Note fondée sur 190 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,8 Service et personnel
3,4 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de South Charleston
Publié le 16 août 2024 sur Expedia
One word: scary
Commentaires de Gestion de l’hôtel
17 août 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Dear David,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES WAPAKONETA. I am sorry to see that this was the impression that you were left with of our hotel. This is not an experience that our guests usually have with us, but we appreciate you making us aware.I hope you will give us the opportunity to improve your impression of our Red Roof Inn the next time your travel plans require lodging.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Hello Alecia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES WAPAKONETA and I received your 9/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Acceptable.
Commentaires de Gestion de l’hôtel
2 août 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Jonathan,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES WAPAKONETA. At Red Roof we are happy to know that you had an acceptable visit with us. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 26 juill. 2024 sur Expedia
The toilet bowl was filthy. I had to get the woman at the front desk to come and clean it. Also, the toilet was not flushing properly and she had to get the manager to fix it.
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Dear Susan,Thank you for sharing your thoughts on your recent visit at RED ROOF INN & SUITES WAPAKONETA. I was disappointed to read that the uncleanliness of the towel bowel and the issue it had flushing. Please know that our team at Red Roof makes an effort to thoroughly clean and inspect all of our rooms, so the feedback provided is greatly appreciated, as it will help in the betterment of our hotel. Thank you for sharing your concerns and our team at Red Roof wishes you a good day.Sincerely,LintonRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 24 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 juill. 2024 par LaTunde RediResponse Specialist , Gestion de l’hôtel
Hello Kenneth, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES WAPAKONETA and I received your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Property was being renuvated, that was fine, rooms were OK for the money. But the breakfast was terrible, stale, buffet area dirty. Worst was the coffee. Better not offer at all or forget the food and provide good coffee service.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Dear S. Dustin,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES WAPAKONETA. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the breakfast provided and the coffee. We apologize for this issue. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
par un voyageur
Publié le 9 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Dear Raymond, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES WAPAKONETA and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 5 juill. 2024 sur Expedia
Free breakfast sucked , more like free coffee and day old pasture.
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Dear Jeff,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Wapakoneta. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did achieve this with your visit as the breakfast was not to your liking. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 2 juill. 2024 sur Expedia
Right off the highway. Easy to get to.
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Deborah, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES WAPAKONETA. We appreciate your kind remark highlighting our easy access off the highway. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services here at Red Roof. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 2 juill. 2024 sur Expedia
Bathroom dirty and bed spring’s Squeak
Commentaires de Gestion de l’hôtel
7 juill. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Matthew,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES WAPAKONETA. You expressed that the bed spring squeaked, and the uncleanliness of the bathroom hindered your experience. This was truly disheartening to hear, and we do sincerely apologize for the inconvenience it caused. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve the quality of our services.Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,Samantha Red Roof Management RediResponse Specialist
