rating! We're thrilled to hear that you had a great experience. If there's anything else we can do for you or if you have any feedback, please let us know. We look forward to serving you again!"
by A traveller
Posted Aug. 21, 2024 on Expedia
The room was not as spacious as pictured.
Comment from Hotel Management
Aug. 21, 2024 by Hardeep , Hotel Management
Thank you for sharing your feedback. We apologize for any confusion regarding the room size. We strive to provide accurate representations of our accommodations, and we regret that the room did not meet your expectations in terms of spaciousness. Your comments are important to us, and we will review our photos and descriptions to ensure they accurately reflect the room's dimensions. We understand how crucial it is for our guests to have a clear understanding of what to expect, and we will take steps to improve the accuracy of our listings. We value your feedback and hope to have the opportunity to better meet your expectations in the future. Thank you again for your input.
by A traveller
Posted Aug. 21, 2024 on Expedia
The property and the room was dirty the smell lf mildew in the room. The A/C unit in the room was leaking causing the carpet to be soaked for our entire stay. Maintenance came up and got some what dry and they left a fan behind to dry the carpet. However they came back and took it the next day and the carpet continued to be wet for our entire stay. When we first arrived to the room it was not properly vacuumed I was picking up cheese and crust from someone having pizza it was just dirty I wouldn’t stay here or recommend anybody else stay here either.
Comment from Hotel Management
Aug. 21, 2024 by Hardeep, Hotel Management
Thank you for sharing your detailed feedback. I’m truly sorry to hear about the issues you encountered during your stay. It’s clear that the cleanliness, odor, and maintenance of the room did not meet our standards, and we sincerely apologize for the inconvenience caused. We understand how unpleasant it must have been to deal with a dirty room and a leaking A/C unit. This is not the level of service we strive to provide. I assure you that your comments about the cleanliness and maintenance issues are being taken seriously, and we are taking immediate steps to address and rectify these concerns. Your feedback is invaluable to us, and we’re committed to making improvements based on your experience. We appreciate your input and hope to have the opportunity to provide a better experience in the future.
by A traveller
Posted Aug. 20, 2024 on Expedia
Comment from Hotel Management
Aug. 21, 2024 by Hardeep , Hotel Management
Thank you for your feedback and rating. We appreciate your feedback .
by A traveller
Posted Aug. 20, 2024 on Expedia
Room was very outdated. Had a bad musty smell to it.
Comment from Hotel Management
Aug. 21, 2024 by Hardeep, Hotel Management
Thank you for your feedback. We’re sorry to hear that you found the room outdated and experienced a musty smell. This is certainly not the standard we aim for. We are currently reviewing our rooms to ensure they meet our quality standards and address any issues related to odors and decor. Your comments are important to us, and we will use them to make necessary improvements. We appreciate you bringing this to our attention and hope to have the opportunity to provide a more updated and comfortable experience in the future.
by A traveller
Posted Aug. 20, 2024 on Hotels
Comment from Hotel Management
Aug. 21, 2024 by Hardeep , Hotel Management
Thank you for your positive review and for giving us an 8 out of 10 rating! We’re thrilled to hear that you had a good experience with us. Your feedback is invaluable in helping us maintain and improve our standards. If you have any specific suggestions or areas where you feel we could enhance your experience even further, we’d love to hear them. We hope to have the pleasure of welcoming you back soon and to make your next stay even better. Thanks again for choosing us!
by A traveller
Posted Aug. 19, 2024 on Hotels
Comment from Hotel Management
Aug. 24, 2024 by Hardeep, Hotel Management
“Thank you for your feedback and for rating us 6 out of 10. We appreciate your honest input and are sorry to hear that your experience wasn’t as great as we strive for. If you have specific suggestions or concerns, we’d love to hear them so we can improve and better meet your expectations in the future. Thank you again for sharing your thoughts with us.”
by A traveller
Posted Aug. 19, 2024 on Expedia
The hotel was comfortable but outdated. We loved our ocean view and the fact that we were a few steps from the beach. The hotel does not offer beach accessories such as towels, umbrellas or chairs so make sure to bring your own or they can be rented in some areas of the beach. It was convenient because we were in the middle of the boardwalk and had a few good restaurants near us, the hotel had a restaurant but I wouldn’t recommend it.
Comment from Hotel Management
Aug. 21, 2024 by Hardeep, Hotel Management
Thank you for your review. We’re glad to hear you enjoyed the ocean view and the convenient location near the beach and boardwalk. It’s great to know you found the hotel comfortable and appreciated the proximity to local restaurants. We apologize that you found the hotel outdated and are taking your feedback into account as we work on potential updates and improvements. We also appreciate the heads-up about the lack of beach accessories; we’ll make sure this information is clearer for future guests. Thank you for your comments on the restaurant; we’ll review this feedback with our team. We hope to have the chance to provide an even better experience on your next visit.
