Note fondée sur 744 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Nice place to stay.
Publié le 4 oct. 2024 sur HotelsFriendly staff, and very clean!
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Great cookies
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Scott, thank you for your sweet review! We're glad you enjoyed the cookies, and we hope to have you back soon for more treats and a great stay!Best Regards,Customer Care Team
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Quiet clean safe
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Edward, thank you for your feedback! We're pleased to hear that you found the environment quiet, clean, and safe. We look forward to welcoming you back for another relaxing stay!Best Regards,Customer Care Team
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Cynthia, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards,Customer Care Team
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Everything friendly
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi ALI, Thank you for your feedback! We're delighted to hear that everything about your stay was friendly. Our team takes pride in creating a welcoming and warm atmosphere for all our guests, and it's wonderful to know we achieved that during your visit. We hope to have the pleasure of welcoming you back for another great experience in the future!Best Regards,Customer Care Team
par un voyageur
Publié le 23 sept. 2024 sur Expedia
I loved how quiet it was.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi Rhonda, We're thrilled to hear that you enjoyed the peaceful atmosphere during your stay! Creating a quiet and relaxing environment is important to us, and it's wonderful to know we succeeded in making your experience enjoyable. We look forward to welcoming you back for another tranquil visit!Best Regards,Customer Care Team
par un voyageur de Zwijndrecht
Publié le 13 sept. 2024 sur Expedia
The check-inn was unkind.
We arrived very tired and when we got to bed we found a dead cockroach in the bathroom.
We were too tired to dress again and put the dead animal aside.
When leaving we showed the picture of the cockroach and complained about the cleaning. No sorries, no compensation and only two persons behind the desk discussing how the cockroach got into the room. Only to us “send the picture to us!”.We left disappointed and confused. Offical complaint will follow. Never back again to this place.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi Dorine, We’re deeply sorry to hear about your experience and the issues with cleanliness and service. It’s unacceptable that you encountered a dead cockroach and felt the response from our team was insufficient. We understand how distressing this must have been, especially after a long day. As a resolution, we will review our cleaning and inspection procedures to ensure such issues are addressed promptly. Additionally, we are committed to improving our staff training to provide a more empathetic and effective response. Your feedback is valuable, and we hope you will consider giving us another chance in the future.Best Regards,Customer Care Team
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Great experience. Nice clean suite with great amenities. Loved the fact that there were lots of sports station on the TV. Nice location with all the restaurants and shopping close by. Will definitely stay there every time I need a place to stay in the area!!
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Hi Linda, We’re thrilled to hear that you had a great experience and enjoyed the clean suite, amenities, and the variety of sports channels on the TV. It’s fantastic to know that the location was convenient for you with nearby restaurants and shopping. We’re delighted to be your go-to choice in the area and look forward to welcoming you back on your next visit. Thank you for your wonderful feedback!Best Regards,Customer Care Team
par un voyageur
Publié le 9 sept. 2024 sur Expedia
The surrounding area seems nice. The hotel could use some updates.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Hi Michelle, We’re glad to hear you found the surrounding area appealing. We appreciate your feedback regarding the need for updates to our hotel. We are always looking for ways to enhance our property and ensure it meets the expectations of our guests. Your input is valuable as we consider future improvements. Thank you for sharing your thoughts, and we hope to welcome you back for a refreshed experience.Best Regards,Customer Care Team
