Note fondée sur 362 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Manager, Gestion de l’hôtel
Hello Shadayshia,We're sorry to hear you didn't fully enjoy your stay. Please feel free to reach out to us directly to discuss any concerns you may have had during your visit. We value your feedback and would like the opportunity to address it accordingly.
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Manager, Gestion de l’hôtel
Hello Kevin,We are amped to hear that you had a wonderful stay with us. We hope to welcome you back soon for another fantastic experience!
par un voyageur de Jacksonville
Publié le 5 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par Manager, Gestion de l’hôtel
Hello KaTrina, We appreciate you choosing to stay with us. Please feel free to reach out to us directly with any specific feedback you may have regarding your recent experience at our hotel. We value your input and would like to address any concerns you may have.
par un voyageur
Publié le 31 juill. 2024 sur Expedia
My husband, our toddler, and I stayed on our way to Orlando. This property was quite nice! Our room was beautiful, big, and comfy after 8hrs of travel. We picked up a pizza locally and ate in our room since it was so late. The hotel was pretty peaceful and quiet for the most part. We had no issues checking in and check out was a breeze! We will be staying here again if we ever take another vacay to FL
Commentaires de Gestion de l’hôtel
1 août 2024 par Manager, Gestion de l’hôtel
Hello Jill,We are thrilled to hear that you had a pleasant stay with us and that you enjoyed our comfortable room and peaceful ambiance. It's great to know that our check-in and check-out process met your expectations. We look forward to welcoming you back on your future trips to Florida!
par un voyageur
Publié le 27 juill. 2024 sur Expedia
The clientelle were really seedy. The TV didn't work when we checked in and the alarm clock wasn't even plugged in. No more "Quality" Inn stays for us!
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Manager, Gestion de l’hôtel
Hello Stephen, We apologize for the inconveniences you experienced during your stay. Our team strives to provide a comfortable experience for all guests. Your feedback is valuable, and we will address these issues to ensure they are not repeated in the future. Thank you for bringing this to our attention.
par un voyageur
Publié le 26 juill. 2024 sur Expedia
The lobby area seemed nice, but when we walked in our room it was dirty and disgusting. Towels and sheets were stained, bathroom was disgusting, and floors were dirty. We killed multiple bugs in our room during our stay. The last straw was the awful smell of marijuana in our room. What was worse, was I told management about it and they knew exactly who to go to immediately. They knew they were doing this and told them to stop and did nothing else. The smell persisted and staff was told again and they did nothing. We were completely disappointed, and we left halfway through our stay because nothing was done about it. No apology or offer to stay in another room. They offered to get me some fragrance spray. I had children in the room and they didn’t care. I would not recommend this place to anyone.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Manager, Gestion de l’hôtel
Hello Jeff, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
par un voyageur
Publié le 24 juill. 2024 sur Expedia
Very pleased with our stay. The staff was friendly and loved the biscuit & gravy breakfast!!
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Manager, Gestion de l’hôtel
Hello Julie,We are thrilled to hear that you enjoyed your stay with us! Our team takes pride in providing excellent service to all our guests. We are delighted that you loved our biscuit & gravy breakfast. Your positive feedback is greatly appreciated and we hope to welcome you back in the future.
par un voyageur
Publié le 21 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Manager, Gestion de l’hôtel
Hello Daeja,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.
par un voyageur
Publié le 17 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Manager, Gestion de l’hôtel
Dear Guest,We appreciate you choosing to stay with us. If there were any aspects of your stay that we could improve upon, please feel free to reach out to us directly. We value your feedback to enhance our guests' experience.
par un voyageur
Room was smoker room
Publié le 3 juill. 2024 sur HotelsWe asked for non smoking and our room reeked of cigarettes!! It was horrible. I used my CPAP when I got home and it smells like smoke!
Commentaires de Gestion de l’hôtel
4 juill. 2024 par Manager, Gestion de l’hôtel
Hello Scott, We apologize for any inconvenience you experienced during your stay. We always strive to meet our guests' preferences and will address this with our housekeeping team. Your feedback is valuable for us to improve our services in the future.
