Note fondée sur 113 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,8 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de COLLEGE STATION
Publié le 24 nov. 2024
Great property. Easy to find.
Commentaires de Gestion de l’hôtel
7 janv. 2025 par Sabrina , Gestion de l’hôtel
Dear Katy,Thank you so much for your fantastic 5/5 rating! We’re so glad to hear that you enjoyed your stay and found our property easy to find. Your feedback is truly appreciated and means a lot to our team.We hope to welcome you back to the Cambria Hotel in the future. If there’s anything we can do to enhance your next visit, please don’t hesitate to let us know!Warm regards,Sabrina WolfAssistant General ManagerCambria Hotel – Waco Downtown
par un voyageur
Publié le 24 oct. 2024 sur Expedia
Nice hotel
par un voyageur
Publié le 20 oct. 2024 sur Expedia
Don’t have much in rooms. No paper no pens.
Need bigger trash in bath
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Sabrina , Gestion de l’hôtel
Hello Raynette,Thank you for your feedback. I want to clarify that not having pen and paper in the rooms is part of our brand standard, but we do have them available upon request if needed. We appreciate your input about the bathroom trash size, and I'll share this with our team for future improvements. We hope to welcome you back soon and make your next stay even more comfortable!
par un voyageur
Publié le 18 oct. 2024 sur Expedia
Great water pressure and shower head, nice fitness center and pool deck, convenient location for why I was there.
par un voyageur
Publié le 18 oct. 2024 sur Expedia
Nice large rooms! Staff was very friendly and helpful🙂
par un voyageur de Corvallis
Publié le 15 oct. 2024 sur Expedia
Wonderful spacious room with modern furnishings. Easy walk from Baylor but some sidewalks missing.
However, in the room noisy minibar and AC is noisy and hard to control.
Restaurant staff inexperienced and unfriendly: slow to provide service (salt and paper?), and spills coffee on my table and does not even apologize or come to wipe it.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Marilyn , Gestion de l’hôtel
Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed the spacious and modern furnishings of your room, as well as the convenience of our location near Baylor University.We sincerely apologize for the challenges you encountered with the minibar and AC, and we appreciate you bringing this to our attention. Our team will be addressing these issues to ensure a more comfortable experience for future stays.Regarding your experience in our restaurant, we're truly sorry for the lack of service you received. This is not the standard we strive for, and we will be retraining our staff to ensure better attention to detail and a more professional and friendly approach moving forward. Your feedback about the slow service and lack of response to the coffee spill is invaluable as we work to improve.We hope you’ll give us another chance to provide the exceptional service and comfort you deserve during your next stay in Waco.Warm regards,MarilynGeneral Manager
par un voyageur
Buyer Warning ...
Publié le 13 oct. 2024 sur HotelsBe aware that this hotel charges additional "property fees" above and beyond hotel incidentals and the hotels.com rate. Wasn't made aware of this until after my stay and I see the charge on my card. It's a nice hotel, very clean and the staff are friendly. But, extra charges were a negative for me. Let me know what I'm paying for. Don't surprise me! Not good.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par swolf, Gestion de l’hôtel
Dear Thomas,Thank you for your feedback and for the kind words about our hotel and staff. I sincerely apologize for any confusion regarding the additional charges on your bill.The fee you mentioned is a property service fee that covers specific amenities offered by the hotel. While it is separate from the rates shown on Hotels.com, Expedia (our parent booking site) does state this service fee upon booking. Additionally, we ensure that all guests are informed of the total charges at check-in, which are outlined on the registration form signed at that time.I understand how frustrating unexpected fees can be, and I appreciate your feedback as we continue to improve communication. Please feel free to reach out if you have any further questions or need clarification.Best regards,Sabrina WolfAssistant General ManagerCambria Hotel
par un voyageur
Publié le 10 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Marilyn , Gestion de l’hôtel
Thank you Erin for the perfect score, we appreciate your business and look forward to serving you again very soon.
par un voyageur
Publié le 25 sept. 2024 sur Expedia
All the staff was super friendly
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Marilyn , Gestion de l’hôtel
Thank you for the perfect score, we appreciate your business!
par un voyageur
New Waco Hotel
Publié le 21 sept. 2024 sur HotelsNew hotel. Great location next to Baylor. Excellent restaurant.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Sabrina, Gestion de l’hôtel
Dear Susan,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay at our new hotel and appreciated our convenient location next to Baylor. It’s also great to know that you had a fantastic experience at our restaurant.We hope to welcome you back soon for another great stay!Warm regards,Sabrina WolfCambria Hotel Waco
