Note fondée sur 317 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,3 Service et personnel
3,3 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Unhappy Stay
Publié le 5 oct. 2024 sur HotelsThe front desk clerk was very rude. We arrived after 9 pm. They did not give us the room that we paid. When asked they said there was an issue. There was no issue they just gave our room away. I was told that to be on the ground floor was for one night people.. But they did give me a ground-floor room. I got two queen beds I did not want but had to settle for. I requested extra towels and washcloths they said the hotel does not give out extra towels... I was rudely talk to by the front desk.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Simple room
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Ray,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Very superb place
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Safi,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.
par un voyageur
Publié le 2 oct. 2024 sur Hotels
For an inexpensive motel, everything about the room was done right. Clean, modern furnishings, lots of outlets and surfaces, nice shower. It looked like property managers are committed to doing things the best way even if it's not a fancy place.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Richard,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
It was a typical hotel along a busy highway. Surrounded by fast food and gasoline stations. It was clean, quiet, accommodating and a perfect spot to sleep while on the road.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Robert,We're pleased to hear that our hotel provided a clean, quiet, and convenient place for rest during your travels. It's great to know the location worked well for your needs. We hope to welcome you back whenever your journey brings you through the area again.
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
par un voyageur
Publié le 16 sept. 2024 sur Hotels
The beds are so comfortable the room was somewhat clean dont look like they sweep the floors and for it being a smoking room it didnt have the over poweing smoke of cigarette smoke over great stay
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for your review! We're glad to hear you found the beds comfortable and enjoyed your stay overall. We apologize for the oversight with the floor cleanliness and will address this with our housekeeping team. It's great to know the room met your expectations in terms of air quality, especially for a smoking room. We appreciate your feedback and look forward to welcoming you back for an even better experience next time!
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Well after being charged prior to checking in the rooms, we had to change rooms 3 times in the middle of the night. Either the spreads were stained, the rooms smelled like smoke or dogs. Cleanliness was not a priority there. Didn't have the best experience with the owner. Would not recommend..
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,As a company, we take every guest complaint very seriously and conduct thorough investigations. After carefully reviewing your case, we found discrepancies between the complaint and our findings. We confirmed with our team that the rooms had no problem and also the sheets and everything was good. And also told you, that we won’t charge the card. But you didn’t show up until 2 am. so we had to charge the card at 11 pm to confirm the reservation as without charging we cannot guarantee the room for them. We are committed to authenticity and do not engage in posting fake reviews.
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par Jonathan RediResponse Specialist , Gestion de l’hôtel
Hello Aaron, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WALTON - RICHWOOD and I appreciate your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,JonathanRed Roof Management RediResponse Specialist
