Note fondée sur 690 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,8 Service et personnel
4,8 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 oct. 2024
The Finch was clean, modern and fresh. The property was previously an outdated motel, but now is comfortable, very clean and stylish. The bed and bedding were super comfortable, the staff was more than accommodating and friendly, and we loved the little extras like fresh popcorn, great coffee, wine sample at check-in, outdoor games and more. I do wish the air conditioner unit was a bit more quiet, or that each room had a sound machine. But there was no noise from other guests or the neighborhood. We enjoyed the stay in Walla Walla, just a block from delicious restaurants and tasting rooms.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par fom, Gestion de l’hôtel
Thank you so much for your review and feedback!We are thrilled that you enjoyed your time with us and appreciate all of your positive comments! We also appreciate your input on the AC unit, and noise level. While we strive for an amazing stay each time these aspects are important to us to perfect! We couldn't continue to make crucial improvements without guest feedback like yours. We very much look forward to hosting you again sometime soon!Best regards,Bri G.Front Office Manager
par un voyageur
Publié le 9 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 août 2024 par Amanda Gilbert Front Office Manager, Gestion de l’hôtel
Thanks for the review!
par un voyageur
Publié le 8 août 2024 sur Expedia
I will definitely stay at The Finch next time I come to Walla Walla. The property is beautiful, and I really enjoyed the fact that we could walk to so much of what downtown Walla Walla has to offer. Plus, I love the mid-century design and being greeted with I a glass of wine upon check-in.
Commentaires de Gestion de l’hôtel
9 août 2024 par Amanda Gilbert Front Office Manager, Gestion de l’hôtel
We're thrilled to hear that you had a wonderful stay at The Finch and that you're already planning your next visit! We're so glad you enjoyed our property's beautiful mid-century design and the warm welcome with a glass of wine.We're also delighted that you appreciated our convenient location, allowing you to explore the charming downtown Walla Walla on foot. It's a big part of what makes our hotel special, and we're happy to share that with our guests.Your kind words mean the world to us, and we can't wait to welcome you back to The Finch again soon. We'll have another glass of wine ready for you!Thanks again for your lovely feedback.
par un voyageur
Publié le 7 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 août 2024 par Amanda Gilbert Front Office Manager, Gestion de l’hôtel
Thank you for taking the time to give us a review!
par un voyageur
Publié le 6 août 2024 sur Expedia
We locked our bikes up on the property and had many things (including seats!) stolen off them. If it's not safe to lock up bikes, then there should be a sign. The staff was not overly friendly; felt like we were an imposition.
Commentaires de Gestion de l’hôtel
9 août 2024 par Amanda Gilbert Front Office Manager, Gestion de l’hôtel
Thank you for sharing your concerns about your recent stay. We're deeply sorry to hear that your bikes were vandalized and items stolen while locked on our property. We understand the importance of security and take this incident seriously.Regarding your interaction with our staff, we apologize if you felt unwelcome or like an imposition. That's not the experience we strive to provide. We'll retrain our team to ensure they're providing exceptional service and a warm, friendly atmosphere.Please accept our sincerest apologies for the issues you faced. If you'd like to discuss further or have any suggestions, please don't hesitate to reach out.
par un voyageur
Publié le 6 août 2024 sur Expedia
During the check-in 8/3 early afternoon (around 130-2p), the front desk person was not quite attentive. Also asking $1 to pay (not a deposit?) via credit card, which I find weird because I specifically asked if it was a deposit but his answer was no.
Commentaires de Gestion de l’hôtel
6 août 2024 par Morgan Davis, General Manager, Gestion de l’hôtel
Hi Maki, Thank you so much for your feedback! I am sorry about the lack of attention as well as the confusion regarding the 1.00 charge. For guests that book and pay online via a reservation site like Expedia, we request a 1.00 incidental hold on a personal credit card at the time of check-in. This is simply a secure way to hold a personal credit card on file in our system in case of an incidental charge outside of your room and taxes paid to the third-party Expedia. The 1.00 authorization is just a hold on your credit card and is removed after you check-out. I hope that answers your question. If there is anything else we could have done to improve the check-in experience, or overall stay in general, please let me know!
par un voyageur
Publié le 5 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 août 2024 par Morgan Davis General Manager, Gestion de l’hôtel
Thank you for your rating! We hope you had a wonderful stay with us and look forward to hosting you again soon!Best,Morgan DavisGeneral Manager
par un voyageur
Publié le 3 août 2024 sur Expedia
Great, hip place to stay. Very welcoming front desk. Had a little welcome sample of local wine at the desk. Room was super cute and hip. Comfy bed. Definitely walkable to all of the winery tastings, or you can grab a couple of their complimentary bikes if they are available. It was quiet at night.
No coffee in the room, but in the detached lobby it was available.
There were some smudged walls, but overall fairly clean.
We had to print out a label, the front desk persons were helpful printing it out.
Would recommend a stay here.
Commentaires de Gestion de l’hôtel
6 août 2024 par Morgan Davis General Manager, Gestion de l’hôtel
Thank you so much for your review and feedback!We are thrilled that you enjoyed your time with us and appreciate all of your positive comments! We very much look forward to hosting you again sometime soon!Best,Morgan DavisGeneral Manager
par un voyageur
Publié le 1 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 août 2024 par fom, Gestion de l’hôtel
Thank you for your rating! We hope you had a wonderful stay with us and look forward to hosting you again soon!Best regards,Bri G.Front Office Manager
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Super helpful staff. Clean and easy parking. Would stay here again.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Morgan Davis General Manager, Gestion de l’hôtel
Thank you for your rating! We hope you had a wonderful stay with us and look forward to hosting you again soon!Best,Morgan DavisGeneral Manager
