Note fondée sur 14 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 janv. 2022 sur Hotels
par un voyageur
Publié le 25 janv. 2022 sur Hotels
par un voyageur
还会再来的
Publié le 2 mai 2021 sur Hotels非常舒服的酒店，唯独就是房间空调有点吵。早餐时间非常人性化，鱼疗，陆地冲浪很多有趣的体验，还有很贴心的服务。
par un voyageur
Publié le 25 nov. 2020 sur Hotels
桌子上遗留上一个客人的假睫毛
par un voyageur de Los Angeles, CA
Publié le 24 juill. 2019 sur Expedia
The hotel is in Shimey Bay, on the beach, far from the crowded cities. Definitely stylish, European hotel, looks like a big bungalow, as opposed to the nearby Westin Hotel, which looks like bunch of concrete blocks. Exceptionally well trained staff!! Chris at the reception helped me with organizing our transportation to Haikou Airport. She also help me withdraw some cash from the bankomat. We got a very good deal on the room through Expedia.
Commentaires de Gestion de l’hôtel
30 août 2019 par Ivy Wu, Gestion de l’hôtel
Dear Guest, Thank you for your kind review. We are pleased to hear that you enjoyed your stay and found the service rendered by our associates to be up to your expectation. Thank you for staying with us and we look forward to being of service to you again.
par un voyageur
可惜了飯店名氣、美景、設施
Publié le 28 févr. 2019 sur Hotels飯店內有私人沙灘、游泳池、中餐廳、烤肉餐廳、潛水報名........。如果只在飯店游泳、日光浴，餐飲消費預算很高、不怕熱的人(房間溫度不論怎麼調，都是悶悶的攝氏26度)，是很適合的飯店。從入住登記到退房，只有最後櫃檯辦理退房的人員(剛好服務我的那個人)，感覺有專業的服務訓練，其它人的服務態度、敏銳度、遇到問題的解決靈敏度，進步空間非常的大。
Commentaires de Gestion de l’hôtel
14 mars 2019 par Ivy Wu, Gestion de l’hôtel
尊敬的贵宾您好，酒店团队十分重视您这次的入住体验分享，酒店存在的不足之处也将会尽快提高改善，仍衷心期望您能再次光临石梅湾艾美度假酒店，我们将竭诚为您提供服务。
par un voyageur de Edmonton
Publié le 18 févr. 2019 sur Expedia
Only thing I liked was the upgrade to our room. From airport shuttle and check in, they stated they could locate my room. I booked two rooms through Expedia and they couldn’t locate it. The thing that made it terrible was the airport shuttle. Due to my last problem with Mangrove Yelin in Sanya, China, I wanted to ensure I was getting. A free shuttle for my family of 7. They stated and confirm they will have a car ready for us at 8PM. I called around 7 PM, and was told they do not have me confirmed for a shuttle for that time and only have 3 spots if I want 8. We argued and told them we wanted a bus for 7 people and we called and confirmed yesterday. They then said the only thing they can do is to drive 6 people there first. We argued and said we still have one more guest and needs to arrive. They said the next car is at 10:30. We got really upset and said we need a car to follow. They agreed and set up another shuttle for my one guest at 8:30 to 8:45. After once that was settled they upgraded our room which was nice of them. It was a really beautiful room with a private swimming right by the ocean. Since we got to our hotel so late, we wanted to swim before we had to leave early that morning. We called guest services and they even sent people to clean our pool! This is why I couldn’t rate them as “terrible” it was still very disappointing after going through so much in Sanya or Wanning, China
Commentaires de Gestion de l’hôtel
24 févr. 2019 par Ella Chen, Gestion de l’hôtel
Thank you for sharing your staying experience with us. Please rest assured that we take your comments seriously and it will be shared with related department. We will try our best to improve the aspect you mentioned. Thank you for staying with us and we look forward to being of service to you again.
par GUOXIN
A very nice Hotel in wanning shimeiwan sea beach
Publié le 10 déc. 2017 sur HotelsThis Hotel :the room is very clean.the service is good too. the receiption in the front desk is very friendly.the location is nice.
Commentaires de Gestion de l’hôtel
19 déc. 2017
Thank you for your kind review. We are pleased to hear that you enjoyed your stay and found the service rendered by our associates to be up to your expectation. Thank you for staying with us and we look forward to being of service to you again.
par un voyageur
Publié le 23 janv. 2017 sur Hotels
酒店处于海边 潮湿 房间特设除湿机 但未对服务员进行清洁除湿机的培训 里面脏的让人恶心
par James
Clean hotel, poor service
Publié le 5 janv. 2017 sur HotelsThe rooms are beautiful and modern. The rug under the beds has a terrible odour though. The grounds are beautiful but the staff seem mostly sad. The kids club is filthy and lacks facilities and they managed to find the only person in China who doesn't like children and put her in the kids club. Food mediocre and overpriced
