Note fondée sur 106 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,8 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de COLLEGE STATION
Publié le 24 nov. 2024
Great property. Easy to find.
par un voyageur
New Waco Hotel
Publié le 21 sept. 2024 sur HotelsNew hotel. Great location next to Baylor. Excellent restaurant.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Sabrina, Gestion de l’hôtel
Dear Susan,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay at our new hotel and appreciated our convenient location next to Baylor. It’s also great to know that you had a fantastic experience at our restaurant.We hope to welcome you back soon for another great stay!Warm regards,Sabrina WolfCambria Hotel Waco
par un voyageur
Publié le 19 sept. 2024 sur Expedia
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Everything was in perfect conditions.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Sabrina , Gestion de l’hôtel
Dear Anas,Thank you so much for your kind words! We're thrilled to hear that everything was in perfect condition during your stay. Our team strives to provide the best experience possible for all of our guests, and your feedback is truly appreciated. We look forward to welcoming you back to the Cambria Hotel for another great stay soon!Best regards,Sabrina WolfAGM@CambriaWaco.comCambria Hotel Waco
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Enjoyed the stay, room was nice and staff was helpful.
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Excellent service
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Marilyn , Gestion de l’hôtel
Wow, thank you so much Doreen! We appreciate your business and you sharing your experience with others and us.
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Pool was not open. Given passes to another pool far away from the property??
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Sabrina, Gestion de l’hôtel
Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced due to our pool being unavailable during your visit. We understand how important this amenity is to our guests, and we're sorry for any frustration this caused.While we hoped that providing passes to another pool would help, we realize that the distance may not have been convenient. Your comfort and satisfaction are our top priorities, and we regret that we fell short in this instance.Please know that we are addressing the situation to prevent similar occurrences in the future. We would love the opportunity to welcome you back and provide the experience you deserve. If you decide to stay with us again, please reach out directly, and we'll do our best to ensure your next visit is exceptional.Thank you for choosing Cambria Hotel Waco, and we hope to see you again soon.Warm regards,Sabrina WolfCambria Hotel Waco
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Marilyn , Gestion de l’hôtel
Thank you so much for this amazing review.
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Big room. Maid service not so good
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Marilyn , Gestion de l’hôtel
Thank you for sharing your feedback. I'm glad to hear that you enjoyed the spaciousness of your room! However, I’m sorry that our housekeeping service did not meet your expectations. We take your comments seriously and will address this with our team to ensure we improve. We hope to have the opportunity to welcome you back and provide a better experience in the future. Safe travels!
par un voyageur de Coral Gables
Publié le 1 sept. 2024 sur Expedia
Front desk was not approachable , no eye contact when checking out. We had opportunity to dine but staff seems not trained not even serving wine bottle , most staff was stretching g many times over bar.
In room bed was not steady and was squeaky on minimun movement , no maintenance after 6pm, no laundry service .
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Marilyn , Gestion de l’hôtel
Thank you for taking the time to share your experience. I sincerely apologize for the various issues you encountered during your stay. This is certainly not the level of service we strive to provide.I’m sorry to hear that your interactions with our front desk and dining staff were less than satisfactory. We will be conducting additional training to ensure that our team is attentive, professional, and well-prepared to assist our guests at all times. Your comments about the bed and the absence of maintenance and laundry services after 6 PM are also concerning, and I will be addressing these with our management team to ensure such issues are resolved moving forward.We appreciate your feedback as it helps us improve, and we hope you’ll give us another chance to offer you a better experience in the future. Safe travels!
