Note fondée sur 827 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 août 2023 sur Expedia
Le réceptionniste Patrick a été très désagréable…nous n’avions pas vu clairement que les chiens n’étaient pas acceptés (information tout en bas de page sur la réservation de la chambre alors que d’habitude les holiday inn les accepte). Il nous ordonné de sortir de l’hôtel sans le chien et de revenir ensuite avec un ton agressif. Heureusement, le manager est intervenu et a trouvé une solution en nous faisant payer un supplément pour le chien, ce qui ne nous a pas dérangé. En revanche, l’attitude et le comportement de Patrick le réceptionniste nous a choqué et est tout à fait inacceptable…!
Commentaires de Gestion de l’hôtel
13 août 2023 par Reception Team , Gestion de l’hôtel
Thank you for your feedback, our team always try our best to deliver great service to our guests, we apologise if you didn't experience this , the dogs not allowed in our hotel and we mad it exception for your stay this had to be done by the hotel manager We hope to see you again in our hotel
par un voyageur
vieillissant
Publié le 17 sept. 2022 sur HotelsHôtel qui s'abime. Des problèmes de refoulement d'odeurs désagréables en provenance de la salle de bains. Personnes à l'accueil pas tous aimables le matin.
Par contre très bien situé, tout près du centre ville. Petit déjeuner copieux et agréable.
Commentaires de Gestion de l’hôtel
18 sept. 2022 par Reception Team, Gestion de l’hôtel
Dear Philippe, thank you for taking the time to share your feedback following your most recent stay with us. I was disappointed to read that you encountered some issues during your stay. We are working hard to ensure our guests get the best possible experience with us and will use your comments to improve our services.
par un voyageur
Publié le 16 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2022 par Reception Team, Gestion de l’hôtel
Thanks for staying with us. We appreciate your feedback!
par un voyageur
Publié le 17 mai 2018 sur Expedia
Commentaires de Gestion de l’hôtel
21 mai 2018 par Jessica , Gestion de l’hôtel
Thank you for your review. We do hope to see you again in the future.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Reception Team, Gestion de l’hôtel
Dear Sally, thank you for taking the time to tell us about your experience at Holiday Inn Express Wakefield. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
The bottom sheet didn't seem to fit the bed right.
It needs to be clearer about the £7 parking fee for over night stays.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Reception Team, Gestion de l’hôtel
Dear Chris, Thank you for taking the time to tell us about your experience at Holiday Inn Express Wakefield. Unfortunately we can't be any cleaner as it says on website that 'On-site self-parking (GBP 7 per night)'. I am sorry about any inconvenience but all information are stated clearly. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.Regards
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Fit for purpose. Need to fix the toaster. The whole hotel smells of burnt toast.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Reception Team, Gestion de l’hôtel
Dear Pedro, Thank you for taking the time to tell us about your experience at Holiday Inn Express Wakefield. Toaster works completely fine, unfortunately we can't control what people put in toaster and for how long. We react as soon as possible. We are sorry about any inconvenience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Great place to stay. Walking distance from city centre for shopping, bars, museums etc
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Reception Team, Gestion de l’hôtel
Dear Lell, thank you for your positive feedback and for recognizing our efforts in providing a well-run and environmentally-friendly hotel, it was a pleasure having you as our guest, and we hope to welcome you back for another enjoyable stay in the future.
par un voyageur
Great reception team, poor hotel
Publié le 14 sept. 2024 sur HotelsI gave an overall rating of 3, it would have been a 2 but for the staff who were friendly and helpful.
When i checked in the room i was given had not been cleaned ir serviced, the bed was not made and towels on the bathroom floor from the previous guest. The reception staff were very apologetic and moved me to a room that had been serviced.
The menu choice at the bar consists of 4 items, 2 of which are pizza's, when you are visiting for business you want and should have more choice.
The hotel is looking tired throughout and needs some refurbishment.
Parking is very limited and often had to park in the Ridings car park.
I have 2 more visits for business planned in October, for the reasons outlined above i will be cancelling my bookings. Such a shame as the reception staff were excellent, let down by housekeeping and limited kitchen staff.
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Mohamed Magdy , Gestion de l’hôtel
Dear Steve , Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Wakefield. I would like to start by apologising to you for the inconveniences you faced during your stay. I am sorry again about the room situation regarding the parking , kitchen and housekeeping, I have passed on this information to the relevant team to ensure more training is completed. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception
par un voyageur de Marlborough
Publié le 14 sept. 2024 sur Expedia
Lovely staff and convenient location. But property is aged and small. Really needs major renovations to update the property
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Mohamed Magdy , Gestion de l’hôtel
Dear Frazor, Thank you for taking the time to tell us about your experience at Holiday Inn Express WAKEFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express
