Ratings based on 249 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.8 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 28, 2024 on Expedia
When we arrived and checked in, my room was not ready, so we decided to go for dinner and return later.
When we came back, we noticed trash bags stored in front of our door, with trash scattered on the floor. Our room was located in front of the facility room, which seemed to contribute to the mess. A few items, like tissue paper, were missing but were replaced the following day.
Unfortunately, the concierge didn't reach out until two days before my departure, which left me unaware of all the discounts and benefits available during my stay.
On a positive note, the housekeeping staff did a fantastic job throughout my visit, and the resort was well-maintained. The nearby shopping centers for groceries and dining were very convenient, and the resort's location on the northwest side of the Big Island made for a less crowded and peaceful experience. I will consider returning in the future
by A traveller
Posted Aug. 23, 2024 on Hotels
by A traveller
Posted Aug. 13, 2024 on Hotels
by A traveller
Posted Jul. 25, 2024 on Expedia
We stayed in a 2 BR suite with kitchen. Very clean and comfortable unit, Spacious bedroom and spa style bath. Daily housekeeping was provided. We thoroughly enjoyed the stay and will definitely return next time.
by A traveller
Posted Jul. 17, 2024 on Hotels
by A traveller from South San Francisco
Posted Jul. 9, 2024 on Expedia
Property was not that bad. Quiet . I recommend to bring off spray for mosquitoes in case . At night there's alot of cockroaches and lizard. So close the screen or ur door at backyard. There pool beach towel per person and you can't request for new one.
Comment from Hotel Management
Jul. 18, 2024 by Charlie, Hotel Management
Thank you very much for your feedback. We look forward to your stay with us in the near future.
by A traveller
Posted Jun. 30, 2024 on Expedia
The property was beautiful…the room was very spacious and decorated beautifully.
Comment from Hotel Management
Jul. 18, 2024 by Charlie, Hotel Management
Thank you very much for your feedback. We look forward to your stay with us in the near future.
by A traveller
Posted Jun. 23, 2024 on Hotels
by A traveller
Posted Jun. 23, 2024 on Expedia
Property was great, we got the use of several different Hilton properties for free (all included in the stay). Would go back again. 5 stars
Comment from Hotel Management
Jul. 18, 2024 by Charlie, Hotel Management
Thank you very much for your feedback. We look forward to your stay with us in the near future.
by A traveller
Posted Jun. 16, 2024 on Expedia
Comment from Hotel Management
Jun. 17, 2024 by David, Hotel Management
Thannk you very much, We're so glad you had a great time. We look forward to your next visit. Mahalo!
