Note fondée sur 394 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par laurent
Publié le 24 oct. 2015 sur Hotels
Commentaires de Gestion de l’hôtel
26 mars 2016 par Kate Clough, Gestion de l’hôtel
Thank you for your review.
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par reservations, Gestion de l’hôtel
Thank you for your review
par un voyageur
Publié le 30 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par reservations, Gestion de l’hôtel
Thank you for your review
par un voyageur
Staff were excellent, room was outdated
Publié le 19 août 2024 sur HotelsStaff were excellent, room was outdated
Commentaires de Gestion de l’hôtel
20 août 2024 par reservations, Gestion de l’hôtel
thank you for taking the time to write a review I will pass your comments to the management team at the hotel
par un voyageur
Amazing getaway
Publié le 12 août 2024 sur HotelsAmazing location and services, breakfast was delicious, staff was very friendly, the room was lovely and spacious, comfy bed.We loved our stay and we will definitely come back.
Commentaires de Gestion de l’hôtel
14 août 2024 par Michelle, Gestion de l’hôtel
Thank you so much for your lovely review we really appropriate your comments and i will pass them on to the staff
par un voyageur
Not very welcoming
Publié le 9 août 2024 sur HotelsPleasant hotel location but the staff overall and at the checkin was far from welcoming.
Commentaires de Gestion de l’hôtel
12 août 2024 par Reservations, Gestion de l’hôtel
Thank you for taking the time to write your review, I will pass on your comments to our management team
par un voyageur
Read the terms and conditions first
Publié le 3 août 2024 sur HotelsThe hotel was dirty and old fashioned. The service was the worst I have had in any hotel while travelling in the uk and Europe. They assumed things that was not true and being a gentleman I corrected them and paid my way. The swimming pool is only free from 7 am till 9am. During breakfast. Then there is a financial cost the the guest for the use off. This was not clear on the website when booking.
Commentaires de Gestion de l’hôtel
6 août 2024 par reservations, Gestion de l’hôtel
Thank you for your feedback. We apologize for any disappointment during your stay. Our hotel has recently developed and refurbished the spa facilities, which has resulted in additional charges during peak times..
par un voyageur
Publié le 1 août 2024 sur Expedia
Its a stunning location set in beautiful surroundings. Sadly it doesn't include use of the facilities as i had to pay £15 to access them. Wasn't impressed with the charge and apparently that was a special offer price. The room we had was very, very warm and with no air-conditioning sadly it made for quite an uncomfortable night. I will add fans were provided in the cupboard but they just circulated the warm air frustratingly. All in all a gorgeous location but glad i only stayed one night. The spa and outdoor hot tubs are really nice but i don't believe an extra charge for their use is acceptable.
Commentaires de Gestion de l’hôtel
2 août 2024 par Reservations, Gestion de l’hôtel
Thank you for your feedback, We have undergone development and refurbishment in the spa facilities at the Hotel and this has meant additional charges.
par un voyageur
Nice location
Publié le 29 juill. 2024 sur HotelsNice friendly staff free parking nice room clean and tidy was small room nice dinner and breakfast went to use the swimming after breakfast was told by staff your too late after 9.30am you have to pay £25 to use the facilities how ridiculous you as a, quest can come free before 9.30am bad communication from front reception didn't tell me about the charges or about the leisure facilities policys not good customer services between the hotel staff I felt I have been cheated out of paying very good money at the hotel for a small room and than been told to pay for lesuire facilities on the day not mentioned anywhere when I booked my hotel this the reason I booked it with lesuire facilities to use unfortunately got turned away from staff very emotional aleast they could have saus on this occasion please use it and either make a policy to pay or not to pay and nothing mentioned on the card about charges.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Lauren, Gestion de l’hôtel
Thank you for your feedback. Apologies for any disappointments with the spa communication
par un voyageur de Glossop
Publié le 27 juill. 2024 sur Expedia
Nice stay a little dated but otherwise ok xx
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Lauren, Gestion de l’hôtel
Thank you for your feedback
