Note fondée sur 345 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,3 sur 5
94 % des clients le recommandent
4,4 Propreté de la chambre
4,6 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
3 sur 5
par un voyageur

Publié le 26 nov. 2024
The staff were great and the breakfast was just right. The room was clean and comfortable. Our only complaint was that there was significant gaping around the door frame that allowed a TON of light in from the hallway at night. We had to hang towel to try and block some of it. And we also did not realize how close the property was to the active freight train tracks that ran all night. Not a huge deal and nothing they can do about it. That one was on us, but it’s good to know if you are a light sleeper. Overall, we got the rest we needed and felt safe there.
Commentaires de Gestion de l’hôtel
27 nov. 2024 par Ojash, Gestion de l’hôtel
Hi Kalen,Thank you for your thoughtful review! We’re so glad to hear that you found our staff helpful, enjoyed the breakfast, and had a clean and comfortable room. We truly appreciate your feedback about the door frame gap—this is something we will certainly look into and address to ensure a more restful stay for future guests. We also understand that the proximity to the freight train tracks may not have been ideal, and we’re grateful for your understanding on that front.We're happy that overall, you were able to get the rest you needed and felt safe during your stay. We hope to welcome you back again soon!Best regards,Ojash ShahGeneral ManagerComfort Inn & Suites - near Robins Air Force Base Main Gate
5 sur 5
par un voyageur

Publié le 4 oct. 2024 sur Expedia
Professional and friendly staff. Clean rooms and convenient parking.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Property Manager, Gestion de l’hôtel
I wanted to extend my heartfelt thanks for taking the time to complete our survey. Your feedback is incredibly valuable to us, and we are delighted to hear that you had a positive experience during your stay.We are especially pleased that you found our staff to be professional and friendly, and that you appreciated the cleanliness of our rooms and the convenience of our parking facilities. Our team works hard to ensure that every guest has a comfortable and enjoyable stay, and your kind words are a wonderful affirmation of their efforts.Thank you once again for your feedback. We look forward to welcoming you back in the future and providing you with another exceptional experience.
1 sur 5
par un voyageur

stay away - unless you like bunking with roaches

Publié le 2 oct. 2024 sur Hotels
They put us in a building that wasn't even in the actual hotel! A tiny building next to it. The roaches! In both rooms. The door to one of our rooms wouldn't latch properly. There were three locks engaged, but every time the wind blew, it rattled the door and sounded like someone was trying to break in. Did not feel safe, horrible horrible experience.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Property Manger, Gestion de l’hôtel
I am writing to extend my sincerest apologies for the issues you encountered during your recent stay with us. It deeply concerns us to hear that you did not feel safe due to the door not latching properly and that you found a roach in your room. This is certainly not the experience we strive to provide our guests.Please know that your feedback is taken very seriously. We have already taken steps to address the pest issue and are working diligently to ensure that such an incident does not occur again. Additionally, we are inspecting and repairing all door latches to guarantee the safety and security of our guests. Your safety and comfort are our top priorities, and we are committed to making improvements based on your valuable input. Once again, I apologize for the inconvenience you experienced. We hope to have the opportunity to welcome you back in the future. Than you for bring these issues to my attention
4 sur 5
par un voyageur

Publié le 25 sept. 2024 sur Expedia
None
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Property Manager , Gestion de l’hôtel
Thank you for sharing your feedback with us. I am truly sorry to hear that your stay did not meet your expectations. We strive to provide the best experience for our guests, and it is clear we fell short during your visit.
5 sur 5
par un voyageur

Publié le 22 sept. 2024 sur Expedia
Great Hotela
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Property Manger, Gestion de l’hôtel
That’s wonderful to hear! It sounds like you had a fantastic experience with both the cleanliness of your room and the friendliness of the staff. It’s always great when a stay exceeds expectations!
5 sur 5
par un voyageur

Publié le 17 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Property Manager, Gestion de l’hôtel
Thank you so much for your fantastic 5 out of 5 review! We are thrilled to hear that you had such a positive experience with us. We are delighted to have met your expectations.We look forward to welcoming you back soon!Warm regards,Property ManagerComfort Inn & Suites Robins AFB
5 sur 5
par un voyageur

Publié le 9 sept. 2024 sur Hotels
Great location to visit family on the air force base. Nice breakfast and we used the pool this time which had towels available. Staff are super friendly and helpful. Rooms always kept clean and bathroom bleached and towels refreshed daily. This is my go to hotel in Warner Robins. Close to all of the restaurants and walking trails as well as the Air Force Museum. 100% recommend!
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Property Manager, Gestion de l’hôtel
Thank you for taking the time to share your kind words about your recent stay at Comfort Inn & Suites. We are thrilled to hear that you enjoyed our convenient location, friendly staff, and clean rooms.Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our team. We strive to provide the best possible experience for our guests, and it is always rewarding to know when we have succeeded.Thank you once again for your kind words. We look forward to welcoming you back to the Comfort Inn & Suites Robins AFB in the future.
4 sur 5
par un voyageur

Publié le 7 sept. 2024 sur Hotels
Friendly staff, quiet clean comfortable beds.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Property Manager, Gestion de l’hôtel
Thank you for taking the time to share your feedback regarding your recent stay at the Comfort Inn & Suites. We truly appreciate your kind words about our staff, and comfortable beds. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.
5 sur 5
par un voyageur

Publié le 2 sept. 2024 sur Expedia
Clean. Friendly staff. Comfortable beds.
5 sur 5
par un voyageur

AF Base function attendees

Publié le 27 août 2024 sur Hotels
3 grown men staying in a suite. Beds were very comfortable, shower had plenty of hot water and pressure. Directly across the highway from the AF Base which we were attending a celebration at the museum ext door. Front desk staff was extremely accommodating and helpful. Definitely recommend.
Commentaires de Gestion de l’hôtel
28 août 2024 par Property Manager, Gestion de l’hôtel
On behalf of our entire team, I wanted to extend our heartfelt thanks for choosing to stay with us during your recent visit to Warner Robins.We are delighted to hear that you found our beds very comfortable and enjoyed the hot water and pressure in the shower. It’s wonderful to know that our location, directly across the highway from the Air Force Base, was convenient for your celebration at the museum next door.Your kind words about our front desk staff being extremely accommodating and helpful mean a lot to us. We strive to provide the best service possible, and it’s always rewarding to hear that our efforts are appreciated.Thank you for recommending us. We look forward to welcoming you back on your next visit to Warner Robins.