Note fondée sur 310 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 juill. 2021
Commentaires de Gestion de l’hôtel
17 juill. 2021 par Manager, Gestion de l’hôtel
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
par un voyageur
Publié le 18 juin 2021 sur Expedia
Commentaires de Gestion de l’hôtel
29 juin 2021 par Manager, Gestion de l’hôtel
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
par un voyageur
Publié le 4 août 2020 sur Expedia
Commentaires de Gestion de l’hôtel
6 août 2020 par Manager, Gestion de l’hôtel
On behalf of our entire staff, we thank you for your business and for rating your experience.
par un voyageur
Publié le 24 juill. 2020 sur Hotels
I booked the hotel online the night before with no problems. When I got to the hotel the next evening, it was closed--there was yellow tape around the entrance and a closed sign on the door. There was no one there to ask about what happened (fire??), so I had to leave. It was sad because I really like to stay here.
Commentaires de Gestion de l’hôtel
26 juill. 2020 par Sophia,CSR, Gestion de l’hôtel
Ms Lori,
Thank you for the review. We apologize for the inconvenience faced by you. Please consider us in the near future. We hope to host you again soon!
par un voyageur de Arizona
Publié le 19 juill. 2020 sur Expedia
Television didn't work. Couldn't get on Wi-Fi. No breakfast to go bags, no coffee. When you walked in to register it smelled very good. Nice gal at front desk when I arrived. Evening guy was terrible and rude.
Commentaires de Gestion de l’hôtel
19 juill. 2020 par Sophia,CSR, Gestion de l’hôtel
Ms Mary,
Thank you for the positive remarks. We apologize for the inconvenience faced by you. We will pass your feedback to our team and will ensure to correct all the issues encountered by you. We hope you will give us another chance to exceed your expectations in future.
par un voyageur
All TV's on the back end of the hotel don't work.
Publié le 18 juill. 2020 sur HotelsI was told that ever since a storm took out the TVs, the TVs on the lower end of the hotel do not work. Also you must go up to the top floor to get ice since the ice macnhine does not work on the main level. The front desk clerk was very accomodating offering to give me another room at the front of the hotel. HUsband was too tired to pack everything up and move
Then at 7 am the personnel came to the room and knocked on the door to give us a new TV cable box. By the time my husband woke up and got to the door, they were using the key and coming in. Mind you 7 in the morning!!!
Commentaires de Gestion de l’hôtel
18 juill. 2020 par Manager, Gestion de l’hôtel
Thank you for sharing this honest review and feedback about our front desk and also our room. Your voice is very valuable to us and we hope you will return on your next travels.
par un voyageur de Chicago
Publié le 11 juill. 2020 sur Expedia
Dirty bathroom, towel is very bad to mold near air condition
Commentaires de Gestion de l’hôtel
13 juill. 2020 par Sophia,CSR, Gestion de l’hôtel
Mr Dimitre,
Thank you for the review. We apologize for the inconvenience faced by you. I will pass your feedback to our team and will ensure to correct the issue encountered by you. We hope you will give us another chance to exceed your expectations in future.
par un voyageur
Publié le 10 juill. 2020 sur Expedia
This was the dirtiest, tired old hotel I've ever paid money for.
Commentaires de Gestion de l’hôtel
14 juill. 2020 par Manager, Gestion de l’hôtel
I am so sorry to hear that you did not enjoy your stay with us. It is very important to us to address these sorts of issues right away and to ensure that you are able to enjoy our accommodations and services. It is through feedback like yours that we are able to quickly address housekeeping, maintenance, and staff courtesy issues. Your review is important to us as it helps us to identify problems and take corrective measures. We hope to see you soon again and thank you for staying with us!
par un voyageur
Rooms need cleaned better
Publié le 4 juill. 2020 sur HotelsEasy access, right off the highway, but nothing else to do nearby. Due to COVID19 we decided to clean before we got comfortable and couldn’t believe how disgusting even the high touch surfaces in the room was. The shower drain looked like it had blood, it was just gross. I was disappointed I was still charged full price for the room but no free breakfast, could have discounted or at least done a carry out type breakfast.
Commentaires de Gestion de l’hôtel
5 juill. 2020 par Sophia,CSR, Gestion de l’hôtel
Hello,
Thank you for your review! We always strive for a comfortable experience for our guests, so we are disheartened to read your review and know that we fell short in meeting your expectations. We have shared your feedback with the team to ensure that correct the issues encountered by you. We hope to earn your business in the future by continuing to evolve and improve the guest experience.
par un voyageur
Publié le 1 juill. 2020 sur Hotels
Yellow ring around tub and bottom of tub had a lot of black stains
Commentaires de Gestion de l’hôtel
1 juill. 2020 par Manager, Gestion de l’hôtel
We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our tub. We are always looking for ways to improve upon the guest experience so thank you for sharing.
