Avis NEW! Sanderling Sea Cottages, Unit 7

Hi Jeffrey, we want our guests to have an exceptional experience from start to finish, and after sending your feedback to the homeowner, they’d like to share the following:-We’re glad you had the chance to enjoy the beautiful ocean views and sunny September weather from the deck!-While many vacation rentals don’t have grab bars in the showers, we appreciate your suggestion and will keep it in mind.-We apologize for the slight oversight with the coffee maker and Keurig. Our cleaners will be reminded to double-check these details before each guest’s arrival.-We provide durable stemless wine tumblers in the kitchen cabinets, which many guests find practical for outdoor use. If you’re ever looking for something specific during a stay, please don’t hesitate to reach out to our local guest contact. We wish we had known about your concerns during your stay.-Being close to the stunning Oregon Coast comes with some road noise from Historic Highway 101, which can be heard in the rear bedrooms. We find that the unbeatable ocean views and direct beach access often more than make up for this.Thanks for your valuable feedback as we continue to improve for future guests.

Owner's Response: Due to the nature of this review, we'd like to take a moment to provide context and clarification for other guests who may read it. The dryer has since been repaired and is working properly but we felt this review also warranted a proper explanation. We sincerely apologize for any inconvenience you experienced and we can appreciate your frustration. We have been just as frustrated dealing with GE Appliances trying to get the machine repaired or replaced under warranty. Unfortunately, the machine was defective when it arrived new in February 2022. We'll spare you the details, but we've spent more than a year going back and forth with GE with 5 tech service visits, multiple parts ordered from their manufacturer in China with 2-3 month lead times, etc. We do apologize if you felt the "out of service" note on the dryer was misleading. Initially the note stated the dryer "will be repaired soon" because we honestly believed it would be. We never could have guessed we'd have to deal with this nightmare ordeal with GE. The note WAS updated to provide additional directions and access information for guests staying in this unit to use our Guest Laundry facilities on site. Given that we provided guests with directions for alternative laundry facilities, we saw no reason to modify the note further. We never could have anticipated that it would take more than a year for GE to get it resolved. We hope you can overlook the note and know we do care about our property and providing 5-star experiences for our guests. We hope you'll come back to enjoy the beach and forgive the oversights with the dryer note.