Note fondée sur 627 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 août 2019 sur Hotels
par sabine
Publié le 16 août 2017 sur Hotels
par Denis
Publié le 14 juill. 2013 sur Hotels
par un voyageur
Publié le 23 août 2024 sur Hotels
par un voyageur
Our Stay at Hanbury
Publié le 22 août 2024 sur HotelsOn the whole was a lovely stsy
Only two small complaints is the amount of light that is let in around the entrance door to the room 283 It kept us awake. Maybe dim the lights in the hallways at night or get a door that fits and the ignorant Taxi drivers blocking the entrance I drove round to pick up my cases and couldn’t get near the door they just stare at you as though you shouldn’t be there!
par un voyageur
Publié le 19 août 2024 sur Expedia
This is a palace-manor-style luxury hotel that I really like. The staff are well-trained and the service is in place. The environment is elegant and grand, and all kinds of service facilities are available. It's just that the soundproofing of our room is a little poor, and the guests next door had a late-night party. They didn't finish until 1 a.m., and we went to sleep after they finished.
par un voyageur
From start to finish excellent
Publié le 12 août 2024 sur HotelsFrom start to finish excellent including a free upgrade. Value for money and incredible attention to detail. Staff really friendly and helpful.
par un voyageur
Publié le 12 août 2024 sur Hotels
par un voyageur de Broxbourne
Publié le 9 août 2024 sur Expedia
Great location and leisure facilities are first class. But as a hotel still falls short of the former Marriott standards. To achieve the status it claims of an upscale Hotel and Country Club it needs considerable refurbishment - and not just patchwork repairs. So many small details make this 3 star at best. No AC in room. Lack of electric sockets. No USB charging points. Window frames 100 years old? Rooms are cleaned in under 10 minutes - not mopped or vacuumed. Piles of laundry in corridors all day long. Key cards keep failing. On our recent stay:
We aksed an employee if he could open our rooom. He siad he didn't work for housekeepinjg and couldn't do anything. We had to go all the way back to reception for new keys TWICE. He didn't offer to help 2 74 year olds who had just hauled their luggage to the room.
The shower tray was not draining properly. Maintenance guy came with a plunger and left in 2 minutes. No change.
We ordered eggs over easy. They were delivered over and fully cooked so the yolk was hard. I asked the waiter to return them and tell the chef. The chef sent him back with the message 'the chef assures me the eggs he prepared were over easy'. Felt sorry for the young lad in the middle and can't believe the chef chose to argue with a customer.
A good egg chef scores a lot of points for me. But telling the customer he doesn't know what an over easy egg is ?? Unbelievable - Marriott needs to get back to it's basic standards.
par un voyageur
Publié le 7 août 2024 sur Hotels
