Note fondée sur 382 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,0 Propreté de la chambre
2,0 Service et personnel
2,2 Confort de la chambre
1,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Dewi, Gestion de l’hôtel
We are sorry to hear this, Dave! We would assure you that we thrive on creating a great experience for our guests. Do give us another chance to host you soon. Regards, Dewi
par un voyageur
Publié le 5 déc. 2024
At first it looked ok for the price. Then roaches started coming out of the woodwork and uncovered the bed and there were bugs in it. Tv didn’t work either. So I left and booked another hotel. Didn’t even stay there. A waste of money
par un voyageur
Publié le 1 juill. 2024 sur Expedia
Sucked
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Dewi, Gestion de l’hôtel
We are extremely sorry for the unpleasant experience you had with us, Pete! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Dewi
par un voyageur
Don't stay at this OYO Hotel.
Publié le 6 mai 2024 sur HotelsThis was the worst experience I've ever had. We had booked this room about a year before we were scheduled to arrive since it was to see the solar eclipse. This was one of the few hotels that still had rooms available. When we got there, front desk told us they overbooked and we didn't have a room after all. After being on the phone with Hotels.com for about half-an-hour, we were able to find another room, thank goodness. Not to mention, the hotel's condition was horrible. It looked dilapidated and there was actually a man sitting on the floor of the lobby crying. I'm actually glad we didn't stay there in the end. Never again
Commentaires de Gestion de l’hôtel
4 juin 2024 par Ammy, Gestion de l’hôtel
Hi, we are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim
par un voyageur
Publié le 23 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 juin 2024 par Eva, Gestion de l’hôtel
Hey, Adam! Thank you for taking your precious time to rate us, We will be working even harder to make your stay memorable. Regards, Eva
par un voyageur
Refund?
Publié le 23 avr. 2024 sur HotelsI booked my stay. Got there & they said they’re fully booked. It’s been 12 days, & they still have not refunded my money.
Their costumer service is horrible.
Commentaires de Gestion de l’hôtel
3 juin 2024 par Eva, Gestion de l’hôtel
We are sorry to hear about your experience, Barry! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Eva
par un voyageur
Publié le 17 avr. 2024 sur Expedia
When arriving to check in a lady came to my car asking if I was there to check in. I let her know that I was and that I had a reservation. She started laughing and said, “oh we are overbooked”. And walked away. Then a man came up to my car asking for the number to a taxi service but he had a phone on his hand. Place seems sketchy and I would not recommend wasting your time booking here.
Commentaires de Gestion de l’hôtel
20 mai 2024 par Tim, Gestion de l’hôtel
Hi, Jennifer! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely, we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim
par un voyageur
Publié le 15 avr. 2024 sur Expedia
The plumbing was broken. I had to look elsewhere. Apparently this Hotel is notorious for this sort of thing. Paid 2 months in advance. another couple in front of me paid 2 years in advance. Eclipse!!! I should get more than just a refund. Everything was booked. Had to sleep in my rental car, thank you.
Commentaires de Gestion de l’hôtel
20 mai 2024 par Joey, Gestion de l’hôtel
Apologies for the inconvenience caused, Robert! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Joey
par un voyageur
Publié le 14 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 mai 2024 par Joey, Gestion de l’hôtel
Sorry for the trouble caused, Roddy! Thanks for notifying us, and we will surely work towards a better guest experience in the future. Regards, Joey
par un voyageur
Publié le 10 avr. 2024 sur Hotels
Upon arrival to the hotel, the lobby was full of people that found out their reserved rooms were no longer available. I gave the the clerk my booking number provided from OYO, they claimed the room was already booked. Hotel rooms were going at a premium that night because of the sun eclipse and it seems the clerk was taking advantage of the situation at the expense of people that had legitimate reservations.
Commentaires de Gestion de l’hôtel
20 mai 2024 par Barbara, Gestion de l’hôtel
Sorry for the inconvenience, William! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Barbara
