Note fondée sur 22 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Wonderful unit
Publié le 5 juill. 2024 sur HomeAwayWe loved the unit; spacious , clean and had everything we needed. The pool was lovely and beautiful beach 15 mins away. We had a small issue with a blind and James the maintenance guy came out and fixed it swiftly. The only things that may need looking at are: dishwasher first clean too well and the tv downstairs was tricky to figure out. But overall, it was a beautiful place would return to this lovely home.
Commentaires de Gestion de l’hôtel
20 juill. 2024 par VrboOwner, Gestion de l’hôtel
Hi, Nina, thank you for your review, we appreciate you taking the time to provide us with your valuable feedback. We are happy to hear that you enjoyed your stay, and apologize for any issues you encountered. Please know that this is not commonplace, and we thank you for calling in an order for local staff to promptly resolve these issues. We will follow up with the appropriate parties regarding your experience to discuss preventative measures and ensure the continued enjoyment of our future guests. We look forward to your next stay!
par un voyageur de Washington
Nice place
Publié le 5 avr. 2024 sur HomeAwayGreat property with pool and amenities nearby. We had a great trip! Good launching spot to explore the island. Very comfortable condo. Only thing we’d have different is the flooring in the unit. Many cracked and broken floor tiles and fortunate no one cut their toes.
Commentaires de Gestion de l’hôtel
20 avr. 2024 par VrboOwner, Gestion de l’hôtel
Andrea, thank you for taking the time to review your stay with us. We are so glad to hear that you had a phenomenal getaway. We appreciate you letting us know that there is room for improvement and will follow up with our local team regarding your feedback. We hope to host you for another great stay in the future!
par un voyageur
Comfortable and clean
Publié le 5 mars 2024 sur HomeAwayWe enjoyed our stay at this property. It was very clean and comfortable, and the kitchen/beach supplies are well stocked. The living room furniture has been updated since the photos were taken, too. The only thing that proved to be a bit of a pain for us was having two cars and only one parking spot. The listing doesn’t explain that there are other spots to park within the resort area but they fill up every day, so it became a daily stress for us trying to search for limited parking whenever we used our second vehicle, and sometimes wouldn’t find any. Otherwise, we really enjoyed our stay and would come back.
Commentaires de Gestion de l’hôtel
8 mars 2024 par VrboOwner, Gestion de l’hôtel
Hi, Erin, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback.
We apologize for any misunderstanding regarding this listing. We attempt to be as transparent with our listings as possible and provide accurate and current photos, amenities lists, and descriptions so guests can make an informed choice about what they are paying for and make the right decision for their needs. We truly hope we can host you for a more comfortable stay in the future. Thank you.
par un voyageur
Very nice
Publié le 17 janv. 2024 sur HomeAwayLovely home. Plenty of room for family of 6.
par un voyageur
어느것하나 부족함 없는 곳
Publié le 17 janv. 2024 sur HomeAway편안히 잘 지내다 갑니다
현관문을 열자마자 아늑하고 부족함 없는 식기와 소형가전들 골프채까지 준비되어 기억에 남을 라운딩 숙소였어요
내년에은 좀더 길게 올게요
Commentaires de Gestion de l’hôtel
20 janv. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to review your stay with us, we are so glad to hear that you had a phenomenal getaway. We hope to host you for another great stay in the future!
par un voyageur
1306
Publié le 24 nov. 2023 sur HomeAwayThe condo was clean, nicely decorated and good communication with email messages. It actually had a few kitchen supplies, coffee filters, salt, pepper, spices. I had asked about these things ahead of time and was told none of these would be available, so I got before checking in. Would have been nice if I had been given correct answer. Also very cheap, one ply toilet paper. Those are my only issues. It was nice
par un voyageur
Colony Villas 1306
Publié le 31 oct. 2023 sur HomeAwayThe area is nice and well maintained. The condo was clean and had a nicely equipped kitchen. About what I expected for an area like Waikoloa. However, SEE BELOW
1. the garage is not accessible to renters and was locked but does show in the virtual tour for use. We intended to use the garage for our dive gear. Although it states 1 reserved parking spot it DOES NOT state the garage is
off limits. If you have 2 cars this would not be a good rental for you.
2. I booked through VRBO and when I submitted it instantly kicked me out and Vacasa popped up stating I was confirmed. This is confusing and could be more clear about the entitiy you are booking through.
3. The beach umbrella was missing from the beach items in closet.
Commentaires de Gestion de l’hôtel
2 nov. 2023 par VrboOwner, Gestion de l’hôtel
Patty, thank you for taking the time to share your feedback. We sincerely apologize for the challenges your party experienced during your stay.
We will follow up with the appropriate parties regarding your experience to discuss preventative measures and ensure the continued enjoyment of our future guests.
We hope to have the opportunity to better impress you in the future!
par un voyageur
Great location
Publié le 20 juill. 2023 sur HomeAwayGreat location on the big island. Close to the things to see in the north, Mauna Kea, highway to Hilo, close to beaches, Waikoloa shops, etc. Would stay here again.
par un voyageur
Great place!
Publié le 1 juill. 2023 sur HomeAwayThis property had everything we need and then some. We hope to be back!
par un voyageur
Waikoloa Colony Villa
Publié le 29 mars 2023 sur HomeAwayWe enjoyed our weeklong stay as four adults participating in the Lavaman triathlon. The location was perfect, very convenient to the event and close to shopping, beaches, and restaurants. We loved the pool area. The condo was clean and well appointed throughout with plenty of beach gear, kitchen utensils, linens, etc. The property manager was always responsive and check-in and check-out were seamless.
It was inconvenient to only have one assigned parking space. Our 2-bedroom condo slept four people so we had two couples, each with our own car. We scrambled every day to find a parking space for the second vehicle. On this issue, the property manager was responsive but not helpful. They suggested we use Google Park to find parking spaces outside the resort area.
Some of the furnishings were not as shown on the listing. Furniture in the living area, especially the couch, needs to be replaced and updated. The beds were comfortable. Bathrooms could also use remodeling as some tiles were cracked and the tub and showers were old style.
There was maintenance on the irrigation system on the grounds so the grass was torn up, areas roped off, pool closed, workers present, etc. Although we realize that maintenance needs to happen, the communication was “after the fact.” We probably would not have chosen this unit had we known about the construction. There was trash and detritus in our yard every day. It did negatively affect the overall ambience of the setting. I think this should have been communicated at the time of booking.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your experience, Sammye. We are happy to hear you enjoyed the location, though we apologize for the issues that prevented you from fully enjoying your stay. We wish that you had alerted us to this concern while at home so that we could rectify the situation as we worked to fix the issues to which you had alerted us. We take guest feedback seriously and have forwarded all your concerns to the local staff so that we can take the appropriate steps toward a resolution. We will continue to work with both our local staff and the homeowner to make improvements to this home, and we hope you will give us a second chance to impress you.
