Note fondée sur 855 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Gatineau
Publié le 5 sept. 2023 sur Expedia
par un voyageur
Publié le 15 sept. 2024
par un voyageur
Publié le 14 sept. 2024
The first day the HVAC was not getting cold and they could not get it any colder. We just lived with it. In addition, every day ( multiple times per day) we had key and door problems. I asked the staff to get it fixed on 2nd day out of 5 days. Unfortunately every day we had to do the long walk to the front desk to request new keys. I even made sure the key was in another pocket away from my phone and any other items. Last but not least the cost to eat on property is ridiculous. $55 per person for breakfast. Which was not good. Overall I am disappointed in Hilton….it could have been a much better experience.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par General Manager, Gestion de l’hôtel
Aloha William, We appreciate you taking the time to leave a review with us. We understand the frustration that can be experienced when items malfunction and apologize for the inconvenience. We will be looking into the HVAC problem that you mentioned, as well as the keycard issue. We hope that the next time you visit Hawaii you give us a second chance so we may improve your impression of us. Kind regards,Hotel Manager
par un voyageur
Publié le 14 sept. 2024
The resort is both expansive and breathtaking. My wife and I were nearly overwhelming with all the onsite options. It’s very easy to walk around and take everything in, Hilton has done a terrific job providing a covered walkway with interesting artwork and cultural exhibits. Overall an amazing venue.
If I had any criticism it’d be logistics. However, the tram/monorail is exceedingly slow. Also, the parking lot is at one end of the property, and our room happed to be on the other end (15 minutes travel time).
Commentaires de Gestion de l’hôtel
16 sept. 2024 par General Manager, Gestion de l’hôtel
Aloha Joseph,Thank you for sharing your experience! We're thrilled you found the resort both expansive and breathtaking, and that you enjoyed the art and cultural exhibits throughout the property. We understand that the tram and parking logistics can be challenging, and your feedback is invaluable as we continue to enhance the guest experience. We're excited to welcome you back to Hilton Waikoloa Village to explore even more of what our resort has to offer.Kind regards,Hotel Manager
par un voyageur
Publié le 5 août 2024 sur Expedia
With the amount of guests that frequent this property and the price you pay for all the resort fees that they would pay their staff more and emphasize customer service. Place was packed to the brim with people from all over the world. It’s been 15yrs since I stayed here and sad to say the quality has severely diminished and I’m literally sick. After a long day I just wanted to order room service, payed $275 for dinner for 3 only for me and my family to get food poisoning and they include gratuity in their price and then have an additional separate line asking for gratuity again when they deliver!
The beds were old, hard and springy, sheets and towels scratchy. Pillows already had stains on them before we even touched them. Thin walls, I could hear my neighbor flush his toilet as if he was in my own bathroom. With all the noises and discomfort, sleepless night to say the least. Then at 800am, housekeeping is banging on the door and rudely asking me, not if we need a cleaning but when I’m going to check out? Like we’re just being rushed out after I just spent my savings at this place. Super disappointed, unable to recommend the hotel to anyone. The only commendation I will give is to the pool recreation staff at the Kona pool. They were attentive and super friendly, and the only aloha I experienced the time I stayed there. They just really made me and my kids taken care of while at the pool.
Commentaires de Gestion de l’hôtel
8 août 2024 par General Manager, Gestion de l’hôtel
Aloha Rachel,Please accept our apologies for any disappointment with the accommodations, amenities, and service you received during your visit. We always want our guests to have a comfortable, safe, and relaxing experience, so we will be sure to discuss all of your comments internally, as our team is always looking to improve. Please know that the health and wellness of our guests are paramount, so we encourage you to reach out to us offline so we can further discuss your concerns regarding room service. Thank you for taking the time to leave us your feedback, and we wish you all the best.Kind regards,Hotel Manager
par un voyageur
Publié le 5 août 2024 sur Expedia
par un voyageur
Publié le 4 août 2024 sur Expedia
The property is beautiful and gives a great experience for first time travelers to the island. Lots to do on the property and within the area. Highly recommend.
Commentaires de Gestion de l’hôtel
17 août 2024 par General Manager, Gestion de l’hôtel
Aloha Danielle,Thank you for your review and for being our guest at Hilton Waikoloa Village. It's reviews like yours that make our day so much brighter. We're thrilled to know you were impressed with all we have to offer. Thank you also for the heartfelt recommendation. We look forward to welcoming you back for many more memorable visits.Kind regards,Hotel Manager
par un voyageur de La Crescenta
Publié le 4 août 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
7 août 2024 par General Manager, Gestion de l’hôtel
Aloha Vanessa, It was a delight to welcome you to Hilton Waikoloa Village during your recent visit. We're pleased you had a perfect stay and trust you took full advantage of our beautiful property. We look forward to seeing you again in the future!Kind regards,Hotel Manager
par un voyageur
Publié le 4 août 2024 sur Expedia
par un voyageur
Publié le 3 août 2024 sur Expedia
Loved my stay so much! Planning on coming back again.
Commentaires de Gestion de l’hôtel
7 août 2024 par General Manager, Gestion de l’hôtel
Aloha Idara,Thank you for staying at Hilton Waikoloa Village and for your fantastic review! We’re over the moon that you loved your time with us. We can’t wait to welcome you back for another unforgettable stay. Until then, travel safely.Kind regards,Hotel Manager
