Note fondée sur 868 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Gatineau
Publié le 5 sept. 2023 sur Expedia
par un voyageur
Publié le 2 oct. 2024 sur Hotels
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Housekeeping left my door open to my room and only did the beds with dirty sheets
Commentaires de Gestion de l’hôtel
3 oct. 2024 par General Manager, Gestion de l’hôtel
Aloha Dulce,Thank you for bringing this to our attention. We're concerned about the housekeeping issue and will address it with our team to ensure it doesn't happen again. Your comfort and security are important to us, and we hope to provide a better experience on your next visit.Kind regards,Hotel Manager
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Lagoon, pool areas and resort decoration and landscaping are great, staff is very nice, but I don’t think they deliver enough quality and service for the money they charge.
Take time to read the details when booking as there are $150 of hidden fees per day. ($48 of unavoidable resort fee, $48 of parking and $55 per person for a low quality breakfast buffet)
Food and drink options in the resort are very limited and very overpriced for the low quality they serve. After being scammed the first day we ate in the nearby restaurants (high quality fair price) for the remaining 10 days of our stay.
They also called to our room phone several times to try sell us a timeshare within the resort. I don’t like to be bothered by sales people during my vacation.
Room service didn’t show up 2 days and only did a good job 3 days out of 10.
Checking in took us almost 1 hour and there was only a line of two people in front of us.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par General Manager, Gestion de l’hôtel
Aloha Ramon,Thank you for sharing your experience. While it's great to hear you appreciated our lagoon, pool, and beautiful landscaping, it's concerning that our value and service did not meet your expectations. While all fees are listed on the third-party platform you used to book your stay, we will look for additional ways to make this information more prominent. It's also disappointing to hear that communication regarding housekeeping requests was not properly relayed. Your insights are valuable, and we will work to enhance your future stays.Kind regards,Hotel Manager
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Beautiful resort with easy transportation. A lot of meal options, a lot of pools
Commentaires de Gestion de l’hôtel
3 oct. 2024 par General Manager, Gestion de l’hôtel
Aloha Rachel,Thank you for visiting Hilton Waikoloa Village and complimenting our beautiful resort. We are thrilled you enjoyed our fantastic pools and variety of dining options! Please come back and see us again anytime.Kind regards,Hotel Manager
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Absolutely loved the views and the art work in every hallway !
Commentaires de Gestion de l’hôtel
3 oct. 2024 par General Manager, Gestion de l’hôtel
Aloha Angelique,Thank you for sharing your review! We're thrilled that you appreciated the stunning views and captivating artwork throughout Hilton Waikoloa Village. It’s our passion to create an inspiring atmosphere for our guests. We can’t wait to welcome you back for more unforgettable moments!Kind regards,Hotel Manager
par un voyageur
Publié le 27 sept. 2024 sur Hotels
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Warn people of construction on property I could not even take a shower the morning I was to leave for a 13 hour trip home! Ridiculous noise level during the day. Shower not working on day 2. I would never go back
Commentaires de Gestion de l’hôtel
26 sept. 2024 par General Manager, Gestion de l’hôtel
Aloha Susan,Thank you for your review. We sincerely regret to learn of your disappointment with your experience. While we are making improvements, we never want to inconvenience our current guests, and we apologize for any dismay in this respect. Your feedback will be shared with our team to determine ways of improving in this respect. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line.Kind regards,Hotel Manager
par un voyageur
Publié le 24 sept. 2024 sur Expedia
par un voyageur de Springfield
Publié le 19 sept. 2024 sur Expedia
The property and pool was gorgeous! The hotel was very clean. The staff was fine. The cost of everything at this hotel was astronomical!! $55 per person for the breakfast buffet that was not very good. I've seen better buffets for less at other hotels/resorts. $40 for 2 drinks from the pool bar. $48 per day for self-parking. $48 per day resort fee. Aside from the prices, there was no night time entertainment. The only thing open was the restaurant that had a bar until 9pm. You can get 2 drinks there for $50. You also had to call everyday to request housekeeping. I will go back to The Big Island but I will not go back to this hotel.
