Ratings based on 152 Guest Reviews

Hear it directly from our travellers
4.4 out of 5
97% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
5 out of 5
by A traveller

This traveller left a rating score only Posted Dec. 9, 2022 on Expedia
5 out of 5
by A traveller

Posted Sep. 14, 2022 on Expedia
I like everything
Comment from Hotel Management
Sep. 14, 2022 by Natália Aresi, Hotel Management
Prezada Sra. Celina, Obrigada por enviar sua avaliação. Ficamos felizes em saber que a sra. ficou satisfeita durante sua estada conosco! Esperamos revê-la em breve!
5 out of 5
by A traveller

Posted Jan. 2, 2022 on Hotels
Comment from Hotel Management
Jan. 4, 2022 by Natália Aresi, Hotel Management
Prezado(a) Agradecemos o envio de sua avaliação! Ficamos felizes que tenha ficado satisfeito em sua estadia conosco!
5 out of 5
by A traveller

Posted Nov. 29, 2020 on Hotels
Comment from Hotel Management
Dec. 4, 2020 by Natália Aresi, Hotel Management
Prezado Sr. Jimmy, Agradecemos por enviar sua avaliação. Ficamos felizes em saber que o sr. ficou satisfeito em sua hospedagem conosco! Esperamos recebê-lo novamente!
4 out of 5
by A traveller

Good stay at Serra Grande

Posted Aug. 4, 2019 on Hotels
Good stay, staff is great, breakfast good, hard to control temp in room.
Comment from Hotel Management
Aug. 8, 2019 by Natália Aresi, Hotel Management
Dear Guest, Thank you for sending your review. We are glad you enjoyed your stay with us! Each of our rooms has it's own air conditioning and control, in case you experience any difficulties we encourage you to ask the front desk for help. Thank you again and it would be our pleasure to welcome you back again soon!
4 out of 5
by A traveller

This traveller left a rating score only Posted Jan. 22, 2019 on Hotels
3 out of 5
by A traveller

Needs upgrading

Posted Dec. 15, 2018 on Hotels
It was okay but the rooms need to be upgraded including the bathroom. The people were very friendly.
4 out of 5
by A traveller

Posted Apr. 15, 2018 on Hotels
Comment from Hotel Management
Jun. 1, 2018 by Natália Aresi, Hotel Management
Prezado(a) hóspede, Agradecemos pela sua avaliação!
4 out of 5
by A traveller

Posted Oct. 1, 2024 on Hotels
Comment from Hotel Management
Oct. 4, 2024 by Natália Aresi, Hotel Management
Prezado Sr. Angelo,Obrigado pelo envio de sua avaliação!
5 out of 5
by A traveller

Posted Sep. 29, 2024 on Hotels
Comment from Hotel Management
Sep. 30, 2024 by Natália Aresi, Hotel Management
Prezado Sr. Frank,Agradecemos pelo envio de sua avaliação!É gratificante saber que ficou satisfeito em sua hospedagem conosco!