Note fondée sur 86 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,0 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
Recommandé
pour Tout le mondepar un voyageur
Excellent ! Nous y retournerons. Confortable, prop
Publié le 25 sept. 2016 sur Expedia
Pour : La configuration de la maison ! Spacieuse avec une petite terrasse, tout ce qu'il faut pour passer un bon séjour. De plus le beau temps était présent.
Contre : Désinsectisation ! Il y avait des moustiques et des fourmis dans les salle de bain...!
Emplacement : Quartier résidentiel.... Que demandez de plus !
A proximité de la piscine, du "queen's market" ou il y a des restaurants, de quoi se procurer un minimum au niveau alimentaire, de belles boutiques, un bon parcours de marche !
par un voyageur de Easton, PA
Publié le 7 mars 2020 sur Expedia
Was overall nice stay, but there were cheaper options locally with more space. Ad said they slept 6, was expecting three bedrooms, but they had two bedrooms with a foldable cot in the closet of second bathroom.
Commentaires de Gestion de l’hôtel
13 mars 2020 par Jenny , Gestion de l’hôtel
Aloha,
Thank you very much for staying with us and for taking the time to complete this review! We are always looking for ways to continuously improve our product and our services and guests' feedback is a great way to do this.
We apologize for any misunderstanding regarding the room type that was booked. We do have Two bedroom and Three bedroom units in our rental. We hope that we will be able to host you and your family in the future. When you are ready to return to the Big Island please do call on us directly to assist you.
Mahalo nui loa (Thank you very much)
par un voyageur
Publié le 28 févr. 2020 sur Expedia
Overall, the accommodations were very nice. The upstairs shower was outdated; the floor was discolored and looked dirty. The 2 couches were a bit uncomfortable, but the pillows helped. We had a problem with the toilet downstairs and maintenance was there twice to fix it. We appreciate them taking care of the problem. The ladies at your office were very nice and helpful. Liked the privacy and quiet of the gated community. We enjoyed our stay.
Commentaires de Gestion de l’hôtel
5 mars 2020 par jenny, Gestion de l’hôtel
Aloha,
We want to take this moment to thank you for completing this review and to apologize for those items in the unit that did not meet your satisfaction. We welcome more information about your stay so that the items may be addressed with the owner. Thank you for your kind words about the team! They enjoy being recognized for the things that do everyday.
We hope that we will be able to host you and your family again in the future! Please do not hesitate to call on us directly to assist you with your future accommodations.
Mahalo!
par un voyageur
Publié le 19 févr. 2020 sur Expedia
I would like to begin this review by saying we were very grateful to be in Hawaii and know how lucky we are. This is more of an alert to keep looking before renting this property. We have rented several homes and condos on the big island and this one had quite a few challenges. This is the first rental that had no beach equipment at all, very unusual and inconvenient. The beds were old and lumpy, no pillowcases for the master bed, the air didn’t work and was set at 75 degrees which made for some hot nights, kitchen and the whole house was was poorly stocked. The owners went cheap on everything and it showed! The condo development was quiet and the grounds and pool area were well cared for, the owner of the condo should follow there care. The woman that checked us in was quite nice and explained everything well. All in all, I wouldn’t rent this again for the price knowing there are WAY better options out there.
Commentaires de Gestion de l’hôtel
21 févr. 2020 par jenny, Gestion de l’hôtel
Thank you very much for staying with us and for taking the time to complete this review! We are always looking for ways to continuously improve our product and our services and guests' feedback is a great way to do this. We will research into the history so that we can notify the owner of your advice.
We hope that we will have another opportunity to host you when you return to the Big Island of Hawaii! Please do call on us directly to personally assist you with your accommodations.
par un voyageur
Publié le 19 févr. 2020 sur Expedia
Commentaires de Gestion de l’hôtel
21 févr. 2020 par jenny, Gestion de l’hôtel
Thank you very much for staying with us and for taking the time to complete this review! We are always looking for ways to continuously improve our product and our services and guests' feedback is a great way to do this.
