Note fondée sur 743 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,5 Service et personnel
3,6 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Roaches, dirty hard wood veneer floor in room. Don't stay here! Yuck!
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Manager, Gestion de l’hôtel
Hello Tammie, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Staff very nice. Lobby nice. Room had a leaky faucet dripping. Curtain blinds broken. I had to jury rig something to keep closed. Cause light from parking lot very bright and on the first floor. Not sure if this is the trend but no phone in room to call front desk.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Manager, Gestion de l’hôtel
Hello charlie, Thank you for sharing your feedback with us. We appreciate your kind words about our staff and lobby. We apologize for any inconveniences you experienced during your stay. Your comments will be shared with the appropriate departments for further review and improvement.
par un voyageur
Publié le 12 sept. 2024 sur Hotels
The remodeling that has been done is very well done. It will be great when it is finished. Please add hair dryers and one more trash can.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Manager, Gestion de l’hôtel
Hello Rene,We are thrilled to hear you appreciated our renovations! Your feedback about additional amenities is duly noted for consideration. We are constantly striving to enhance our guests' experience.
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Manager, Gestion de l’hôtel
Hello Jazmine,We are thrilled to hear that you had a wonderful experience during your stay with us. We appreciate your excellent rating and hope to welcome you back soon for another fantastic stay!
par un voyageur de Manassas
Publié le 9 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Manager, Gestion de l’hôtel
Hello Marguerite, We're sorry to hear that your recent stay didn't meet your expectations. Please feel free to reach out to us directly to share any specific feedback you may have so we can address your concerns accordingly. We appreciate you choosing our hotel and hope to have the opportunity to welcome you back in the future.
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Manager, Gestion de l’hôtel
Hello Karen,We appreciate you choosing our hotel for your stay and hope you had a pleasant experience overall. Should you have any feedback to share, please don't hesitate to reach out to us directly. We value your input and strive to continually improve our services for all guests.
par un voyageur
Publié le 24 août 2024 sur Hotels
It was nice and comfortable.....good service
Commentaires de Gestion de l’hôtel
27 août 2024 par Manager, Gestion de l’hôtel
Hello Rodney,We appreciate your kind words regarding your stay with us. Our team is thrilled to hear that you found our service to be exemplary. Should you have any further comments or suggestions, please do not hesitate to reach out to us directly.
par un voyageur
Dissatisfied first timer.
Publié le 20 août 2024 sur HotelsCheck in was very pleasant and the evening was quite quiet. The floor was quite dirty because when I wiped the drops of water off the bathroom floor the towel was dirty and when I wiped off my feet after getting dressed, my feet were dirty along with the towel. In the morning there was no one at the breakfast bar and the only coffee pot was empty. When I checked out, there wasn’t anyone there and there was a note at the desk that said to call a number for any assistance!
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Manager, Gestion de l’hôtel
Hello Wayne,We appreciate your feedback and regret any inconvenience you experienced. Your comments regarding cleanliness will be passed on for review. Rest assured, we will address the availability of breakfast items and check-out procedures promptly. Your concerns are valuable to us, and we thank you for bringing them to our attention.
par un voyageur
Publié le 18 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 août 2024 par Manager, Gestion de l’hôtel
Hello Suzanne, We appreciate you choosing to stay with us. If there were any concerns during your visit, please contact us directly so we can assist further. We hope to welcome you back for an improved experience.
par un voyageur
Stay Away From Quality Inn in Waldorf
Publié le 18 août 2024 sur HotelsThis is absolutely the worse hotel stay that I have ever experienced. We arrived late in the evening to stay overnight a couple of days to attend my nephew's wedding. There was literally no one manning the front desk. We had to wait several minutes before a person arrived. She was efficient but failed to say, "Welcome" or give us any other information about the hotel. We did notice, even at that late hour, that there was no water in the pool, which we had planned to use because it is summer time and the temperatures frequently peak above 90 degrees. The flooring, which appeared to be fairly new, was cheap and uneven, and very slippery in the hallways and especially so in the room. There was no telephone in the room and the furniture was chipped. We could not get an additional set of towels for the two nights that we stayed. The room attendant literally told my wife that no towels were available. The coup de grace, however, was the allegedly free breakfast. When we got to breakfast around 7:20 am Friday morning, the coffee was like mud. There were coffee stains on the counter and the floor, with no sign of someone who was managing the breakfast. The selection was meager, eggs, sausage and bagels. We refused to eat the gruel that had been set out and went to a local diner about five minutes away, where the breakfast was excellent. I intend to write to management to ask for a full refund. Quality Inn has no business subjecting guest to these conditions.
Commentaires de Gestion de l’hôtel
19 août 2024 par Manager, Gestion de l’hôtel
Hello Othello, We appreciate you sharing your experience with us. Your feedback is crucial to our continual improvement and we apologize for any inconveniences faced during your stay. We encourage guests to reach out to our management team directly with any concerns. Thank you for your understanding.
