Note fondée sur 19 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Homely Stay
Publié le 19 avr. 2024 sur HomeAwayGreat spot, very local to all we wanted to do.
Homemade bread, bacon & eggs were a enjoyable extra.
Only problem was no lighting in the garage and the gas bottle for the bbq was empty, meaning a quick change of dinner plans.
par un voyageur
Beautiful country retreat
Publié le 10 avr. 2024 sur HomeAwayThis was a perfect location for our group to stay in and use as a base for our stay in the region. Loved the big living area and the quiet at night. Two small quibbles: the email giving us the pin code for entry went unnoticed into our junk folder, and we ate almost all the food left for our breakfast on the first morning, not realising it was meant to last two mornings.
par un voyageur
Great Grandma's house in rural NZ
Publié le 29 févr. 2024 sur HomeAwayOur family stayed here while we visited the Waitomo Caves and then on our way to Hobbiton. It was clean, had everything we needed for a comfortable family adventure and it's centrally located to the attractions. We happened to bring some dim color changing lights, which came in handy so we could keep the windows open at night without attracting bugs inside the house. The king sized bed was very firm, but we found some mattress pads in the closet to give it some cushion. The petting farm tour added a delightful bonus to our vacation. Our host had timely communication and was very accomodating. I would gladly stay here again.
par un voyageur
Publié le 7 mars 2023 sur Wotif
The house was an older style with older style furnishings but this suited our group fine. 2 toilets and showers which was good for our group of 9. Beds were comfortable, including the sofa bed.
Lovely outlook from the deck. Conveniently located near the Waitomo caves, shop etc.
The only slight downside for us was the fact that the barbecue didn’t work.
par un voyageur
Terrible!
Publié le 5 mars 2023 sur HomeAwayIf I could have scored overall lower than one I would have.
Issues as below.
1. Security - front ranch slider cannot be latched closed.
2. Outside lighting does not work - not ideal when arriving in the dark. Garage lights do not work.
3. Safety - the deck handrail is about to fail, the deck bounces badly.
4. Cleanliness - food scraps under the microwave had not been cleaned.
5. Furniture - these appear to be off casts of tired furniture and mostly broken. Armrests are tacky and stick to your arms.
6. Insects infestations - MASSIVE cockroaches with heaps of babies, these even got into our luggage overnight - YUCK. We even had a live spider crawling on the freshly baked bread.
7. Price - for the high price we paid per night the standards MUST BE HIGHER!.
We were that shocked by the state of this property that we left one night early and found accomodation elsewhere. I think a fair rate for this property would be a low budget per night - not what we were charged.
Avoid at all costs. Not a good place to stay.
Commentaires de Gestion de l’hôtel
21 mars 2023 par VrboOwner, Gestion de l’hôtel
The Retreat was short-term rented over Covid which for 3 years was our only income for the property, and furniture was "used"! From September we have been managing with limited staff options. Yes, a complete upgrade is due and will be done in May when we have limited bookings. No-one had let us know about the insects (only visit at night when we are not there) - will be sorted today. Deck has been rebolted, ranchslider latch fixed and will fast track the new furniture, with kitchen upgrade booked for May.
It would have been appreciated if you messaged me you were not happy and I could have ensured you left on a happier note with a full refund and resolution. Instead, we are completely unaware of any problem until 2 weeks later when review is published. We kindly have a "No Stay - No Pay" Policy for any preferance changes, but we do need to be advised, so we have other options. We look forward to our upgrade and the increased pleasure provided!
par un voyageur
Unpleasant experience overall
Publié le 26 déc. 2022 sur HomeAwayWe booked this place for a day however it fell way below expectations. While the place is spacious with three bedrooms, the interiors were in much need of a renovation.
The linen was dusty and unclean for all beds. The main issue was the amount of pests in the house - it was full of spiders, webs and cockroaches everywhere - it’s normal to expect that in summer with a yard however we found spiders on the beds and around them. The place would benefit from a pest control clean.
par un voyageur
good location
Publié le 21 nov. 2022 sur HomeAwayLovely host, great welcome and ideal location for all our requirements during golf tournament . easy directions and instructions.Ann is an awesome lady to work with, would recommend.
par un voyageur
Our workers were happy with their accommodation for a couple of nights while working in the area.
Publié le 7 nov. 2022 sur HomeAwayI booked this for our service techs, they seemed happy with their stay. Should have read the listing property however as did not realise linen was an extra charge, never struck this before but generally I use another accom site, need to check more closely, my error.
par un voyageur
Nice stay
Publié le 13 oct. 2022 sur HomeAwayThis property is quite basic but entirely adequate and very clean. Location is good with an excellent cafe close by. Our only concern was the lighting which is poor and certainly not good for readers. Thee are no bed lights or lamps and one bedroom light did not work at all. Otherwise we enjoyed our stay.
Commentaires de Gestion de l’hôtel
13 oct. 2022 par VrboOwner, Gestion de l’hôtel
Hi Toni, Will replace the bulb in bedroom today. Will look into getting bed lamps for the readers. Thank you for staying. Cheers, Ann at BIg Bird
par un voyageur
Poorly maintained house
Publié le 2 sept. 2022 sur HomeAwayThis property is beyond tired and is poorly maintained. For example, the towels were threadbare with holes. The furniture was a bunch of castoffs and rejects, including electric recliner chairs that did not work and there was no PowerPoint to plug them into anyway. The small television was mounted on the wall with cords hanging down and there were random chairs in the lounge that made no sense. The fire was strapped with electrical tape marked do not use, quite ugly and useless. Fortunately, there was a functional heat pump in the lounge . The bedrooms had small ceramic heaters also taped together with electrical tape, probably fairly dangerous if used for too long. The water pressure was weak and in one of the showers you’ve got to choose between being scalded and frozen at any given moment. The wardrobes had either no or only one or two hangers in them. We also shared the accommodation with a few unbooked guests of the insect variety. The wallpaper and all of the bedrooms was peeling . The house could’ve used a good cleaning above and below eye level.
The supposed second bathroom did not have a sink, only a laundry tub, and there was no hand towel in that bathroom .
On the positive side the beds were reasonably comfortable and the owner had left a loaf of freshly baked bread and other provisions for breakfast —also it’s quite close to the caves if that is your priority. However, we did not stay for the two nights that we had booked because the accommodations were so nasty.
Commentaires de Gestion de l’hôtel
6 sept. 2022 par VrboOwner, Gestion de l’hôtel
Sorry Kelvin you were hoping for a 5 star new place and were disappointed. We had 10 people stay the previous day and all the good towels were in the wash. We arrived one day to find overseas guests had tried to light a fire on the hearth and decided it was a fire hazard for those not familiar with fireplaces and taped it.
The swivel function on the heaters has been taped as small children are too rough with them. The wallpaper in the bedrooms has recently been damaged by some rough children, so it is not perfect at present. Will get the Plumber to check the water pressures and add hangers in the wardrobes. For those who bookabach in the country in a lovely setting it is
appreciated, for 5 star decor choose elsewhere. The cottage is as the pics portrayed inside, and outside the place is newly painted grey & white with brown decking. Renovations and upgrades are planned. For other comments go to AirBnB.
