Note fondée sur 10 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,4 Service et personnel
4,0 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 avr. 2024 sur Hotels
par un voyageur
Some good… a lot bad!
Publié le 23 avr. 2024 sur HotelsFirstly the good - The rooms were spacious with a lot of storage although the beds were cheap so they creaked a lot. The breakfast was average but had a nice view and the pool area was quite nice.
Now the bad - No shower curtains so the entire floor got wet. Thin walls meaning you could hear all the doors of other guests slamming throughout the night. There is a hole in the wall to the outside in the pool area and one night there was a rat running around.
We arrived at check in and was told that we would have to make a payment directly to the hotel even though I had already booked and paid through Hotels.com. l queried this and was told they no longer had a contract with them and that I needed to contact Hotels.com who would phone Hotel Aerial and that they would authorise the refund. This was confirmed by Hotels.com but said that it would take up to 5 days to process. Upon returning home, Hotels.com contacted me and informed me that Hotel Aerial did not authorise the refund which meant that the hotel took double the money intentionally - Hotel Aerial straight up lied to me just to get double the money, this is inexcusable!
Being a loyal customer, I’m even disappointment at Hotels.com for ensuring I would get a refund otherwise I wouldn’t have done it!
I've tried to be as fair as I can with this review, I am just disappointed that the hotel would lie to me just to earn a bit more money and if the service and quality was good enough I probably wouldn't have mind as much
par un voyageur
Publié le 9 avr. 2024 sur Hotels
par un voyageur
Publié le 31 mars 2024 sur Hotels
par un voyageur
Very nice hotel
Publié le 15 sept. 2023 sur HotelsWe spent one night in this hotel in our trip in Albania and we had a great experience. The hotel is very new and well decorated. Our room was very huge and clean. Also, they have a restaurant in the top floor with a nice view of the city and a pool with jacuzzi is available also.
Matilda was amazing with us and we really recommend this hotel.
They have free parking and the breakfast is really good, the best that I had in Albania.
Commentaires de Gestion de l’hôtel
15 sept. 2023 par Reservation Team, Gestion de l’hôtel
Dear Guest! Thank you in advance for your review. We really appreciate your feedback!
par un voyageur de Giza
Publié le 12 sept. 2023 sur Expedia
Clean nice hotel. Spacious room. Showers need to have a Cabin or curtain because the bathroom gets totally wet after showers.
Nice breakfast with good variety. Helpful staff
The only thing it’s up the hill so if you don’t have a car, getting up and down is extremely hard or use cabs all the way.
Commentaires de Gestion de l’hôtel
12 sept. 2023 par Reservation Team, Gestion de l’hôtel
Dear Guest! Thank you in advance for your review. We really appreciate your feedback!
par un voyageur
Da Gol hanen
Publié le 9 sept. 2023 sur HotelsHyggelig mottakelse, god størrelse på rommet. Ca 15-20 min å gå til stranda. Ligger i et «byggefelt» og noe bråk derfra på dagtid, men mer støy av galende haner på natta. Ok frokost, enkel meny for de øvrige måltidene.
Commentaires de Gestion de l’hôtel
12 sept. 2023 par Reservation Team, Gestion de l’hôtel
Dear Guest! Thank you in advance for your review. We really appreciate your feedback!
par un voyageur
Publié le 20 août 2023 sur Expedia
Is one of the best hotels in Albanian i ever stay. is worth the money .
staf very friendly. very good breakfasts and obviously the parking nice and easy to park allways free space.
Commentaires de Gestion de l’hôtel
20 août 2023 par Reservation Team, Gestion de l’hôtel
Dear Guest! Thank you in advance for your review. We really appreciate your feedback!
par un voyageur
Publié le 31 juill. 2023 sur Expedia
The view from the restaurant was amazing. The staff is friendly and happy to help with anything. We really enjoyed our stay here
Commentaires de Gestion de l’hôtel
31 juill. 2023 par Reservation Team, Gestion de l’hôtel
Dear Guest! Thank you in advance for your review. We really appreciate your feedback!
par un voyageur
Publié le 30 juin 2023 sur Hotels
The hotels was close to the busy area. The staff was very nice. The breakfast was good. It felt like a family hotel.
Commentaires de Gestion de l’hôtel
30 juin 2023 par Reservation Team, Gestion de l’hôtel
Dear Guest! Thank you in advance for your review. We really appreciate your feedback!
