Note fondée sur 605 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 déc. 2024 par Manager, Gestion de l’hôtel
Hello Mandrell,We are delighted to hear that you had a wonderful stay with us! If you have any additional feedback to share, please do not hesitate to reach out to us directly. We look forward to welcoming you back again soon!
par un voyageur
Publié le 17 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 déc. 2024 par Manager, Gestion de l’hôtel
Hello Leo,We are thrilled to hear you had a positive experience during your stay at our hotel. We hope to welcome you back soon for another enjoyable visit!
par un voyageur
Publié le 16 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 déc. 2024 par Manager, Gestion de l’hôtel
Hello Soudabeh,We are delighted to hear that you enjoyed your stay with us! Should you have any suggestions or comments to share, please don't hesitate to contact us directly. We hope to welcome you back soon for another wonderful experience!
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Catherine (concierge/manager) was exceptional! Her team had been sick and she worked to get rooms cleaned, food set, and a lot of people in their rooms due to Hurricane Milton. She worked many long hours during our stay and absolutely above & beyond in every way!!! She made our stay excellent.
Commentaires de Gestion de l’hôtel
12 déc. 2024 par Manager, Gestion de l’hôtel
Hello Lori,We are delighted to hear that Catherine provided you with exceptional service during your stay, especially during challenging circumstances. Our team always strives to go above and beyond for our guests, and it is wonderful to hear that this made your experience excellent. Your kind words will be shared with Catherine and the team as recognition of their hard work and dedication.
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Fine for one night while evacuating for Hurricane Milton. We were thankful for a place to sleep, but would not have wanted to stay longer. Room was musty and hall smelled of mildew.
Commentaires de Gestion de l’hôtel
11 déc. 2024 par Manager, Gestion de l’hôtel
Hello Carol, We appreciate you choosing our hotel during a stressful time. We're glad we could provide you with a safe place to stay. Your feedback about the room condition has been noted for our attention. Should you have any concerns during future stays, please do not hesitate to reach out to our team for assistance.
par un voyageur
This place needs a make over
Publié le 13 oct. 2024 sur HotelsThe overall visit was not good, from the front desk lack of customer service to the drain under the sink coming loose, to the odor, to the parking. I will never be back here
Commentaires de Gestion de l’hôtel
11 déc. 2024 par Manager, Gestion de l’hôtel
Hello Nicholas, We appreciate you sharing your experience with us and apologize for any inconveniences you encountered. We value all feedback from our guests as it helps us to continually improve our services and facilities. Rest assured that we will address these concerns internally to prevent similar situations in the future. Thank you for your feedback.
par un voyageur
Unacceptable
Publié le 13 oct. 2024 sur HotelsThe room was not the cleanest. Bathroom floor has trash in the corner under the sink. Hair all around baseboard and floor not mopped!!
Bed sunk in the middle. Flooring not vacuumed well.
Commentaires de Gestion de l’hôtel
11 déc. 2024 par Manager, Gestion de l’hôtel
Hello Bonita, Thank you for sharing your feedback with us. We appreciate your comments and will ensure they are shared with the relevant teams for their review and improvement. Your input is valuable in helping us enhance the experience for future guests.
par un voyageur
Publié le 13 oct. 2024 sur Expedia
As I’m sitting at the table eating roaches came out and started walking towards my food. Bathtub was brown, and sheets had white stains on it
Commentaires de Gestion de l’hôtel
11 déc. 2024 par Manager, Gestion de l’hôtel
Hello Eric, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Was better than expected after reading reviews. I was a little nervous after seeing some of the good and bad reviews.
Amazed at how quiet it was with the location being near the main strip in the area.
Couple of stains on furniture and floor, but nothing major when you think of how many people must come and go in these places.
Everything worked in the room as far as I could tell. Breakfast looked good enough for me. At least 4 out of 5 stars.
Would definitely stay again.
Commentaires de Gestion de l’hôtel
11 déc. 2024 par Manager, Gestion de l’hôtel
Hello Thomas, We are delighted to hear that your stay exceeded your expectations and that you found the location surprisingly quiet despite being close to the main strip. Your feedback on the room condition is duly noted, and we appreciate your understanding. It's great to know that everything worked well for you and that you enjoyed the breakfast. We look forward to welcoming you back on your future visits.
par un voyageur
Comfort From The Storm
Publié le 12 oct. 2024 sur HotelsWe evacuated from our Florida home when hurricane Milton approached our area. The Warner Robins Comfort Inn provided comfort for us for 3 days.
Huge shout out to desk personnel:
Avery worked long hours and helped us multiple times with adding days to our reservation, etc. Always a competent professional dealing with so many people’s anxieties about the storm.
Katherine, a supervisor, I believe, also helped out with questions and backing up Avery when demand was high.
Didn’t get her name but the breakfast supervisor kept warm food coming as well as becoming a “ nurturing Grandmother” to so many scared and weary travelers.
Our door key wouldn’t work so the maintenance person had to remove the device to fix it. He was also cheerful and competent.
In sum, the Warner Robins personnel provided all the help and information we needed at a crucial time.
Comfort Inn is now our new favorite hotel!
Many thanks!
Commentaires de Gestion de l’hôtel
11 déc. 2024 par Manager, Gestion de l’hôtel
Hello Mary, We are delighted to hear that our team at Comfort Inn Warner Robins provided exceptional service during your stay amidst the challenging circumstances. Our staff takes pride in assisting guests and ensuring a comfortable experience, especially during times of need. Your kind words regarding Avery, Katherine, and the breakfast supervisor are truly appreciated. We are thrilled to hear that you have found a new favorite hotel with us. Thank you for choosing Comfort Inn, and we look forward to welcoming you back in the future!
