Note fondée sur 201 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,8 Service et personnel
3,4 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Hello Bonita, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES WAPAKONETA and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Susie We at the RED ROOF INN & SUITES WAPAKONETA appreciate your scoring of 6/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 18 sept. 2024 sur Hotels
par un voyageur
Publié le 13 sept. 2024 sur Expedia
This property is super dirty! The toilet seat was filled with yellow residue, hair, and dust and look like it hadn’t been cleaned in awhile. I asked to change room immediately. My second room had the same issue and shower curtain had mold all over the bottom half. At that moment it was evident that they do not clean before guest or ever. 0/10.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Tianna RediResponse Specialist, Gestion de l’hôtel
Dear Jalyssia, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Wapakoneta. I am sorry that your experience did not meet your expectations. Please accept our humblest apologies for the uncleanliness of the bathroom, the possible mold and the other highlighted concerns that hindered your stay. While our goal is to deliver clean and comfortable accommodations to all guest, it appears we fell short with you. I can assure you that I have brought your feedback to management's attention in an effort to ensure your experience is not repeated. Thank you for sharing your concerns and we wish you all the best in your future travels.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Needs Updated. BAD
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey Shawn,Red Roof appreciate you taking the time to share your comments regarding your recent stay at the Red Roof Inn & Suites Wapakoneta. However, it's disheartening to hear that our appearance and quality did not meet your expectations. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RecordoRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 9 sept. 2024 sur Hotels
My stay was great staff was super friendly when I got there to check in the room was nice and clean and housekeeping came around and checked if we needed anything overall it was great
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Nic,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF INN & SUITES WAPAKONETA. Our goal is to provide a staff friendly, quiet and comfortable stay for all our guests and we're proud to have achieved that with your visit. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Very friendly and accommodating! Great for pets!
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Hi Penny,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn & Suites Wapakoneta with us. It was so rewarding to see that we earned your 5/5 score with our accommodativeness and friendliness. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, James. The staff and I at the Red Roof Inn & Suites Wapakoneta appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 31 août 2024 sur Expedia
Demasiado sucias deben preocuparse más por la limpieza el creo que es lo más importante en ese tipo de lugares.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Querida Zulma,Gracias por tomarse el tiempo de contarnos su experiencia en el RED ROOF INN & SUITES WAPAKONETA. Lamento que tu experiencia no haya cumplido con tus expectativas. Acepte nuestras más sinceras disculpas por la falta de limpieza que dificultó su estadía. Los comentarios de nuestros huéspedes siempre son bienvenidos en Red Roof ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios. En Red Roof, nuestra intención es que usted confíe en nuestras capacidades para prevenir problemas similares en el futuro. Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio. Gracias por compartir sus inquietudes y espero que nos brinde la oportunidad de brindarle un mejor servicio en Red Roof la próxima vez que sus planes de viaje requieran alojamiento.Muy tuyo,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 31 août 2024 sur Expedia
I cleaned for a living. I walked in. My beds weren’t even made proper. It looks like somebody just kind of threw the sheets up the floor was disgusting like it hadn’t been cleaned. Just definitely not a good experience. We didn’t end up staying the night there because we couldn’t handle the cigarette smell in the room.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Trista, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Wapakoneta. Our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was unsatisfactory. You indicated that you were unsatisfied as the beds were not made properly, the uncleanliness of the floors and the other listed concerns. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.It is our intention to have your confidence in our abilities to prevent similar problems in the future. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
