Note fondée sur 196 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,7 Service et personnel
3,3 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Nasty place
Publié le 28 juill. 2024 sur HotelsI didn't stay , there was an issue with the pet policy I had an 8lb. & 10lb. Dog they would not ok a second . The pictures posted on the internet are very deceiving this place is an old dump , I was ok not staying there and loosing $94 . I didn't want my dogs to staying in a place like that either
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Thanks for sharing your feedback with us, Jean. The team at our Red Roof Inn Waco was saddened to see that we failed to provide you with a satisfactory stay. You stated that the photos did not match the property. In relation to the pet policy, please be advised that this location adheres to a strict one pet per room policy. Nevertheless, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Horrible place to stay
Publié le 22 juill. 2024 sur HotelsThere was pee all over the bathroom floor
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Thanks for sharing your feedback with us, Jakob. The team at our Red Roof Inn Waco was saddened to see that we failed to provide you with a satisfactory stay. You stated that the bathroom floor was covered in urine, which hindered your stay. Please accept our apologies for this, as it is not the impression that Red Roof aims to portray to its guests.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 5 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Thank you for your perfect rating, Boreshio. The staff at the RED ROOF INN WACO and I were over the moon when we saw your 10/10 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 29 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Tianna RediResponse Specialist, Gestion de l’hôtel
Hello Ryan, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Waco and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 27 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juin 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Thank you for sharing your perfect rating with us, Ryan. Our staff at the Red Roof Inn Waco was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 18 mai 2024 sur Expedia
Very clean
Commentaires de Gestion de l’hôtel
23 mai 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Amy,Thank you for taking the time to tell us about your experience at the Red Roof Inn Waco. I am glad to read that you were pleased with the cleanliness of our hotel, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 10 mai 2024 sur Expedia
Management wanted to charge $20 for “early” check-in @ 1:15
Continental breakfast as advertised consisted of basket with honey buns and a few muffins
Commentaires de Gestion de l’hôtel
11 mai 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Keith,Thank you for choosing to stay at our RED ROOF INN WACO. Your 3/5 score is appreciated; however, it seems you were displeased with our early check in fee and the options offered for breakfast. This is unfortunate to see. Please note that our breakfast is a grab and go style breakfast and not a continental. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide a better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Won’t stay there again
Publié le 5 mai 2024 sur HotelsThe bathroom handle was upside down. The bathroom leaked bathroom had rust any customers or smoking dope in the hallways.
Commentaires de Gestion de l’hôtel
6 mai 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Dear Martin, We are sorry to hear your recent experience at the RED ROOF INN WACO did not meet your expectations. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Publié le 2 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 mai 2024 par Oniel Rediresponse Specialist, Gestion de l’hôtel
Thank you Israel, for taking the time to write a review of your stay at the Red Roof Inn Waco. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist
par un voyageur
Publié le 15 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 avr. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Hello Sofija, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN RED ROOF INN WACO and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
