Note fondée sur 228 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 août 2012 sur Hotels
par un voyageur
Publié le 21 sept. 2023 sur Hotels
少し古いコンドミニアムですが、ラナイが広いし、ゆったりしてました。ドアは、暗証番号でロックされていたのですが、教えて頂いた暗証番号が違っていて、英語の堪能な友人が対応してくださり、やっと入ることが出来ました。その間、別の友人が、ヒルトン滞在だったので、そちらで待つことになり、ホッとしました。
Commentaires de Gestion de l’hôtel
23 sept. 2023 par Hawaii Condo & Home/Maui Condo & Home, Gestion de l’hôtel
Aloha Misato, Mahalo for choosing to stay with us at Hawaii Condo & Home - Shores at Waikoloa. We appreciate your feedback. We are sorry to hear you had a difficult time with the Security Door code, however, we are happy to hear it worked out okay. We hope you had a wonderful time on the Big Island. It was a pleasure hosting you. Mahalo
par un voyageur
Publié le 22 juill. 2023 sur Expedia
par un voyageur
Publié le 10 janv. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
7 mars 2023 par jenny, Gestion de l’hôtel
Aloha,Thank you for the time you spent completing your review about your recent visit with us. It is with feedback such as yours that we continue to improve our product and services in our quest to provide the best accommodations for our guests. I hope that you will return to the Big Island of Hawaii and let us host you and your family/friends again!
par un voyageur
Publié le 31 déc. 2022 sur Expedia
Could be updated. Furniture and beds not comfortable.
Commentaires de Gestion de l’hôtel
5 janv. 2023 par Jenny , Gestion de l’hôtel
Aloha Erin, Thank you for taking the time to provide feedback. We are always looking for ways to improve the product and services.The King bed was purchased last year and the twin beds the year prior. It may be time to rotate the beds. We will look into this more to get it fixed. Mahalo, Hawaii Condo and Home
par un voyageur
Publié le 19 mars 2021 sur Expedia
Fridge leaked washer leaked when tried to use. Missing vent from kitchen stove
Commentaires de Gestion de l’hôtel
19 mars 2021 par Jenny, Gestion de l’hôtel
Aloha,
Thank you for taking the time to post your review. We appreciate your valuable feedback to continously improve our product and services. Our goal is to try to get it right the first time and if we don't then we do everything possible to resolve it. Please contact us directly to share more information about your stay. We hope that you will be able to return to Hawaii Island and when you do please call on us to personally assist you with your accommodations.
Mahalo!
par un voyageur
Peaceful
Publié le 27 févr. 2021 sur HomeAwayVery clean unit. Peace and quiet. Check super easy. Friendly staff.
par un voyageur
Harrassed by owners of units
Publié le 7 juill. 2020 sur HotelsOur stay was absolutely awful. We were confronted and interrogated by owners of other units at the Aston Waikoloa Shores. These owners took pictures of our ohana and proceeded to video us at the pool. Our children were apporached anf questioned by multiple owners at the Aston Waikoloa Shores which left our children frightened and alarmed. We asked mutiple times to be left alone by these owners (I will refrain from providing the unit #s of which these owners are from. Our unit had no rumning water the first day. Washer and dryer were not operable for the entire stay. There were bugs and droppings in our bedding sheets and we had no other sheets to use. The tub was not able to be used as it wad infested with ants. Our ceiling leaked in the kitchen and the furniture where smelly and completely worn. The entrance to the unit walkway was covered in leaves and dirt. Overall the harrassment and discriminatory remarks made against us "nothing but a bunch of locals" coupled with the extreme poor condition of the units we contacted the management dept. and are requesting to be compensated 100% of our stay. Sorry, but this is the truth. I will refrain from adding pictures.
Commentaires de Gestion de l’hôtel
13 juill. 2020 par Jenny, Gestion de l’hôtel
Aloha Shellyann,
We have just replied to the direct email that you have sent to us. Please check your inbox on your personal email address. We apologize again for any inconveniences and for your experiences. Please do reach out if you have any questions.
Me ke aloha pumehana a me mahalo nui loa!
par un voyageur
Publié le 21 mars 2020 sur Hotels
Commentaires de Gestion de l’hôtel
8 avr. 2020 par jenny, Gestion de l’hôtel
Mahalo nui loa! (Thank you very much! )
par un voyageur de Waikoloa
Publié le 14 mars 2020 sur Expedia
Our rooms was infested with roaches and dirty! We could deal with being outdated but not with the uncleanliness! However the staff tried very hard to find us a better place!
Commentaires de Gestion de l’hôtel
16 mars 2020 par Jenny , Gestion de l’hôtel
Aloha,
We apologize for these problems that you have experienced with your room. We wish to know more about your stay details so that we may inform the association and they may have the pest control company complete their monthly maintenance. We hope that you will return to the Big Island of Hawaii and give us another chance to show you that we can do it right. Please do call on us directly to assist you!
Mahalo!
