Note fondée sur 865 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 août 2024 par Manager, Gestion de l’hôtel
Dear Darrin,Thank you for your recent stay at Home2 Suites by Hilton Waco and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting Waco, and we're glad you agree. We hope to see you again soon.Best wishes, Lana MurphyGeneral Manager
par un voyageur
Publié le 24 août 2024 sur Hotels
Stayed here while moving our son into his Baylor off campus apt. Great hotel, rooms are so spacious, works well if you are traveling with teenagers or kids. Nice nice staff. Will be back for sure.
Commentaires de Gestion de l’hôtel
27 août 2024 par GM, Gestion de l’hôtel
Dear Stephanie, it was a pleasure welcoming you all in as you helped your son transition off campus. We work hard to deliver excellent hospitality, and we appreciate you highlighting the positive aspects of your family's stay. We are glad that you all enjoyed our spacious and comfortable rooms, in addition to the friendly service you received from our team! Thank you for being our guest at Home2 Suites by Hilton Waco; we look forward to welcoming you back the next time you're in town visiting!Best wishes, Lana MurphyGeneral Manager
par un voyageur
Publié le 17 août 2024 sur Expedia
Nice hotel, with nice pool thats not in direct sunlight. Water temp was perfect. Breakfast was good. Only complaint was a large bug we killed in the bathroom.
Commentaires de Gestion de l’hôtel
19 août 2024 par GM, Gestion de l’hôtel
Dear Jennifer, thank you for taking the time to provide some insight into your recent visit. While we're comforted to know there were many positive aspects to your stay including our relaxing pool and tasty breakfast buffet, we do regret hearing of the instance you noted in the bathroom. Please know that what you described is highly atypical, and we have addressed this matter with our engineering team. We are very grateful for your patience and hope you will give us another chance to provide you with an even better experience the next time your travels bring you this way. Best wishes, Lana MurphyGeneral Manager
par un voyageur
Shady pricing from hotels.com
Publié le 13 août 2024 sur HotelsHome2 suites was an excellent pet friendly clean hotel. However, hotels.com is what I would give a 1 star review for. When searching for a hotel, I checked the box for having a pet with me, how many beds we needed, how many occupants we had, then got our price. Once I went to the hotel, checked in, they told me I needed to pay an additional fee for my pet. It seemed super shady and sneaky to add an additional fee. We picked that hotel because of the price after we checked our animal. Won’t use hotels.com again.
Commentaires de Gestion de l’hôtel
14 août 2024 par GM, Gestion de l’hôtel
Dear Nathanial, thank you for taking the time to provide your feedback. We appreciate you letting us know that you had a wonderful time with us, yet we want to apologize for any disappointment caused by the lack of communication you received regarding our pet fee at the time of booking. We strive to ensure full transparency across all of our booking platforms, so we truly regret that this was not brought to your attention sooner.We appreciate your candid feedback and hope to welcome you back the next time your travels bring you to Waco.Best wishes, Lana MurphyGeneral Manager
par un voyageur
Publié le 11 août 2024 sur Expedia
Good stay.
Commentaires de Gestion de l’hôtel
12 août 2024 par GM, Gestion de l’hôtel
Dear Hayden, it's wonderful to hear that we were able to provide you with a great stay throughout your visit, and we are very thankful for your kind remarks. We hope to welcome you back to Home2 Suites by Hilton Waco again soon!Best wishes, Lana MurphyGeneral Manager
par un voyageur
Publié le 11 août 2024 sur Expedia
Needs to be updated. Other than that ok stay.
Commentaires de Gestion de l’hôtel
12 août 2024 par GM, Gestion de l’hôtel
Dear Gabriela, thank you for taking the time to provide your feedback. Although we're comforted knowing that there were some positive aspects to your visit, we would like to apologize for any disappointment caused by the conditions you noted. We are grateful for your candid remarks and hope you will give us another chance to provide you with a better experience at our hotel.Best wishes, Lana MurphyGeneral Manager
par un voyageur
Family trip
Publié le 11 août 2024 sur HotelsGood room and famimy enjoyed pool. Was surprised by pet deposit though said pet friendly when booked. Also, most USB ports in rppm would not work and even some regular plugs which made it hard for recharging phone and devices.
Commentaires de Gestion de l’hôtel
12 août 2024 par GM, Gestion de l’hôtel
Dear Rebecca, thank you for taking the time to provide some insight into your recent visit. While we're happy to hear that your family enjoyed our fantastic recreational amenities, we do apologize for any difficulty you experienced with the outlets and charging ports in your guest room. We appreciate you bringing this matter to our attention and hope you will give us another chance to provide you all with a better experience the next time your travels bring you this way. Best wishes, Lana MurphyGeneral Manager
par un voyageur
Publié le 11 août 2024 sur Expedia
Wonderful
Commentaires de Gestion de l’hôtel
12 août 2024 par GM, Gestion de l’hôtel
Dear Diana, we are glad to know that we were able to provide you with a great stay throughout your visit, and we are truly grateful for your kind remarks. All of us here at Home2 Suites by Hilton Waco look forward to your next trip!Best wishes, Lana MurphyGeneral Manager
par un voyageur
Publié le 2 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 août 2024 par Manager, Gestion de l’hôtel
Dear Renessa,Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Home2 Suites by Hilton Waco. It was our pleasure accommodating you. We hope you will make us your home away from home whenever your travels bring you to our area.Best wishes, Lana MurphyGeneral Manager
par un voyageur
Unpleasant Experience
Publié le 2 août 2024 sur HotelsMy 4 day stay wasn’t a great experience for me. This was the first time staying at home 2 Suites. I generally do home wood suites, but was recommended by a reliable source. Parking was horrible never received clean towels had to ask. Room wasn’t clean very good hair was in the shower the thermostat fell off the wall. Never cleaned my room trash was overflowing and still when I called they only offered to bring some towels. No managers or housekeepers were available. They did offer to give points for my inconvenience. Thanks for that but another stay I will have to rethink that
Commentaires de Gestion de l’hôtel
3 août 2024 par Manager, Gestion de l’hôtel
Dear Shenique,Thank you for being our guest and sharing your review. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. We sincerely apologize for the housekeeping issues that impacted your experience, and we are sorry for the frustration you faced. What you described is not reflective of the refreshing accommodations we strive to provide our guests, and we will certainly address your comments with our housekeeping team to prevent such concerns in the future. While we know we can not change the negative experience you had this time, it is our hope you will give us another opportunity to provide you with the flawless stay we are known for. Best wishes, Lana MurphyGeneral Manager