We hope that we will have another opportunity to host you when you return to the Big Island of Hawaii! Please do call on us directly to personally assist you with your accommodations.
par un voyageur de Vancouver
Publié le 13 janv. 2020 sur Expedia
We thought the management was very responsive to our needs. They were polite, positive and helpful when we made requests or had questions. The grounds are lovely and the size of the condo was perfect for a family of 5 (3 teenagers). The pools were also lovely and clean. There were ample lounge chairs for people and the pool area was spacious. Garbage/recycling was nearby. The cons would be the fact that the hot tub was closed the last 2 days of our trip (for tile repair). Our condo unit was quite disappointing. The sofa bed was also very uncomfortable. One of our sons had to sleep on it folded up. The condo was supposed to sleep 6 (two on the sofa bed) but there is no way 2 people could have slept on it. Also, this specific condo lacked many of the basic items (i.e. broom, frying pan, tongs, baking tray, spray cleaner for the counters). The condo we stayed in last year was well stocked, which was why we came back this year. Management said it was up to the owners to stock the basic items. We would not stay in this one again (1703).
Commentaires de Gestion de l’hôtel
15 janv. 2020 par jenny , Gestion de l’hôtel
Thank you for taking the time to bring your experience to our attention. We hope that you will accept our sincere apology for failing to meet your expectations. Our goal is to create a memorable experience for our guests and it appears that we missed the mark in this instance. Thank you for bringing both the unit and housekeeping concerns to our attention. Please know that we are here to ensure that our guests have a memorable vacation at the resort and to assist in any way we can. We truly value your business and appreciate your honest feedback. Thank you for the kind words about our team. It is important that we share the "aloha" spirit with all of our visiting guests. Should future travel bring you back to Hawaii, we hope that you will give us another chance and allow us the opportunity to create that memorable experience. Mahalo.
par un voyageur
Publié le 12 janv. 2020 sur Expedia
Commentaires de Gestion de l’hôtel
15 janv. 2020 par jenny , Gestion de l’hôtel
Thank you very much for staying with us and for taking the time to complete this rating! We are always looking for ways to continuously improve our product and our services and guests' feedback is a great way to do this.
We hope that we will have another opportunity to host you when you return to the Big Island of Hawaii! Please do call on us directly to personally assist you with your accommodations. Mahalo.
par un voyageur
probably wouldn’t stay again
Publié le 5 janv. 2020 sur HotelsNot so good. The sofa sleeper was in terrible condition. We ended up having to purchase an air mattress in order to sleep.
The hotel left a baby crib in our condo by accident. They called about 4 times and emailed at least twice after I had given them permission to go in and retrieve it. I didn t appreciate being bothered that many times on my first day of vacation. And then we actually got locked out at one point. The door code was changed two days before we were due to check out. Lucky for us we returned early that day while the office was still open so they could provide the door code- otherwise I m not sure what would have happened.
Commentaires de Gestion de l’hôtel
6 janv. 2020 par jenny , Gestion de l’hôtel
Thank you for taking the time to bring your experience to our attention. We want to apologize again for not meeting your expectations. The miscommunication on the part of the team members will be addressed and the owner will be recommended to change the sofabed. It is unfortunate that the code didn't work a few days before you left. Should this ever happen in the future then a call to our office gets you to the manager who may provide a new code to you including after office hours. We hope that you were still able to enjoy our beautiful Big Island of Hawaii! Warmest wishes! Mahalo!
par un voyageur
Publié le 14 déc. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
22 déc. 2019 par Jenny, Gestion de l’hôtel
Thank you for taking the time to rate our property! We appreciate it very much and hope that we will have another opportunity to host you and your family in the future!
Mahalo!
par un voyageur
Publié le 24 nov. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
3 déc. 2019 par jenny, Gestion de l’hôtel
Thank you for taking the time to rate our property. We want to thank you and your family for staying with us while you were here on the Big Island of Hawaii!
When your future travel plans include another visit to Hawaii, we hope you will call us and become part of our ‘ohana’ as well. You have our commitment to do everything we can to take the best possible care of you and your family or friends.
