Note fondée sur 597 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
3,5 sur 5
78 % des clients le recommandent
3,7 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
5 sur 5
par Jean-François

L'étape sympa sur la route du nord

Publié le 1 sept. 2017 sur Hotels
C'était une étape dans le nord de l'Angleterre. Très bel hôtel. Personnel sympathique et professionnel. La piscine, le sauna et le hammam étaient les bien venus. Parfait rapport/qualité prix.
2 sur 5
par un voyageur

Below average definitely not a 4 star

Publié le 27 août 2017 sur Expedia
I had booked a family trip with my wife and baby son. On arrival there was no cot despite asking at reception on check-in to make sure. Staff then sent to the room with a cot which they did not know how to assemble. Hotel staff are generally indifferent to the guests and I was surprise to read some of the comments around friendliness of the staff. The hotel is definitely in dire need of an investment as they currently do not meet the 4 star rating they advertise to be. The only positive for me was being close to M1.
5 sur 5
par Frederic de Clermont

Excellent séjour

Publié le 7 août 2016 sur Hotels
Hotel très confortable. Personnel attentif et extrêmement serviable. Seul bémol les tarifs des petits déjeuners prohibitifs puisque 20 euros par personne pour le buffet. Nous y retournerons avec plaisir
4 sur 5
par un voyageur

Comfortable clean staff helpful and friendly

Publié le 14 mars 2020 sur Hotels
Stayed for 1 night in the family suite with 2 young girls. Beds lovely and comfortable rooms clean and plenty of room Staff friendly and helpful
3 sur 5
par un voyageur

Unhappy patron

Publié le 10 mars 2020 sur Hotels
On my arrival the receptionist seemed disinterested in my check in basically going through the motions. Having payed for my overnight stay in advanced, i decided to pay for my breakfast and parking at check in separately and i asked for a receipt, i was informed i would get it in the morning at check out. At check out in the morning, i asked for a receipt for my breakfast and parking, which would allow me to process my expenses before i got home. The receptionist informed me they only do paperless billing and could only email me the invoice. This i agreed to however the she sent the invoice to the wrong email address, on the second attempt sent the wrong invoice to the correct address, on the third attempt she sent the full invoice which included my accommodation fee which i have already claimed. This creates an administration problem for me as i requested a separate bill for breakfast and parking parking , especially since i paid for this separately from my accommodation. I am extremely disatisfied and would not recommend this establishment to anyone.
4 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 6 mars 2020 sur Hotels
5 sur 5
par un voyageur

Publié le 26 févr. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
29 févr. 2020 par Dom, Gestion de l’hôtel
Thank you for the great rating, any feedback would be much appreciated.
5 sur 5
par un voyageur de London

Publié le 17 févr. 2020 sur Expedia
It was very clean and guests seem comfortable Staff were friendly and helpful.
Commentaires de Gestion de l’hôtel
19 févr. 2020 par Dom, Gestion de l’hôtel
Thank you for the great review, I am glad you had an enjoyable visit. Kind Regards,
2 sur 5
par un voyageur

Disgruntled Granny!

Publié le 15 févr. 2020 sur Hotels
I have stayed in many Hotels, and this was the first time I felt compelled to complain to manager........ Lots of contacts to reception, by phone and in person, about 2 major faults......all met with a smile and a promise, but NO ACTION!!!!!! I am 71, am on crutches, and had 2 grandchildren with me, so expected to get what I had ordered room wise, and when forced to move, expected a warm room....... Also expected some more reaction from my complaint.....reduction in payment for example??? Food disappointing, but it is a motorway Hotel, for meetings etc mainly, but I had expected a bit more.
Commentaires de Gestion de l’hôtel
16 févr. 2020 par Dom, Gestion de l’hôtel
Dear Roslyn, Thank you for taking the time to leave a review. I am very sorry we let ourselves down on this occasion, this is not the usual high standard we offer to our guests. I hope we can welcome you back in the future and rectify this for you. Kind Regards,
5 sur 5
par un voyageur

My stay

Publié le 8 févr. 2020 sur Hotels
Very good
Commentaires de Gestion de l’hôtel
12 févr. 2020 par Dom, Gestion de l’hôtel
Dear Kevin, Thank you for the excellent rating, we hope to see you again in the future. Many Thanks,
Retour aux détails de l'hôtel Affichage des évaluations 1 - 10 sur 597 Suivant